Most (83%) of nearly 1,500 business and IT decision makers believe that at least 25% of their workforce will remain hybrid post-pandemic, according to the Riverbed | Aternity Hybrid Work Global Survey 2021.
This number is up from just 30% from Riverbed's 2020 survey; and 42% say more than half their workforce will be hybrid.
Accelerated by the global COVID-19 pandemic, hybrid work environments provide numerous benefits with 94% agreeing hybrid work helps with recruiting talent and competitiveness, and 84% believing hybrid work will have a lasting and positive impact on society and the world.
While all indicators signal hybrid work environments are the future, most organizations are not fully prepared to deliver a seamless hybrid work experience. Only 32% believe they are completely prepared to support the shift to hybrid work; and 88% are concerned about digital disparity between in-office and remote employees. However, 89% plan to invest in technology in the next 12-18 months to support their hybrid workforce.
Human and Technology Barriers Must be Addressed
The survey reveals that in order to create a sustainable and high-performing hybrid workplace, organizations must address both human- and technology-related barriers. The top five barriers to adopting a hybrid work model are:
1. Employee motivation and well-being (35%)
2. Technology disruptions (32%)
3. Poor home/remote network performance (31%)
4. Collaboration and virtual relationship building (31%)
5. Expanded security risks (31%)
80% of business decision makers believe that technology disruptions negatively affect them, their teams, and employee job satisfaction. They blame lack of acceleration technologies (35%), legacy IT infrastructure (33%), and lack of end-to-end visibility (32%).
End-to-end Visibility and Cybersecurity Become Even More Critical
The need for end-to-end visibility and actionable insights intensifies in a hybrid workplace with 57% of respondents believing gaining this visibility will be even more challenging in a hybrid work environment. Security risks also increase, and 93% of business decision makers say it is critically important to have full end-to-end visibility to better identify, remediate and protect against cybersecurity threats. Of those surveyed, 64% cite that it would be seriously disruptive or business destroying if their organization suffered a cybersecurity breach due to underinvestment in visibility technology.
75% agree that their organization struggles to glean actionable insights from data that is generated from their technology infrastructure. The top five challenges with current visibility/monitoring solutions identified by IT decision makers are:
1. Multiple tools that give conflicting data, delaying root cause analysis and issue resolution (42%)
2. Lack of visibility into the availability, performance and usage of cloud resources (37%)
3. Too much data and not enough context or actionable insight (35%)
4. Lack of unified visibility across the entire technology infrastructure (34%)
5. Data is not accessible or usable by all who need it (33%)
Business decision makers reveal that their top areas of technology investments over the next 12-18 months are:
■ Better visibility of network and application performance (38%)
■ Investing in cybersecurity technology and software (37%)
■ Investing in application or network acceleration solutions (37%)
■ Updating company-wide hybrid workplace strategies and policies (36%)
■ Increasing the use of cloud services and software as a service apps (36%)
■ Investing in end-user experience and digital experience monitoring solutions (35%)
Network and Application Performance Impact Employees and Business Success
The survey findings underscore that when networks and applications operate at peak performance, so do employees and the business. Respondents believe performance contributes to saving time and money (38%); greater ability to deliver critical services to employees and customers (35%); enabling hybrid work models (32%); preventing and reducing downtime (31%); driving innovation (29%); and enhancing collaboration (28%).
In contrast, underinvesting in technologies that ensure IT services are high-performing and secure can have severe consequences. Business decision makers cite the following impacts on business when underinvesting in technology:
■ Increased difficulty in engaging customers or clients (40%)
■ Decreased revenue (39%)
■ Reduced quality of service to customers or clients (38%)
■ Decreased productivity (33%)
■ Decreased customer satisfaction (30%)
Both business and IT decision makers agree that underinvesting impacts employee experience citing increased stress or frustration (37%); lack of work motivation (33%); reduced employee productivity (33%); reduced collaboration among co-workers (32%); and reduced work-life balance (30%).
Methodology: The Riverbed | Aternity Hybrid Work Global Survey 2021was conducted by Sapio Research in September 2021. Nearly 1,500 business leaders responded comprising 750 business decision makers (BDMs) and 738 IT decision makers (ITDMs) from organizations with revenue above $500M USD annually in the US, UK, France, Germany, Australia, Switzerland, UAE, and the Netherlands. Industry sectors included Finance/Insurance, Public Sector/Government, Healthcare/Pharmaceutical, Manufacturing, Oil and Gas, Retail, and Professional Services.
The holidays are almost upon us, and retailers are preparing well in advance for the onslaught of online consumers during this compressed period. The Friday following Thanksgiving Day has become the busiest shopping day of the year, and online shopping has never been more robust. But with supply chain disruptions limiting merchandise availability, customer experience will make the difference between clicking the purchase button or typing a competitor's web address ...
The 2021 holiday season will be an inflection point: As the economy starts to ramp up again while the country still grapples with the pandemic, holiday shopping will be the most digital holiday season in history by a long shot ... The work must begin months before, as organizations learn from the year prior and take steps to improve experiences and operations, fine-tune systems, plug in new data sources to enrich machine-learning algorithms, move more workloads to the cloud, automate, and experiment with new tech. These efforts culminate in "API Tuesday" ...
Most (83%) of nearly 1,500 business and IT decision makers believe that at least 25% of their workforce will remain hybrid post-pandemic, according to the Riverbed | Aternity Hybrid Work Global Survey 2021. While all indicators signal hybrid work environments are the future, most organizations are not fully prepared to deliver a seamless hybrid work experience ...
The results of the 2021 BMC Mainframe Survey highlight the consistent positive growth outlook as seen in recent years, with 92 percent of respondents viewing the mainframe as a platform for long-term growth and new workloads, and 86 percent of extra-large shops expecting MIPS (millions of instructions per second) to grow in the coming year. This is not surprising, considering the disruptive nature of the modern digital economy ...
With an accelerated push toward digital transformation, organizations everywhere are trying to find ways to work smarter, not harder. A key component of this new model is finding ways to automate business processes — freeing up employees to focus on more strategic, valuable work and improving customers' experiences. Today's enterprise IT leaders have many options to help drive automation initiatives — from digital process automation and artificial intelligence (AI) to enterprise content management and robotic process automation (RPA) ...
Most (83%) companies would suffer business damage during the first 24 hours of an outage and thereafter, according to Pivoting to Risk-Driven Security Operations, a report from Netenrich based on a global survey of IT and security professionals ...
More than half (60%) of workers said new software had occasionally or frequently frustrated them within the past 24 months, according to a new survey by Gartner ...
Everyone laments technical debt like it were a high-interest credit card. But just like how your CFO uses debt as capital for the business, the intelligent Product Manager knows that technical debt can help finance your path to market if you know how to manage it well ...
Artificial intelligence (AI) may be the brains, but when the market hears the term "AIOps," it puts automation in the mix. After all, what is the use of knowing without doing? ...
How do you ensure your journey to automated IT Ops is streamlined and effective, and not just a buzzword? ...