PCCW Solutions, the IT services flagship of PCCW Limited, has joined the BMC Software Solutions Provider Partner Program to deliver market-leading capabilities from the BMC portfolio in Hong Kong, Macau and mainland China.
Products involved include BMC Remedyforce, BMC Remedy IT Service Management Suite, BMC BladeLogic, BMC Cloud Lifecycle Management, BMC TrueSight and BMC Control-M. They play a central role in BMC Software's "Living IT" strategic initiative, which places people at the heart of IT in the drive for digital transformation. Significant areas among the many technologies addressed by the two companies include data center automation and cloud computing.
Dr. George Fok, Managing Director of PCCW Solutions, said, "We are very pleased to be a BMC Solutions Provider Partner, further strengthening our portfolio of IT management solutions. PCCW Solutions is committed to providing end-to-end IT solutions to help our customers stay ahead in the new digital world."
Gavin Selkirk, President of BMC Software Asia Pacific, said, "Our Solutions Provider Partner Program is crucially important to the BMC ecosystem, so we are delighted that an organization of stature like PCCW Solutions is collaborating closely with us."
Selkirk added, "A deep desire exists in BMC to create ongoing value for our customers. Quite simply, we realize our business will grow if we make our customers' businesses grow. Partners such as PCCW Solutions will help us speed up service delivery in the region, while making complexity more manageable and creating genuine value for customers."
PCCW Solutions recently completed a BMC Remedyforce implementation project within a very short time frame for a regional insurance company in Hong Kong, thanks to the easy-to-use cloud-based Salesforce.com delivery model. BMC Remedyforce provides agile and cost-efficient service desk automation and integration. This will allow the customer to reduce manual labour headcount and streamline service delivery.
The Latest
In MEAN TIME TO INSIGHT Episode 5, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the network source of truth ...
A vast majority (89%) of organizations have rapidly expanded their technology in the past few years and three quarters (76%) say it's brought with it increased "chaos" that they have to manage, according to Situation Report 2024: Managing Technology Chaos from Software AG ...
In 2024 the number one challenge facing IT teams is a lack of skilled workers, and many are turning to automation as an answer, according to IT Trends: 2024 Industry Report ...
Organizations are continuing to embrace multicloud environments and cloud-native architectures to enable rapid transformation and deliver secure innovation. However, despite the speed, scale, and agility enabled by these modern cloud ecosystems, organizations are struggling to manage the explosion of data they create, according to The state of observability 2024: Overcoming complexity through AI-driven analytics and automation strategies, a report from Dynatrace ...
Organizations recognize the value of observability, but only 10% of them are actually practicing full observability of their applications and infrastructure. This is among the key findings from the recently completed Logz.io 2024 Observability Pulse Survey and Report ...
Businesses must adopt a comprehensive Internet Performance Monitoring (IPM) strategy, says Enterprise Management Associates (EMA), a leading IT analyst research firm. This strategy is crucial to bridge the significant observability gap within today's complex IT infrastructures. The recommendation is particularly timely, given that 99% of enterprises are expanding their use of the Internet as a primary connectivity conduit while facing challenges due to the inefficiency of multiple, disjointed monitoring tools, according to Modern Enterprises Must Boost Observability with Internet Performance Monitoring, a new report from EMA and Catchpoint ...
Choosing the right approach is critical with cloud monitoring in hybrid environments. Otherwise, you may drive up costs with features you don’t need and risk diminishing the visibility of your on-premises IT ...
Consumers ranked the marketing strategies and missteps that most significantly impact brand trust, which 73% say is their biggest motivator to share first-party data, according to The Rules of the Marketing Game, a 2023 report from Pantheon ...
Digital experience monitoring is the practice of monitoring and analyzing the complete digital user journey of your applications, websites, APIs, and other digital services. It involves tracking the performance of your web application from the perspective of the end user, providing detailed insights on user experience, app performance, and customer satisfaction ...
