PagerDuty announced the launch of Rich Incidents, a powerful extension of incident notifications that reduce resolution time with real-time data.
From within the PagerDuty notification, Rich Incidents adds contextually relevant information, related historical data and direct access to live chat rooms or conference calls. Customers are able to quickly understand the cause or related issues as soon as they are notified, and they are able to collaborate with the right people instantly, resulting in faster incident understanding and resolution.
Rich Incidents appear at one of the most critical times within the incident lifecycle, and it significantly improves the speed of access to the right data and the right team members. The key to problem resolution is the institutional knowledge and lessons often captured in several disparate IT operations sources — such as runbooks, related data graphs and internal wikis. Bringing all that rich information together inside the notification empowers operations teams to make the most of that critical time. With direct access to collaboration tools — such as Slack, Atlassian HipChat and Google Hangouts — teams are also able to connect with the right people faster.
“Rich Incidents delivers an important extension to PagerDuty’s incident lifecycle capabilities by providing our customers the right information they need to solve problems quickly,” said PagerDuty CTO and Co-Founder, Andrew Miklas. “We are committed to delivering operations, IT and engineering professionals with the resources they need to protect uptime, and we’re hearing from customers that Rich Incidents help reduce resolution time to do just that.”
Having the right insights to diagnose problems correctly and assemble the right people to solve them quickly is critical. Rich Incidents addresses these two needs directly in the incident notification by providing:
- More contextually relevant information about each incident
- Relevant historical metrics and graphs that increase incident understanding
- Links to find relevant information that connects all the important resolution elements
- Direct connection to conference bridges, chat rooms or runbooks
- Capabilities for displaying custom graphs based on specific needs
Rich Incidents are available now for all PagerDuty customers.
The Latest
Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...
A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...
IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...
A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...
According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...
2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...
Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...
An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...
In March, New Relic published the State of Observability for Media and Entertainment Report to share insights, data, and analysis into the adoption and business value of observability across the media and entertainment industry. Here are six key takeaways from the report ...