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PagerDuty Completes Acquisition of Jeli

PagerDuty announced it has completed the acquisition of Jeli, to transform operations with an enterprise-grade, all-in-one incident management solution.

With Jeli, the PagerDuty Operations Cloud improves enterprise resilience, reduces the impact and risk of operational failure, and lessens the need for costly point solutions. The PagerDuty Operations Cloud combines Incident Management, AIOps, Automation and Customer Service Operations in a flexible, easy-to-use platform designed for mission-critical, time-sensitive, high-impact work across IT, DevOps, security and business teams.

“Together, PagerDuty and Jeli will make it easier for executives to learn quickly from incidents, and use that knowledge to make timely, informed, operational decisions, which is the goal for organizations today,” said Dan McCall, vice president, product management for incident management at PagerDuty. “Jeli technology incorporates the human element, and together with PagerDuty, becomes a cloud-first, automated incident management solution that scales securely and reliably for large enterprises.”

Jeli’s enterprise-grade user experience is already integrated with PagerDuty, enabling customers to effectively collaborate during and after an incident, identify improvement opportunities and action insights to drive change.

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PagerDuty Completes Acquisition of Jeli

PagerDuty announced it has completed the acquisition of Jeli, to transform operations with an enterprise-grade, all-in-one incident management solution.

With Jeli, the PagerDuty Operations Cloud improves enterprise resilience, reduces the impact and risk of operational failure, and lessens the need for costly point solutions. The PagerDuty Operations Cloud combines Incident Management, AIOps, Automation and Customer Service Operations in a flexible, easy-to-use platform designed for mission-critical, time-sensitive, high-impact work across IT, DevOps, security and business teams.

“Together, PagerDuty and Jeli will make it easier for executives to learn quickly from incidents, and use that knowledge to make timely, informed, operational decisions, which is the goal for organizations today,” said Dan McCall, vice president, product management for incident management at PagerDuty. “Jeli technology incorporates the human element, and together with PagerDuty, becomes a cloud-first, automated incident management solution that scales securely and reliably for large enterprises.”

Jeli’s enterprise-grade user experience is already integrated with PagerDuty, enabling customers to effectively collaborate during and after an incident, identify improvement opportunities and action insights to drive change.

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E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

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Gartner revealed its top strategic predictions for 2025 and beyond. Gartner's top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact ...

The adoption of artificial intelligence (AI) is accelerating across the telecoms industry, with 88% of fixed broadband service providers now investigating or trialing AI automation to enhance their fixed broadband services, according to new research from Incognito Software Systems and Omdia ...

 

AWS is a cloud-based computing platform known for its reliability, scalability, and flexibility. However, as helpful as its comprehensive infrastructure is, disparate elements and numerous siloed components make it difficult for admins to visualize the cloud performance in detail. It requires meticulous monitoring techniques and deep visibility to understand cloud performance and analyze operational efficiency in detail to ensure seamless cloud operations ...

Imagine a future where software, once a complex obstacle, becomes a natural extension of daily workflow — an intuitive, seamless experience that maximizes productivity and efficiency. This future is no longer a distant vision but a reality being crafted by the transformative power of Artificial Intelligence ...

Enterprise data sprawl already challenges companies' ability to protect and back up their data. Much of this information is never fully secured, leaving organizations vulnerable. Now, as GenAI platforms emerge as yet another environment where enterprise data is consumed, transformed, and created, this fragmentation is set to intensify ...

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