Real-Time IT Visibility Through Integration for Efficient Application Performance Management
August 08, 2012

Suvish Viswanathan
ManageEngine

Share this

Though Application Performance Management (APM) has been in use for a long time, you all must have observed a sudden rise in the usage of APM from the past few years. Earlier the industry was all going gung-ho about several other topics including Business Service Management (BSM). BSM includes managing your business-critical services with an ITIL twist. Here I am not trying to be anti-BSM but in today's challenging economy, where expectations from IT to deliver and cater to businesses is higher than ever, it is imperative to manage your business-critical applications by keeping the end-user experience in consideration.

We have seen several outages in the past year. There was RIM's major outage, Amazon's IaaS division has gone down couple of times, and several other small outages that have happened. What do all these outages have in common? IT is the first to get blamed. And why shouldn't it? It's IT that gave confidence to businesses to deliver, and when it fails no one else is to take the blame.

Digging deeper into these outages, one can come to an easy conclusion of lack-of-visibility that resulted in taking wrong decisions based on assumptions. Apart from the businesses’ losses, who loses the most? It's the end users who put their trust in the application.

The Art of Realizing Efficient APM

When APM was introduced, it was just used to monitor and manage applications. Today, however, it has become more complex. Today APM is a type of system-management application which focuses on monitoring and managing resources that in turn determine the health and availability of all Web and non-Web-based business-critical applications. We could say that virtualization and cloud has enhanced the efficiency and productivity of IT.

However, we also cannot deny the fact that it has also brought in a huge management complexity. Amidst this complexity APM cannot just be about dashboards with green and red lights showing availability of resources. Today an application is inter-linked with hundreds of other devices.

Efficient APM is all about giving insights into the inter-dependency of all devices and showing various business transactions that are taking place to realize what an end-user is experiencing. Here I remember one of my previous blogs on the 5 dimensions of APM. At the end of the day, the ultimate goal is to create systems that are robust and can give real-time visibility into events and transactions that are in progress or complete.

Integration and APM

One of the major (and most common problems) I have observed is the lack of visibility into the IT infrastructure. This leads to not being able to prioritize events based on their importance to business. An effective APM strategy allows organizations to view the impact on businesses and map them to different transactions. But how can one adapt an efficient APM process when different monitoring solutions are being used?

Unless IT operations and IT service management are brought together it’s nearly impossible to analyze the following:

- Which component is impacting what applications

- How various transactions are being experienced by end-users

- What’s the SLA breach with status of various technicians who have been assigned to manage tickets

Yes, I am talking about that holistic solution which will give you visibility into all that is happening in the real-time IT environment on a single console.

Such solutions will:

- Enhance productivity and efficiency between teams

- Help in prioritizing events that have an impact on business transactions and can be viewed with interdependency mapping

- Allow proactive monitoring and management of systems as thresholds set for one application will take care of all the other underlying configured-system components

- Enhance the end-user experience as visibility allows in optimizing the resource-allocation process

- Allow accurate decisions to happen as KPIs will indicate the overall performance and with integrated CMDB and other ITIL processes like Change and Incident management. This makes decisions even easier as all data related to configurable items are stored in a single location

- Optimize budget allocation and management

A complete APM strategy and solution offers benefits that are measurable. The result is an agile and productive environment. This allows enterprises to break IT silos and view IT as a single entity. Organizations can concentrate more on innovations that make end-users lives easy, than falling behind in fixing system issues.

Suvish Viswanathan is Sr. Research Analyst, Integrated IT Management, for ManageEngine.

Related Links:

www.ManageEngine.com

5 dimensions of APM

Delivering Deep Insights Into End User Quality of Experience

Share this

The Latest

September 17, 2020
One of the benefits of doing the <span style="font-style: italic;">EMA Radar Report: AIOps- A Guide for Investing in Innovation</span> was getting data from all 17 vendors on critical areas ranging from deployment and adoption challenges, to cost and pricing, to architectural and functionality insights across everything from heuristics, to automation, and data assimilation ...
September 16, 2020

When you consider that the average end-user interacts with at least 8 applications, then think about how important those applications are in the overall success of the business and how often the interface between the application and the hardware needs to be updated, it's a potential minefield for business operations. Any single update could explode in your face at any time ...

September 15, 2020

Despite the efforts in modernizing and building a robust infrastructure, IT teams routinely deal with the application, database, hardware, or software outages that can last from a few minutes to several days. These types of incidents can cause financial losses to businesses and damage its reputation ...

September 14, 2020

In Episode 7, Will Cappelli, Field CTO of Moogsoft and Former Gartner Research VP, joins the AI+ITOPS Podcast to discuss the future of APM, AIOps and Observability ...

September 11, 2020

Mark Thiele on the AI+ITOPS Podcast: "I believe AIOps will be everywhere, or you will be failing if you're attempting to do scale ..."

September 10, 2020

How is the AIOps market evolving? The answer in five words is: "Toward increasing levels of diversity." In the EMA Radar Report AIOps: A Guide for Investing in Innovation, EMA examined 17 vendors with cross-domain AIOps capabilities, along with doing 31 deployment interviews, and discovered a high degree of variety in design, functionality and purpose ...

September 09, 2020

In 2020, our society is undergoing massive upheaval and businesses are being forced to adapt on the fly. During this period of crisis, the companies that make the necessary adjustments the quickest will succeed. We're already seeing it happen in the accelerated push toward digitization, as companies that smoothly digitize their customer experiences move forward and those that don't get left behind ...

September 08, 2020

In Episode 6, Mark Thiele, Co-Founder and CEO of Edgevana, joins the AI+ITOPS Podcast to discuss taking AIOps to the edge ...

September 04, 2020

Bhanu Singh on the AI+ITOPS Podcast: "AIOps is an enabler for us to manage the complex digital world that we are stepping in at lightning speed ..."

September 03, 2020
Businesses — in order to remain competitive, agile, innovative, secure, and profitable — are embracing digital transformation. However, achieving success has often been a pipedream for many given the need to usher in cultural change and upgrade of the legacy systems. So, even when business leaders are in agreement with the need for embracing enterprise digital transformation, why is it that only a few have implemented it? What are the biggest barriers to a successful digital transformation initiative? Let us find out ...