SolarWinds announced expanded collaboration with Amazon Web Services (AWS) through new integrations with Amazon Bedrock, a fully managed service that offers access to high-performing foundation models from leading AI companies through a single API.
This relationship enhances AI innovation at SolarWinds on two fronts: first, using Amazon Bedrock powers generative AI capabilities within the SolarWinds® Platform and SolarWinds Service Desk, and second, enabling SolarWinds Observability to monitor Amazon Bedrock services directly, providing visibility into one of the world’s most advanced AI infrastructures.
SolarWinds leverages the Anthropic family of Claude models through Amazon Bedrock, delivering conversational, context-aware capabilities across its platform, including automated ticket summarization, incident correlation, and intelligent recommendations within SolarWinds Service Desk.
These new experiences are orchestrated through the SolarWinds LLM Gateway, a unified platform service built on AI by Design principles, which provides secure model abstraction across various models.
“Amazon Bedrock gives us a secure, scalable foundation to extend SolarWinds AI across our entire portfolio,” said Krishna Sai, CTO, SolarWinds. “It enables our teams to innovate faster and deliver real-time intelligence and downstream value to customers, while ensuring their data remains private, protected, and under their control.”
In parallel, SolarWinds Observability SaaS now monitors customer workloads on Amazon Bedrock as first-class monitored resources. IT teams can visualize Amazon Bedrock performance—including invocation rates, latency, token throughput, throttling, and overall health—through customizable dashboards and automated alerts powered by the SolarWinds Platform. This capability demonstrates how SolarWinds Observability SaaS can deliver end-to-end insight into even the most sophisticated AI workloads.
“With unified observability, organizations have confidence their AI systems perform reliably, securely, and at scale, accelerating their journey toward autonomous operational resilience,” said Cullen Childress, CPO, SolarWinds.
The SolarWinds AI Agent, announced earlier this fall, is built on Amazon Bedrock and serves as a digital teammate, summarizing incidents, identifying probable root causes, recommending fixes, and automating multi-step workflows through natural language interaction. These capabilities are complemented by recently announced features, such as Root Cause Assist and enhanced dynamic threshold capabilities, which together help IT professionals reduce noise, resolve issues more quickly, and focus on innovation rather than reactive issue management.
By embedding Anthropic Claude 4 and Claude 4.5 models through Amazon Bedrock, SolarWinds is extending AI Agent’s intelligence and automation across its observability, database, and IT service management products. The result is a unified, scalable foundation built on the company’s AI by Design and Secure by Design frameworks, ensuring every innovation is built with transparency, safety, and customer trust at its core.
Many SolarWinds AI features, powered by Amazon Bedrock, are already available in SolarWinds Service Desk. Additional features, such as the SolarWinds AI Agent, improved Root Cause Assist, and Database Query Assist, will soon be rolled out across other products, including SolarWinds Observability SaaS.
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