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3.6 Billion People Affected by Software Failures Last Year

$1.7 Trillion Revenue Lost
Wayne Ariola

The 2018 Software Fail Watch report from Tricentis — an analysis of the software failures, defects, and vulnerabilities covered by news organizations from around the globe — investigated 606 failures that affected over 3.6 billion people and caused $1.7 trillion in lost revenue.

Image removed.

Highlights of this year’s Software Fail Watch include:

■ Software failures resulted in 268 years of downtime.

■ The number of reported failures was 10 percent higher in 2017 than in 2016.

■ Retail and consumer technology industries experienced the most software failures of any industry analyzed — making the news an average of 19 times per month.

■ Between July and August of 2017, the average total of software failure stories increased by 25% over previous months, and stayed high for the remainder of the year.

■ Consumer Tech is the industry with the highest level of media-driven brand damage per bug.

Wolfgang Platz, Tricentis founder and CPO, concluded: “Today, software plays a larger part in consumer and business interactions than ever before, and, yet, the number of news stories of reports of bugs being released into production only continues to grow. However, with the right strategies, approaches to automation, and better alignment with the business, I am confident that trend will change.”

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3.6 Billion People Affected by Software Failures Last Year

$1.7 Trillion Revenue Lost
Wayne Ariola

The 2018 Software Fail Watch report from Tricentis — an analysis of the software failures, defects, and vulnerabilities covered by news organizations from around the globe — investigated 606 failures that affected over 3.6 billion people and caused $1.7 trillion in lost revenue.

Image removed.

Highlights of this year’s Software Fail Watch include:

■ Software failures resulted in 268 years of downtime.

■ The number of reported failures was 10 percent higher in 2017 than in 2016.

■ Retail and consumer technology industries experienced the most software failures of any industry analyzed — making the news an average of 19 times per month.

■ Between July and August of 2017, the average total of software failure stories increased by 25% over previous months, and stayed high for the remainder of the year.

■ Consumer Tech is the industry with the highest level of media-driven brand damage per bug.

Wolfgang Platz, Tricentis founder and CPO, concluded: “Today, software plays a larger part in consumer and business interactions than ever before, and, yet, the number of news stories of reports of bugs being released into production only continues to grow. However, with the right strategies, approaches to automation, and better alignment with the business, I am confident that trend will change.”

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E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

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