PagerDuty announced the general availability of PagerDuty Status Pages.
Status Pages allow PagerDuty customers to proactively communicate status updates with their customers while keeping both internal technical teams and customer service teams informed, as well. Intuitive, easy to use, and able to be set up in minutes, the new add-on feature is fully integrated into the PagerDuty platform, minimizing friction and eliminating context switching as teams are working to both resolve an incident and inform customers of its status. This release continues to expand the capabilities of the PagerDuty Operations Cloud™
PagerDuty Status Pages provide visual, real-time insights into an organization’s operations, and the status of incident resolution. PagerDuty users can proactively and securely communicate real-time operational updates with customers directly from the PagerDuty platform, eliminating the need to context switch to other tools, giving users one platform, PagerDuty, as the single source of truth. PagerDuty Status Pages improve customer experience, reduce the burden on support teams, and eliminate the need to maintain separate status page infrastructure, allowing businesses to consolidate their tools while providing better service to their customers.
“In 2023, customer retention will be one of the biggest factors determining whether a business can survive - let alone thrive,” said Sean Scott, PagerDuty Chief Product Development Officer. “With Status Pages, PagerDuty customers can now communicate status updates directly with their customers to keep them informed, engaged, and happy with your brand. Status Pages were one of our most requested features from our customers in the past year. By making this our first newly available feature in 2023, we continue to demonstrate how the PagerDuty Operations Cloud delivers solutions that meet their biggest business needs.”
The Latest
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...
Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...
Digital experience monitoring is the practice of monitoring and analyzing the complete digital user journey of your applications, websites, APIs, and other digital services. It involves tracking the performance of your web application from the perspective of the end user, providing detailed insights on user experience, app performance, and customer satisfaction ...
