ServiceNow Impact Released
January 18, 2022
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ServiceNow released ServiceNow Impact, a solution designed to help customers accelerate the return on their digital transformation investments.

Built on the Now Platform, ServiceNow Impact combines AI‑powered recommendations, expert guidance, premium tech support and tools – all delivered in a personalized digital experience.

ServiceNow Impact is designed to close the value gap with personalized recommendations and insights, premium technical support and preventative tools, role‑based training and certifications, expert coaching, and prescriptive guidance, all delivered in a premium digital experience. Tailored by company, industry, and role, ServiceNow Impact is the first‑ever human‑ and AI‑powered value acceleration solution.

"You can only improve what you can measure. Leaders need a command center to navigate the fully connected world. ServiceNow’s platform provides a single pane of glass to enable next‑generation business models," said ServiceNow CEO Bill McDermott. "ServiceNow Impact is an intuitive, consumer‑grade mobile application that visualizes the value from transformation investments in real‑time. Its impressive global demand proves nothing like this has ever been delivered in enterprise software."

Available now, ServiceNow Impact is designed to meet customers where they are in their unique digital transformation journey.

Leveraging the power of the Now Platform’s AI and recommendation engine, customers can use ServiceNow Impact to:

- Personalize the digital transformation experience with peer and industry benchmarks, real‑time tracking, a value journey builder, and AI‑curated content and recommendations.

- Align innovation strategy to business outcomes to accelerate results with prescriptive guidance, proactive and preventative tools, enhanced technical support, and Impact Accelerators (goal‑specific, fixed‑scoped offerings that can be activated as needed).

- Amplify internal expertise with dedicated expert teams, partner collaboration, advisory sessions, and tailored training and coaching.

As part of ServiceNow Impact, the company also released a major update to its Now Learning training and certification platform offering on‑demand, instructor‑led, and custom training and certification programs.

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