PagerDuty announced the launch of its local team in Sydney, Australia.
The global expansion will help the company further grow its presence in the Asia-Pacific region and address the increasing need for PagerDuty digital operations management.
The company also announced the appointment of David Wall, former head of APAC sales at Dropbox, who brings more than 10 years of executive leadership and software industry experience growing businesses in the region; he will lead PagerDuty’s expansion in Australia and Asia Pacific by continuing to build an ecosystem of customers and partners.
“Leading companies across industries, of all sizes are more dependent on digital for revenues and customer engagement than ever. PagerDuty is experiencing strong growth by addressing real-time digital digital operations challenges, ” said Jennifer Tejada, CEO, PagerDuty. “Our expansion in Asia-Pacific highlights our efforts to provide developer and IT operations teams, as well as the broader business, with better visibility and insights to effectively prevent and manage incidents, ultimately delivering a great customer experience.”
David Wall said: “There is a critical need in APAC for PagerDuty’s customer-centric approach to digital operations management. The company stood out to me as the best equipped to handle the rapid expansion of digital services and their operational needs. I look forward to helping shape the future direction of PagerDuty through key channels and alliances in this region while empowering customers to become more successful.”
In his new role at PagerDuty, Wall will apply his deep knowledge of developing successful growth strategies to build on PagerDuty’s position as the leading digital operations management platform. Prior to PagerDuty, Wall was a key member of Dropbox’s leadership team, responsible for developing, executing and driving growth through direct and channel sales within the APAC market by helping companies simplify the way people and teams work together.
“With over 400 customers in Asia Pacific already, PagerDuty has a strong foundation to build on,” said Tejada. “David’s track record in establishing successful partner, channel and alliance outcomes and achieving high-growth regional sales success across large geographic regions will play a crucial role in helping us to understand and delight our customers, scale our global business, and continue our strong business growth.”
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...