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The State of CloudOps 2023

Only 33% of executives are "very confident" in their ability to operate in a public cloud environment, according to the 2023 State of CloudOps report from NetApp.

This represents an increase from 2022 when only 21% reported feeling very confident.


"Cloud operations is critical to realizing the benefits of cloud for infrastructure and applications," said Haiyan Song, EVP and GM, CloudOps at NetApp. "This research demonstrates that although organizations face challenges in their cloud operations, they also recognize the importance of investments in areas including automation and FinOps to overcome those challenges."

Key findings from the report include:

Cloud operations remain a struggle for IT teams

64% of IT decision makers continue to see security and compliance as the top cloud operations challenge, followed by cost management, which was cited as the top challenge by 60% of respondents.

The biggest areas of focus for improving cloud operations continue to be cost management and security, according to 66% of technology executives.

Automation is the key to success in cloud operations

The survey reveals that 82% of respondents believe that cloud automation is critical for optimizing cloud operations and ROI.

95% of respondents have already incorporated some automation in their cloud operations and 88% plan to increase cloud operations automation in 2023.

Enterprise teams are embracing FinOps

Despite a majority of tech executives (96%) agreeing that FinOps is important to their cloud strategy, only 9% have a mature FinOps practice. These numbers remain fairly consistent with findings from the 2022 survey.

The biggest FinOps challenges include reducing cloud costs (50%) and forecasting cloud spend (47%). Only 19% of respondents reported that they have been able to make the most of discounted cloud purchase options.

"Spot by NetApp's 2023 State of CloudOps report is interesting because it shows that cloud cost management is not just a standalone process, but one that is inextricably linked with resource management, compliance, and security", said Hyoun Park, Chief Analyst at Amalgam Insights. "One cannot simply look at cloud costs in a vacuum without advocating for holistic cloud management. As companies seek to manage cloud costs, the sheer volume and variety of cloud cost service components leads companies to automate as they fully optimize and rationalize cloud resources to match business needs."

Methodology: The 2023 State of CloudOps report, sponsored by Spot by NetApp and conducted by Dimensional Research, examines the current state of CloudOps for large enterprise teams, primarily focusing on operational activities, staffing and expertise, automation, and FinOps. This report is based on an online survey of 310 US-based IT decision makers in operations or applications roles who are responsible for public cloud infrastructure investments at companies with 500 or more employees.

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The State of CloudOps 2023

Only 33% of executives are "very confident" in their ability to operate in a public cloud environment, according to the 2023 State of CloudOps report from NetApp.

This represents an increase from 2022 when only 21% reported feeling very confident.


"Cloud operations is critical to realizing the benefits of cloud for infrastructure and applications," said Haiyan Song, EVP and GM, CloudOps at NetApp. "This research demonstrates that although organizations face challenges in their cloud operations, they also recognize the importance of investments in areas including automation and FinOps to overcome those challenges."

Key findings from the report include:

Cloud operations remain a struggle for IT teams

64% of IT decision makers continue to see security and compliance as the top cloud operations challenge, followed by cost management, which was cited as the top challenge by 60% of respondents.

The biggest areas of focus for improving cloud operations continue to be cost management and security, according to 66% of technology executives.

Automation is the key to success in cloud operations

The survey reveals that 82% of respondents believe that cloud automation is critical for optimizing cloud operations and ROI.

95% of respondents have already incorporated some automation in their cloud operations and 88% plan to increase cloud operations automation in 2023.

Enterprise teams are embracing FinOps

Despite a majority of tech executives (96%) agreeing that FinOps is important to their cloud strategy, only 9% have a mature FinOps practice. These numbers remain fairly consistent with findings from the 2022 survey.

The biggest FinOps challenges include reducing cloud costs (50%) and forecasting cloud spend (47%). Only 19% of respondents reported that they have been able to make the most of discounted cloud purchase options.

"Spot by NetApp's 2023 State of CloudOps report is interesting because it shows that cloud cost management is not just a standalone process, but one that is inextricably linked with resource management, compliance, and security", said Hyoun Park, Chief Analyst at Amalgam Insights. "One cannot simply look at cloud costs in a vacuum without advocating for holistic cloud management. As companies seek to manage cloud costs, the sheer volume and variety of cloud cost service components leads companies to automate as they fully optimize and rationalize cloud resources to match business needs."

Methodology: The 2023 State of CloudOps report, sponsored by Spot by NetApp and conducted by Dimensional Research, examines the current state of CloudOps for large enterprise teams, primarily focusing on operational activities, staffing and expertise, automation, and FinOps. This report is based on an online survey of 310 US-based IT decision makers in operations or applications roles who are responsible for public cloud infrastructure investments at companies with 500 or more employees.

Hot Topics

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In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...

Many organizations assumed their infrastructure strategy was settled. It had been implemented, optimized and built into long-term plans. Recent changes in technology and vendor consolidation are forcing a second look. Cloud outages and licensing changes have exposed how much dependency exists on a small number of platforms. As a result, organizations are reevaluating whether those decisions still hold up under current conditions ...

Edge AI is strategically embedded in core IT and infrastructure spending across industries, according to the 2026 Edge AI Survey from ZEDEDA. The research shows that 83% of C-suite and IT executive respondents say edge AI is important to their core business strategy ...

As AI adoption accelerates, operational complexity — not model intelligence — is becoming the primary barrier to reliable AI at scale, according to the State of AI Engineering 2026 from Datadog ... The report highlights a compounding complexity challenge as AI systems scale ... Around 5% of AI model requests fail in production, with nearly 60% of those failures caused by capacity limits ...

For years, production operations teams have treated alert fatigue as a quality-of-life problem: something that makes on-call rotations miserable but isn't considered a direct contributor to outages. That framing doesn't capture how these systems fail, and we now have data to show why. More importantly, it's now clear alert fatigue is a symptom of a deeper issue: production systems have outgrown the current operational approaches ...

I was on a customer call last fall when an enterprise architect said something I haven't been able to shake. Her team had just spent four months trying to swap one AI vendor for another. The original plan said three weeks. "We didn't switch vendors," she told me. "We rebuilt half our integrations and discovered what we'd actually been depending on." Most enterprise leaders don't expect that to be the experience ...

Ask any senior SRE or platform engineer what keeps them up at night, and the answer probably isn't the monitoring tool — it's the data feeding it. The proliferation of APM, observability, and AIOps platforms has created a telemetry sprawl problem that most teams manage reactively rather than architect proactively. Metrics are going to one platform. Traces routed somewhere else. Logs duplicated across multiple backends because nobody wants to be caught without them when something breaks. Every redundant stream costs money ...

80% of respondents agree that the IT role is shifting from operators to orchestrators, according to the 2026 IT Trends Report: The Human Side of Autonomous IT from SolarWinds ...