Real-Time IT Visibility Through Integration for Efficient Application Performance Management
August 08, 2012

Suvish Viswanathan
ManageEngine

Share this

Though Application Performance Management (APM) has been in use for a long time, you all must have observed a sudden rise in the usage of APM from the past few years. Earlier the industry was all going gung-ho about several other topics including Business Service Management (BSM). BSM includes managing your business-critical services with an ITIL twist. Here I am not trying to be anti-BSM but in today's challenging economy, where expectations from IT to deliver and cater to businesses is higher than ever, it is imperative to manage your business-critical applications by keeping the end-user experience in consideration.

We have seen several outages in the past year. There was RIM's major outage, Amazon's IaaS division has gone down couple of times, and several other small outages that have happened. What do all these outages have in common? IT is the first to get blamed. And why shouldn't it? It's IT that gave confidence to businesses to deliver, and when it fails no one else is to take the blame.

Digging deeper into these outages, one can come to an easy conclusion of lack-of-visibility that resulted in taking wrong decisions based on assumptions. Apart from the businesses’ losses, who loses the most? It's the end users who put their trust in the application.

The Art of Realizing Efficient APM

When APM was introduced, it was just used to monitor and manage applications. Today, however, it has become more complex. Today APM is a type of system-management application which focuses on monitoring and managing resources that in turn determine the health and availability of all Web and non-Web-based business-critical applications. We could say that virtualization and cloud has enhanced the efficiency and productivity of IT.

However, we also cannot deny the fact that it has also brought in a huge management complexity. Amidst this complexity APM cannot just be about dashboards with green and red lights showing availability of resources. Today an application is inter-linked with hundreds of other devices.

Efficient APM is all about giving insights into the inter-dependency of all devices and showing various business transactions that are taking place to realize what an end-user is experiencing. Here I remember one of my previous blogs on the 5 dimensions of APM. At the end of the day, the ultimate goal is to create systems that are robust and can give real-time visibility into events and transactions that are in progress or complete.

Integration and APM

One of the major (and most common problems) I have observed is the lack of visibility into the IT infrastructure. This leads to not being able to prioritize events based on their importance to business. An effective APM strategy allows organizations to view the impact on businesses and map them to different transactions. But how can one adapt an efficient APM process when different monitoring solutions are being used?

Unless IT operations and IT service management are brought together it’s nearly impossible to analyze the following:

- Which component is impacting what applications

- How various transactions are being experienced by end-users

- What’s the SLA breach with status of various technicians who have been assigned to manage tickets

Yes, I am talking about that holistic solution which will give you visibility into all that is happening in the real-time IT environment on a single console.

Such solutions will:

- Enhance productivity and efficiency between teams

- Help in prioritizing events that have an impact on business transactions and can be viewed with interdependency mapping

- Allow proactive monitoring and management of systems as thresholds set for one application will take care of all the other underlying configured-system components

- Enhance the end-user experience as visibility allows in optimizing the resource-allocation process

- Allow accurate decisions to happen as KPIs will indicate the overall performance and with integrated CMDB and other ITIL processes like Change and Incident management. This makes decisions even easier as all data related to configurable items are stored in a single location

- Optimize budget allocation and management

A complete APM strategy and solution offers benefits that are measurable. The result is an agile and productive environment. This allows enterprises to break IT silos and view IT as a single entity. Organizations can concentrate more on innovations that make end-users lives easy, than falling behind in fixing system issues.

Suvish Viswanathan is Sr. Research Analyst, Integrated IT Management, for ManageEngine.

Related Links:

www.ManageEngine.com

5 dimensions of APM

Delivering Deep Insights Into End User Quality of Experience

Share this

The Latest

June 20, 2024

The total cost of downtime for Global 2000 companies is $400 billion annually — or 9% of profits — when digital environments fail unexpectedly, according to The Hidden Costs of Downtime, a new report from Splunk ...

June 18, 2024

With the rise of digital transformation and the increasing reliance on applications for business operations, the need for application performance management (APM) has become more critical ... This blog explains what APM is all about, its significance and key features ...

June 17, 2024

Generative AI (GenAI) has captured significant attention by redefining content creation and automation processes. Despite this surge in GenAI's popularity, it's crucial to highlight the continuous, vital role of machine learning (ML) in underpinning crucial business functions. This era is not about GenAI replacing ML; rather, it's about these technologies collaborating to supercharge intelligent automation across industries ...

June 13, 2024

As organizations continue to navigate their digital transformation journeys, the need for efficient, secure, and scalable data movement strategies has never been more critical ... In an era when enterprise IT landscapes are continually evolving, the strategic movement of data has become a cornerstone of maintaining agility, competitive edge, and operational efficiency ...

June 12, 2024

In May, New Relic published the State of Observability for IT and Telecommunications Report to share insights, statistics, and analysis on the adoption and business value of observability for the IT and telecommunications industries. Here are five key takeaways from the report ...

June 11, 2024
Over the past decade, the pace of technological progress has reached unprecedented levels, where fads both quickly rise and shrink in popularity. From AI and composability to augmented reality and quantum computing, the toolkit of emerging technologies is continuing to expand, creating a complex set of opportunities and challenges for businesses to address. In order to keep pace with competitors, avoiding new models and ideas is not an option. It's critical for organizations to determine whether an idea has transformative properties or is just a flash in the pan — a challenge tackled in Endava's new 2024 Emerging Tech Unpacked Report ...
June 10, 2024

The rapidly evolving nature of the industry, particularly with the recent surge in generative AI, can catch firms off-guard, leaving them scrambling to adapt to new trends without the necessary funds ... This blog will discuss effective strategies for optimizing cloud expenses to free up funds for emerging AI technologies, ensuring companies can adapt and thrive without financial strain ...

June 06, 2024

Software developers are spending more than 57% of their time being dragged into "war rooms" to solve application performance issues, rather than investing their time developing new, cutting-edge software applications as part of their organization's innovation strategy, according to a new report from Cisco ...

June 05, 2024

Generative Artificial Intelligence (GenAI) is continuing to see massive adoption and expanding use cases, despite some ongoing concerns related to bias and performance. This is clear from the results of Applause's 2024 GenAI Survey, which examined how digital quality professionals use and experience GenAI technology ... Here's what we found ...

June 04, 2024

Many times customers want to know why their measured performance doesn't match the speed advertised (by the platform vendor, software vendor, network vendor, etc). Assuming the advertised speeds are (a) within the realm of physical possibility and obeys the laws of physics, and (b) are real achievable speeds and not "click-bait," there are at least ten reasons for being unable to achieve advertised speeds. In situations where customer expectations and measured performance don't align, use the following checklist to help determine the reason(s) why ...