SignalFx Introduces New Integration with Jira Software Cloud
September 10, 2019
Share this

SignalFx announced a new integration with Atlassian’s Jira Software to expedite problem resolution and streamline DevOps workflows when developers are using Jira Cloud or Jira Server.

The new functionality enables real-time alerts in SignalFx to automatically trigger Jira issues that include relevant metrics with additional context. As a result, developers can be faster and more efficient in resolving incidents and improving overall customer experience.

“We give teams the tools they need to work together to build great software,” said Matt Ryall, Head of Product, Jira Software Cloud. “By integrating Jira and SignalFx, developers and site reliability engineering (SRE) teams can collaborate more closely to resolve incidents and ensure they’re delivering the highest-quality software possible. As users of the SignalFx platform ourselves, we benefit from SignalFx’s unique ability to provide our DevOps teams with real-time visibility into the health and performance of our services. We are excited about the value this new integration will bring to all Jira users.”

With this new functionality, SignalFx alerts can now be configured to automatically trigger a Jira issue that immediately initiates an investigatory workflow, capturing the entire history throughout the resolution process. The SignalFx-generated Jira issue includes critical context about the incident, including time of occurrence and metrics that meet the configured alert conditions, along with default integration settings such as the Jira project, owner, and priority.

By integrating Jira and SignalFx, organizations can benefit from:

- Faster time to resolution. Alerting from SignalFx notifies the SRE team on service-wide patterns relevant to performance in real time. With the addition of Jira issues, developers can immediately begin investigating and remediating the issue, reducing mean time to resolution (MTTR). Once the alert condition clears, a comment is added to the issue, further improving MTTR and reducing effort by preventing teams from working on issues that have already cleared.

- Deeper collaboration between SRE and developer teams. With the integration, SRE teams are able to automatically provide their developer counterparts insights into incidents. They can also configure the issue to be assigned to a specific Jira project and developer based on specified conditions.

-Improved developer productivity. SignalFx-enriched Jira issues help accelerate a more efficient resolution process by making better use of developer time while speeding time to resolution.

- Proactive enhancements and issue resolution. With the integration, developers now have a closed-loop mechanism whereby they can push code and immediately track the impact of their changes in real time. This gives them the ability to proactively set alerts, uncover areas where their application is showing signs of early stress, and follow-up on issues during normal business hours without being under the time pressure of an outage.

“The DevOps model has allowed organizations to move faster and innovate more rapidly, but this velocity comes with an added complexity that also extends to incidents,” said Patrick Lin, Chief Product Officer, SignalFx. “Our new integration between SignalFx and Jira delivers real-time insights into issues that arise during the DevOps lifecycle. By tightly coupling the tools used by SRE teams and developers, incidents are resolved faster and more efficiently, getting developers back to their primary role of building great software.”

Share this

The Latest

September 19, 2019

You must dive into various aspects or themes of services so that you can gauge authentic user experience. There are usually five main themes that the customer thinks of when experiencing a service ...

September 18, 2019

Service desks teams use internally focused performance-based metrics more than many might think. These metrics are essential and remain relevant, but they do not provide any insight into the user experience. To gain actual insight into user satisfaction, you need to change your metrics. The question becomes: How do I efficiently change my metrics? Then, how do you best go about it? ...

September 17, 2019

The skills gap is a very real issue impacting today's IT professionals. In preparation for IT Pro Day 2019, celebrated on September 17, 2019, SolarWinds explored this skills gap by surveying technology professionals around the world to understand their needs and how organizations are addressing these needs ...

September 16, 2019

Top performing organizations (TPOs) in managing IT Operations are experiencing significant operational and business benefits such as 5.9x shorter average Mean Time to Resolution (MTTR) per incident as compared to all other organizations, according to a new market study from Digital Enterprise Journal ...

September 12, 2019

Multichannel marketers report that mobile-friendly websites have emerged as a dominant engagement channel for their brands, according to Gartner. However, Gartner research has found that too many organizations build their mobile websites without accurate knowledge about, or regard for, their customer's mobile preferences ...

September 11, 2019

Do you get excited when you discover a new service from one of the top three public clouds or a new public cloud provider? I do. But every time you feel excited about new cloud offerings, you should also feel a twinge of fear. Because in the tech world, each time we introduce something new we also add a new point of failure for our application and potentially a service we are stuck with. This is why thinking about the long-tail cloud for your organization is important ...

September 10, 2019

A solid start to migration can be approached three ways — all of which are ladder up to adopting a Software Intelligence strategy ...

September 09, 2019

Many aren't doing the due diligence needed to properly assess and facilitate a move of applications to the cloud. This is according to the recent 2019 Cloud Migration Report which revealed half of IT leaders at banks, insurance and telecommunications companies do not conduct adequate risk assessments prior to moving apps over to the cloud. Essentially, they are going in blind and expecting everything to turn out ok. Spoiler alert: It doesn't ...

September 05, 2019

Research conducted by Aite Group uncovered more than 80 global eCommerce sites that were actively being compromised by Magecart groups, according to a new report, In Plain Sight II: On the Trail of Magecart ...

September 04, 2019

In this blog, I'd like to expand beyond the TAP and look at the role Packet Brokers play in an organization's visibility architecture. Here are 5 common mistakes that are made when deploying Packet Brokers, and how to avoid them ...