SunView Software announced the availability of Advanced Analytics for ChangeGear, their Service Desk solution. By adding a business intelligence engine to the ChangeGear Service Desk Platform, customers will have the ability to mine actionable intelligence from their service management data to drive continuous improvement and efficiency. With customizable dashboards, ChangeGear customers can drive improved visibility into operational performance. The BI tools enable historical data correlation to help IT make informed business decisions.
With the new Advanced Analytics for ChangeGear, the IT organization has a new tool to drive insight across all service management processes, beyond traditional productivity measurements.
Key Features:
- Easily build advanced reports with data drill-down for rapid access to detailed service management operational intelligence.
- Improve visibility with dashboards and report views that can be automatically distributed in a number of ways across different levels of the organization.
- Access over 200 variations of charts and scorecards to enable real-time visualization of related or disparate service management process metrics.
- Leverage the power of BI to correlate data across service management processes to improve decision making.
With the addition of Advanced Analytics, current and future ChangeGear customers will have customizable Big Data analytics to help drive an in-depth understanding of the entire IT business.
“The addition of the new Advanced Analytics capabilities of ChangeGear means that IT organizations now have a way to easily create meaningful reports and dashboards for spotting trends and patterns. The easy-to-use interface provides IT staff the speed and flexibility to put actionable intelligence to immediate use,” said Seng Sun, SunView Software CEO.
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