PagerDuty announces the immediate availability of PagerDuty Services Group.
Services Group enables IT Ops and DevOps teams to manage and monitor critical apps and services by mirroring the organization and components of these services in PagerDuty. Services Group aggregates all events related to these individual services from the monitoring stack and renders a comprehensive view of the organization’s application and service infrastructure. This new functionality delivers the fastest way to organize, monitor and manage critical apps and services as they relate to the business.
With the new PagerDuty Services Group, IT Ops and DevOps teams benefit from:
- Consistent Views – A service in PagerDuty is structured identically to how it is deployed in the IT infrastructure. Teams no longer view the monitoring and management layer of a service, instead they see a comprehensive view as it relates to overall service delivery, such as e-commerce portals, payment processing systems, websites or other key applications.
- Simplified Management and Collaboration – The monitoring and management layers are aggregated into one view at the service level from multiple vendors. IT service management (ITSM), log management and application performance management (APM) tool views are consolidated, creating better collaboration between different teams and technologies required to support the service.
- Faster Incident Resolution – Teams work together to resolve disruptions at the service level rather than in technology silos.
“PagerDuty Services Group greatly simplifies incident management to better support business-critical services,” said Jonathan Wilkinson,VP of Product, PagerDuty. “By bringing together an organization’s application and service infrastructure in a central view, PagerDuty Services Group empowers IT Ops and DevOps teams to resolve incidents as quickly as possible.”
PagerDuty Services Group is now available to all PagerDuty customers.
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