Teneo, the Specialist Integrator of Next-Generation Technology, launched Digital Experience Monitoring as a Service leveraging Riverbed technology, to help customers monitor end user experience of mission-critical applications as well as validate the IT upgrades they’ve made as part of their digital transformation strategies.
Regardless of whether an application is local, cloud or web-based, or if a device is physical, virtual or mobile, today’s end users demand an excellent experience when interacting with an organization’s different applications and services or switching between devices through the working day. The new offering will help companies to analyze critical applications and show that they are delivering what users want and expect from them, in a cost-effective way.
Teneo’s Digital Experience Monitoring as a Service provides automatic monitoring of end user experience from the device’s perspective. This breakthrough enables enterprises to measure the success of digital transformation across the entire workforce from where it counts most – the end user’s perspective.
The new service leverages Riverbed’s SteelCentral Aternity software to correlate user productivity, application performance, and device health. Other technologies only extrapolate, emulate, or estimate what the end user sees. This gap creates problems for IT and the business. SteelCentral Aternity closes the IT monitoring visibility gap with accurate, real-time information about how end users actually experience and interact with their applications, devices, and network.
It is fully managed and reported on by Teneo, through a blend of portal dashboard analytics and monthly or quarterly recommendations from the company’s expert global support and engineering teams.
The pricing model is a monthly recurring cost (MRC) based on a minimum of 50 licenses. Root cause determination of performance challenges is also available as an add-on feature.
Digital Experience Monitoring as a Service can help IT teams validate that end user experience is just as good, if not better, after the introduction of SD-WAN, an upgrade to Microsoft Windows 10 or a migration to Microsoft Office 365, for example, by being able to compare performance levels before and after the event.
Teneo’s new service also assists with license audits to ensure costly software licenses are in fact being used, so that assets can be right-sized and IT budgets optimized across the organization.
“Companies in virtually every industry are pursuing digital business initiatives to deliver a better end user experience. But as organizations roll these digital initiatives out, they’re discovering that they’re blind and are unable to accurately measure the end user experience and identify the underlying drivers of that experience,” said Mike Sargent, SVP, GM for SteelCentral at Riverbed. “SteelCentral is leading the industry in delivering the most comprehensive, integrated and unified solution for monitoring and managing the entire digital experience of the enterprise’s most precious asset: the end user. We are proud to work with Teneo as a trusted partner to deliver this managed service.”
Steve Evans, VP of Solution Engineering at Teneo, commented, “Many enterprises are finding that transitions they’re making under digital transformation, like moves to the Cloud, SD-WAN and Office 365 migration, stack up completely on paper with flexibility and agility benefits. However, once those changes are made, users don’t necessarily experience the expected advantages. In some cases, the impact is far more negative than could have been predicted.”
He added: “Sometimes network, application or service upgrades and migrations can take a long time, from 12-18 months. When you’ve spent so long planning and executing such changes, it can be very disappointing to see service performance, and its subsequent effect on end user experience, fail to meet users’ expectations or business case targets.”
He continued: “Teneo’s Digital Experience Monitoring as a Service gives our customers eyes into performance from the end user’s perspective, which they can benchmark before they make any IT changes and manage, control and optimize the after-effects. This should also help customers to prove the positive difference they’ve made to their business through digital transformation and related IT upgrade decisions.”
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...