PagerDuty announced a global alliance with Tata Consulting Services, a global IT services, consulting, and business solutions organization, to develop a new generation of IT solutions grounded in AI and automation and designed to accelerate digital transformation initiatives and modernize operations across key verticals.
PagerDuty will work with TCS to build a “PagerDuty-TCS Solutions Service Center,” focusing on the development and implementation of digital solutions for joint customers across Infrastructure Managed Services, Cloud Migration, ITOps and DevOps Modernization, Customer Service, Security Operations, and Industry-Specific Operations.
To address the new needs and accelerated growth paths of companies worldwide, TCS established a Technology Group to work with companies like PagerDuty to devise and implement modern, innovative IT solutions across finance, retail, technology, telecom, media, manufacturing, and more.
TCS and PagerDuty will help transform customers’ digital operations by bringing PagerDuty’s Digital Operations Management platform to enterprises worldwide, providing new capabilities for event management, incident response, and AIOps, as well as advanced insights and analytics. PagerDuty enables teams to confidently scale services and accelerate digital initiatives using its AI and automation, making it possible for organizations to resolve incidents up to 70 percent faster. Working together, the two companies will help customers transform operations from slow, manual, and reactive to real-time, automated, and intelligent, which is critical for success in today’s always-on digital world.
As part of this new partnership, TCS will join PagerDuty’s Partner Program for Solution Partners and Managed Service Providers where they can provide distribution, reselling, professional services, and managed services worldwide and create new solutions for customers’ needs.
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