PCCW Solutions, the IT services flagship of PCCW Limited, has joined the BMC Software Solutions Provider Partner Program to deliver market-leading capabilities from the BMC portfolio in Hong Kong, Macau and mainland China.
Products involved include BMC Remedyforce, BMC Remedy IT Service Management Suite, BMC BladeLogic, BMC Cloud Lifecycle Management, BMC TrueSight and BMC Control-M. They play a central role in BMC Software's "Living IT" strategic initiative, which places people at the heart of IT in the drive for digital transformation. Significant areas among the many technologies addressed by the two companies include data center automation and cloud computing.
Dr. George Fok, Managing Director of PCCW Solutions, said, "We are very pleased to be a BMC Solutions Provider Partner, further strengthening our portfolio of IT management solutions. PCCW Solutions is committed to providing end-to-end IT solutions to help our customers stay ahead in the new digital world."
Gavin Selkirk, President of BMC Software Asia Pacific, said, "Our Solutions Provider Partner Program is crucially important to the BMC ecosystem, so we are delighted that an organization of stature like PCCW Solutions is collaborating closely with us."
Selkirk added, "A deep desire exists in BMC to create ongoing value for our customers. Quite simply, we realize our business will grow if we make our customers' businesses grow. Partners such as PCCW Solutions will help us speed up service delivery in the region, while making complexity more manageable and creating genuine value for customers."
PCCW Solutions recently completed a BMC Remedyforce implementation project within a very short time frame for a regional insurance company in Hong Kong, thanks to the easy-to-use cloud-based Salesforce.com delivery model. BMC Remedyforce provides agile and cost-efficient service desk automation and integration. This will allow the customer to reduce manual labour headcount and streamline service delivery.
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