ServiceNow has a new product integration with SAP SuccessFactors Employee Central, helping customers to deliver high‑quality employee service experiences across the enterprise.
ServiceNow HR Service Delivery software will ship native integration of SAP SucessFactors Employee Central employee data as part of a product release in late 2017.
Mutual customers already using ServiceNow for HR Service Delivery and SAP SuccessFactors Employee Central around the globe will be able to immediately benefit from the consistent, comprehensive experience this integration enables.
“Making it easier for employees to be employees should be top of mind for every CHRO,” said Pat Wadors, ServiceNow’s newly appointed Chief Talent Officer. “By breaking down the silos within today’s global businesses, ServiceNow makes it easy for employees to get the service they need for moments that matter, whether that’s just from HR or also requires action from other departments.”
With ServiceNow software, organizations can provide employees fast and personalized service across the enterprise. This helps improve employee productivity and satisfaction, and the reputation of HR.
Employees with an HR request or service need – for onboarding, benefits updates, leave of absence, etc. – will make a request in ServiceNow HR Service Delivery. With the new integration, the employee’s data within SAP SuccessFactors Employee Central can be used to provide a more relevant and personalized service experience. Depending on that employee’s location, job role and senority level, ServiceNow HR Service Delivery is able to provide more appropriate information and suggested actions, all while automating the required workflows across relevant departments and systems.
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