Savision announced the availability of its new multi-platform Business Service Intelligence Solution, Unity iQ.
Unity iQ connects the worlds between IT, the help desk and the business, transforming silos into unity. This new solution aggregates and analyzes dispersed data from existing ITSM and monitoring systems, delivering relevant and actionable information for IT and business stakeholders. It does not replace these existing domain tools, but rather it collects, correlates and prioritizes the data these systems produce and measures it against pre-defined business KPIs.
"Business service delivery is stuck in a world of silos. Unity iQ is a smart and easy-to-deploy solution that reduces complexity and brings these worlds together," said Diana Krieger, CEO of Savision. "Unity iQ allows you to aggregate, analyze and act upon dispersed data from different monitoring and ITSM systems. It provides a holistic view for your IT, help desk and business teams so they can solve problems faster and predict outages. With Unity iQ, you can spend less time on operations and more on innovation."
Unity iQ turns data into Business Service Intelligence. Alerts, and incidents are displayed in real-time, giving all stakeholders a holistic view of their complete IT environment.
The benefits of Unity iQ include:
- Enables Business and IT alignment (People): Facilitates business optimization and motivates an entrepreneurial-focused culture. Helps organizations in maturity journey, and solves miscommunications between business and IT.
- Increases innovation (Technology) and revenue: Unity iQ helps to increase maturity level of the company by providing business contribution metrics. The more mature a company becomes, the more they can invest money from their operational budget to focus more in innovation, lowering risks and costs.
- Increases operating efficiency (Process): The access to relevant information makes room for better decision making, as well as predicting and minimizing downtime.
With Unity iQ, IT will spend less time resolving problems and more time on planning for the future.
Unity iQ:
- Reduces downtime by up to 70%
- Reduces the number of service outages by up to 60%
- Results in cost savings of up to 82%
- Is easy to install, configure and maintain
"We developed Unity iQ in line with requests from our customers, and our customers also provided valuable feedback by using a beta version of Unity iQ," said Rob Doucette, CTO of Savision. "We're confident that this unique, innovative solution will solve enterprises' main problem of too much data across silos, by providing a more robust, holistic view."
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