President of TOPdesk US Joins the Vendor Forum

Pete Goldin
Editor and Publisher
APMdigest

Ruben Franzen, President of TOPdesk US, has joined the APMdigest Vendor Forum.

Franzen, a native of the Netherlands, spent his entire career at TOPdesk. He joined the company as a sales representative, and also served as sales account manager, key account manager, and head of sales for TOPdesk US. His areas of expertise include customer experience, sales and business development, and service management, especially IT service management (ITSM).

TOPdesk is a provider of service management software.

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President of TOPdesk US Joins the Vendor Forum

Pete Goldin
Editor and Publisher
APMdigest

Ruben Franzen, President of TOPdesk US, has joined the APMdigest Vendor Forum.

Franzen, a native of the Netherlands, spent his entire career at TOPdesk. He joined the company as a sales representative, and also served as sales account manager, key account manager, and head of sales for TOPdesk US. His areas of expertise include customer experience, sales and business development, and service management, especially IT service management (ITSM).

TOPdesk is a provider of service management software.

Related Links

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AI Drives Surge in Data Budgets

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned Architecture Causes Service Disruptions, High Operational Costs and Security Challenges

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

How GenAI Can Save Time for the NetOps Team

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

Will AI Solve the Growing Data Divide?

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

Top Concerns for Tech Decision Makers

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

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According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

The Great SaaS Hangover (and the Cure Nobody Is Talking About)

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

OpenShift Monitoring: 5 Things You Need to Keep an Eye on

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

AI Drives New Wave of Digital Transformation

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Data Center Outage Frequency Decreasing

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...