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PagerDuty Fall '25 Release Introduced

PagerDuty announced the launch of the PagerDuty Fall '25 Release, an end-to-end AI agent suite. 

With more than 150 platform enhancements and deep integrations across the modern tech stack, PagerDuty’s Fall ‘25 release redefines how companies achieve operational resilience and scale in an era of increasing complexity and risk.

“This is a turning point for digital operations,” said Jeffrey Hausman, chief product development officer at PagerDuty. “PagerDuty’s AI agents are not just automating tasks—they’re transforming how organizations innovate and compete in a world where every second counts. Our customers are already seeing dramatic reductions in downtime and a step-change in engineering productivity.”

PagerDuty’s new AI agent suite empowers teams to move beyond manual, reactive incident response. The PagerDuty SRE Agent learns from related incidents, automatically surfaces context, recommends and executes diagnostics and remediations. Additionally, the SRE agent generates self-updating runbooks, which reduce cognitive load and prevent recurring issues. Early customer adopters have reported up to double digit percentage, faster resolution times and significant reductions in on-call fatigue.

  • PagerDuty Scribe Agent: Instantly transcribes Zoom calls and chat conversations, generating structured summaries and status updates in Slack or Microsoft Teams, so teams never miss a critical detail during or after an incident.
  • PagerDuty Shift Agent: Detects and resolves on-call scheduling conflicts automatically, freeing managers and responders to focus on high-impact work.
  • PagerDuty Insights Agent: Delivers context-aware answers and proactive recommendations based on PagerDuty analytics, helping teams anticipate and prevent issues before they escalate.

PagerDuty is expanding its AI ecosystem with the general availability of its remote Model Context Protocol (MCP) server, building on the open standard introduced by Anthropic. This enables seamless, bidirectional connections between PagerDuty and third-party AI agents—removing friction and accelerating time to value. In just two months, over 250 customers have adopted PagerDuty’s MCP server to power their AI-driven operations.

With enhanced integrations for Spotify for Backstage, and strengthening its chat-native experience with Slack and Microsoft Teams, PagerDuty is embedding AI-powered insights and automation directly into developer workflows. Teams will be able to view service health, trigger automated runbooks, and resolve incidents in an improved way—all without context switching. New chat-native experiences and flexible scheduling features will further reduce toil and empower teams to run incidents their way.

PagerDuty SRE Agent: Early access now; general availability projected in Q4 2025.

PagerDuty Scribe Agent: Generally available.

PagerDuty Shift Agent: Generally available.

PagerDuty Insights Agent: Early access now; general availability projected in Q4 2025.

MCP Server and Backstage Integration: Generally available.

Flexible Schedules: Early access projected in Q4 2025.

Chat-first experience enhancements for Slack are now generally available, and are projected to be generally available for Microsoft Teams in Q4 of 2025

The Latest

In live financial environments, capital markets software cannot pause for rebuilds. New capabilities are introduced as stacked technology layers to meet evolving demands while systems remain active, data keeps moving, and controls stay intact. AI is no exception, and its opportunities are significant: accelerated decision cycles, compressed manual workflows, and more effective operations across complex environments. The constraint isn't the models themselves, but the architectural environments they enter ...

Like most digital transformation shifts, organizations often prioritize productivity and leave security and observability to keep pace. This usually translates to both the mass implementation of new technology and fragmented monitoring and observability (M&O) tooling. In the era of AI and varied cloud architecture, a disparate observability function can be dangerous. IT teams will lack a complete picture of their IT environment, making it harder to diagnose issues while slowing down mean time to resolve (MTTR). In fact, according to recent data from the SolarWinds State of Monitoring & Observability Report, 77% of IT personnel said the lack of visibility across their on-prem and cloud architecture was an issue ...

In MEAN TIME TO INSIGHT Episode 23, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the NetOps labor shortage ... 

Technology management is evolving, and in turn, so is the scope of FinOps. The FinOps Foundation recently updated their mission statement from "advancing the people who manage the value of cloud" to "advancing the people who manage the value of technology." This seemingly small change solidifies a larger evolution: FinOps practitioners have organically expanded to be focused on more than just cloud cost optimization. Today, FinOps teams are largely — and quickly — expanding their job descriptions, evolving into a critical function for managing the full value of technology ...

Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...

Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...

The 2026 Observability Survey from Grafana Labs paints a vivid picture of an industry maturing fast, where AI is welcomed with careful conditions, SaaS economics are reshaping spending decisions, complexity remains a defining challenge, and open standards continue to underpin it all ...

The observability industry has an evolving relationship with AI. We're not skeptics, but it's clear that trust in AI must be earned ... In Grafana Labs' annual Observability Survey, 92% said they see real value in AI surfacing anomalies before they cause downtime. Another 91% endorsed AI for forecasting and root cause analysis. So while the demand is there, customers need it to be trustworthy, as the survey also found that the practitioners most enthusiastic about AI are also the most insistent on explainability ...

In the modern enterprise, the conversation around AI has moved past skepticism toward a stage of active adoption. According to our 2026 State of IT Trends Report: The Human Side of Autonomous AI, nearly 90% of IT professionals view AI as a net positive, and this optimism is well-founded. We are seeing agentic AI move beyond simple automation to actively streamlining complex data insights and eliminating the manual toil that has long hindered innovation. However, as we integrate these autonomous agents into our ecosystems, the fundamental DNA of the IT role is evolving ...

AI workloads require an enormous amount of computing power ... What's also becoming abundantly clear is just how quickly AI's computing needs are leading to enterprise systems failure. According to Cockroach Labs' State of AI Infrastructure 2026 report, enterprise systems are much closer to failure than their organizations realize. The report ... suggests AI scale could cause widespread failures in as little as one year — making it a clear risk for business performance and reliability.

PagerDuty Fall '25 Release Introduced

PagerDuty announced the launch of the PagerDuty Fall '25 Release, an end-to-end AI agent suite. 

With more than 150 platform enhancements and deep integrations across the modern tech stack, PagerDuty’s Fall ‘25 release redefines how companies achieve operational resilience and scale in an era of increasing complexity and risk.

“This is a turning point for digital operations,” said Jeffrey Hausman, chief product development officer at PagerDuty. “PagerDuty’s AI agents are not just automating tasks—they’re transforming how organizations innovate and compete in a world where every second counts. Our customers are already seeing dramatic reductions in downtime and a step-change in engineering productivity.”

PagerDuty’s new AI agent suite empowers teams to move beyond manual, reactive incident response. The PagerDuty SRE Agent learns from related incidents, automatically surfaces context, recommends and executes diagnostics and remediations. Additionally, the SRE agent generates self-updating runbooks, which reduce cognitive load and prevent recurring issues. Early customer adopters have reported up to double digit percentage, faster resolution times and significant reductions in on-call fatigue.

  • PagerDuty Scribe Agent: Instantly transcribes Zoom calls and chat conversations, generating structured summaries and status updates in Slack or Microsoft Teams, so teams never miss a critical detail during or after an incident.
  • PagerDuty Shift Agent: Detects and resolves on-call scheduling conflicts automatically, freeing managers and responders to focus on high-impact work.
  • PagerDuty Insights Agent: Delivers context-aware answers and proactive recommendations based on PagerDuty analytics, helping teams anticipate and prevent issues before they escalate.

PagerDuty is expanding its AI ecosystem with the general availability of its remote Model Context Protocol (MCP) server, building on the open standard introduced by Anthropic. This enables seamless, bidirectional connections between PagerDuty and third-party AI agents—removing friction and accelerating time to value. In just two months, over 250 customers have adopted PagerDuty’s MCP server to power their AI-driven operations.

With enhanced integrations for Spotify for Backstage, and strengthening its chat-native experience with Slack and Microsoft Teams, PagerDuty is embedding AI-powered insights and automation directly into developer workflows. Teams will be able to view service health, trigger automated runbooks, and resolve incidents in an improved way—all without context switching. New chat-native experiences and flexible scheduling features will further reduce toil and empower teams to run incidents their way.

PagerDuty SRE Agent: Early access now; general availability projected in Q4 2025.

PagerDuty Scribe Agent: Generally available.

PagerDuty Shift Agent: Generally available.

PagerDuty Insights Agent: Early access now; general availability projected in Q4 2025.

MCP Server and Backstage Integration: Generally available.

Flexible Schedules: Early access projected in Q4 2025.

Chat-first experience enhancements for Slack are now generally available, and are projected to be generally available for Microsoft Teams in Q4 of 2025

The Latest

In live financial environments, capital markets software cannot pause for rebuilds. New capabilities are introduced as stacked technology layers to meet evolving demands while systems remain active, data keeps moving, and controls stay intact. AI is no exception, and its opportunities are significant: accelerated decision cycles, compressed manual workflows, and more effective operations across complex environments. The constraint isn't the models themselves, but the architectural environments they enter ...

Like most digital transformation shifts, organizations often prioritize productivity and leave security and observability to keep pace. This usually translates to both the mass implementation of new technology and fragmented monitoring and observability (M&O) tooling. In the era of AI and varied cloud architecture, a disparate observability function can be dangerous. IT teams will lack a complete picture of their IT environment, making it harder to diagnose issues while slowing down mean time to resolve (MTTR). In fact, according to recent data from the SolarWinds State of Monitoring & Observability Report, 77% of IT personnel said the lack of visibility across their on-prem and cloud architecture was an issue ...

In MEAN TIME TO INSIGHT Episode 23, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the NetOps labor shortage ... 

Technology management is evolving, and in turn, so is the scope of FinOps. The FinOps Foundation recently updated their mission statement from "advancing the people who manage the value of cloud" to "advancing the people who manage the value of technology." This seemingly small change solidifies a larger evolution: FinOps practitioners have organically expanded to be focused on more than just cloud cost optimization. Today, FinOps teams are largely — and quickly — expanding their job descriptions, evolving into a critical function for managing the full value of technology ...

Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...

Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...

The 2026 Observability Survey from Grafana Labs paints a vivid picture of an industry maturing fast, where AI is welcomed with careful conditions, SaaS economics are reshaping spending decisions, complexity remains a defining challenge, and open standards continue to underpin it all ...

The observability industry has an evolving relationship with AI. We're not skeptics, but it's clear that trust in AI must be earned ... In Grafana Labs' annual Observability Survey, 92% said they see real value in AI surfacing anomalies before they cause downtime. Another 91% endorsed AI for forecasting and root cause analysis. So while the demand is there, customers need it to be trustworthy, as the survey also found that the practitioners most enthusiastic about AI are also the most insistent on explainability ...

In the modern enterprise, the conversation around AI has moved past skepticism toward a stage of active adoption. According to our 2026 State of IT Trends Report: The Human Side of Autonomous AI, nearly 90% of IT professionals view AI as a net positive, and this optimism is well-founded. We are seeing agentic AI move beyond simple automation to actively streamlining complex data insights and eliminating the manual toil that has long hindered innovation. However, as we integrate these autonomous agents into our ecosystems, the fundamental DNA of the IT role is evolving ...

AI workloads require an enormous amount of computing power ... What's also becoming abundantly clear is just how quickly AI's computing needs are leading to enterprise systems failure. According to Cockroach Labs' State of AI Infrastructure 2026 report, enterprise systems are much closer to failure than their organizations realize. The report ... suggests AI scale could cause widespread failures in as little as one year — making it a clear risk for business performance and reliability.