Waste Not, Want Not - Raising VDI Performance at the Endpoint

Jeff Kalberg

A recent story in APMdigest revealed the amount of operational waste enterprises are experiencing as IT devotes significantly more time to performance issues related to digital transformation initiatives. The research study detailed in the story finds that IT professionals are losing over 2 hours every business day, or 522 hours per year. Study respondents noted a more complex technology environment was a leading culprit in these performance issues.

Complex technology isn't going away. In fact, more than likely, digital transformation will continue to add technical complexity. One area that enables enterprises to reduce complexity and streamline operations is their virtual desktop infrastructure (VDI). Virtualization is a linchpin of digital transformation and effectively optimizing an enterprise's VDI is essential to moving forward with digital technologies.

Delivering the best possible VDI performance means taking a fresh look at what "desktop" means today. The endpoint, or desktop, now can be a physical thin client, a software-defined thin client, a traditional laptop, a phone or tablet.

To reduce operational waste and achieve better performance across the desktop environment, consider these five actions:

1. Accommodating Self-Serve Access

Employees should be able to access certain applications without having to contact an IT help desk. Enabling "self-serve" application access, as appropriate, allows employees to access their personal desktop workspaces, and needed applications, without using valuable IT time.

However, there is a flip side to this: IT needs to control how far employees can take self-service. If employees are spending too much time onboarding more advanced applications, and less time being work-productive, then those applications may need to be controlled by IT.

2. Paying Attention to the Edge

Using centralized management software, IT can control and manage edge devices' use of applications residing in the data center.

For example, software managing thin clients can retrieve a user profile and populate the endpoint with applications that a user needs to be productive. This centralized approach can result in the economies of a single IT person managing as many as 30,000 endpoints – a great reduction in IT time and resources.

3. Thinking Software, not Hardware

Enterprises are moving away from endpoint hardware investments to software that supports the pace of digital transformation. Improving endpoint performance means being able to quickly onboard new employees, deliver custom configurations to a remote workforce using a variety of devices, and to quickly populate new applications for ready use. Endpoint software such as thin client firmware is a means of delivering profiles and applications via a single pane of glass, regardless of device.

4. Understanding User Expectations

Your average worker today wants to use many devices, with the expectation the device will deliver what they need to do their job. The "desktop" of today can range from software-driven thin clients to USB devices. Endpoint management must be able to manage all these devices, control application access and mitigate security risk. It is challenging since, for example, there are many versions of Android and iOS in use, with the threat that users are loading up applications that can pose risk to the network.

USB devices pose one solution, freeing the user from physical boundaries, yet delivering the desired level of endpoint security. A new employee, for example, can plug the device into their personal laptop, and securely receive the configuration and applications they need, without IT ever having to touch the device.

Enterprises are searching for these types of solutions that deliver an optimal user experience without adding to operational complexity.

5. Looking at the Bigger Picture

Getting ahead of digital transformation technology needs, and advancements, is critical to winning the digital game. The alternative is never really catching up with technology and being overwhelmed by the complex IT environments that are becoming standard today.

In the study of operational waste, IT professionals said, if they could reclaim those two hours a day, they would spend more time researching and deploying new systems/technologies.

Staying up to speed on virtualization technology is essential to digital transformation succeeding. Companiesmare innovating technology that plays right into the enablement of high VDI performance. Remote display technology that accommodates workers using graphics intensive applications is an example of delivering innovation that users expect. Freeing up IT time to continue to integrate these enhancements in the user experience has to be part of a thorough digital transformation.

Conclusion: Move Digital Transformation Forward with Optimized VDI

Enterprises are grappling with the challenges of digital transformation, from figuring out cloud deployment, data storage, and BYOD security threats to how to deliver an endpoint experience that optimizes performance.

These five actions will help IT deliver VDI performance that supports digital transformation initiatives. Improvements such as enabling workers to be more self-sufficient, and streamlining endpoint management will reduce operational waste, reduce both operational and capital expenditures, and maps to the market trend toward centralized endpoint management software that can accommodate a variety of devices.

Freeing up IT time will allow IT to better plan for more integration of digital technologies which in turn, increases the enterprise's competitive strength. After all, this is the purpose of digital transformation!

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Waste Not, Want Not - Raising VDI Performance at the Endpoint

Jeff Kalberg

A recent story in APMdigest revealed the amount of operational waste enterprises are experiencing as IT devotes significantly more time to performance issues related to digital transformation initiatives. The research study detailed in the story finds that IT professionals are losing over 2 hours every business day, or 522 hours per year. Study respondents noted a more complex technology environment was a leading culprit in these performance issues.

Complex technology isn't going away. In fact, more than likely, digital transformation will continue to add technical complexity. One area that enables enterprises to reduce complexity and streamline operations is their virtual desktop infrastructure (VDI). Virtualization is a linchpin of digital transformation and effectively optimizing an enterprise's VDI is essential to moving forward with digital technologies.

Delivering the best possible VDI performance means taking a fresh look at what "desktop" means today. The endpoint, or desktop, now can be a physical thin client, a software-defined thin client, a traditional laptop, a phone or tablet.

To reduce operational waste and achieve better performance across the desktop environment, consider these five actions:

1. Accommodating Self-Serve Access

Employees should be able to access certain applications without having to contact an IT help desk. Enabling "self-serve" application access, as appropriate, allows employees to access their personal desktop workspaces, and needed applications, without using valuable IT time.

However, there is a flip side to this: IT needs to control how far employees can take self-service. If employees are spending too much time onboarding more advanced applications, and less time being work-productive, then those applications may need to be controlled by IT.

2. Paying Attention to the Edge

Using centralized management software, IT can control and manage edge devices' use of applications residing in the data center.

For example, software managing thin clients can retrieve a user profile and populate the endpoint with applications that a user needs to be productive. This centralized approach can result in the economies of a single IT person managing as many as 30,000 endpoints – a great reduction in IT time and resources.

3. Thinking Software, not Hardware

Enterprises are moving away from endpoint hardware investments to software that supports the pace of digital transformation. Improving endpoint performance means being able to quickly onboard new employees, deliver custom configurations to a remote workforce using a variety of devices, and to quickly populate new applications for ready use. Endpoint software such as thin client firmware is a means of delivering profiles and applications via a single pane of glass, regardless of device.

4. Understanding User Expectations

Your average worker today wants to use many devices, with the expectation the device will deliver what they need to do their job. The "desktop" of today can range from software-driven thin clients to USB devices. Endpoint management must be able to manage all these devices, control application access and mitigate security risk. It is challenging since, for example, there are many versions of Android and iOS in use, with the threat that users are loading up applications that can pose risk to the network.

USB devices pose one solution, freeing the user from physical boundaries, yet delivering the desired level of endpoint security. A new employee, for example, can plug the device into their personal laptop, and securely receive the configuration and applications they need, without IT ever having to touch the device.

Enterprises are searching for these types of solutions that deliver an optimal user experience without adding to operational complexity.

5. Looking at the Bigger Picture

Getting ahead of digital transformation technology needs, and advancements, is critical to winning the digital game. The alternative is never really catching up with technology and being overwhelmed by the complex IT environments that are becoming standard today.

In the study of operational waste, IT professionals said, if they could reclaim those two hours a day, they would spend more time researching and deploying new systems/technologies.

Staying up to speed on virtualization technology is essential to digital transformation succeeding. Companiesmare innovating technology that plays right into the enablement of high VDI performance. Remote display technology that accommodates workers using graphics intensive applications is an example of delivering innovation that users expect. Freeing up IT time to continue to integrate these enhancements in the user experience has to be part of a thorough digital transformation.

Conclusion: Move Digital Transformation Forward with Optimized VDI

Enterprises are grappling with the challenges of digital transformation, from figuring out cloud deployment, data storage, and BYOD security threats to how to deliver an endpoint experience that optimizes performance.

These five actions will help IT deliver VDI performance that supports digital transformation initiatives. Improvements such as enabling workers to be more self-sufficient, and streamlining endpoint management will reduce operational waste, reduce both operational and capital expenditures, and maps to the market trend toward centralized endpoint management software that can accommodate a variety of devices.

Freeing up IT time will allow IT to better plan for more integration of digital technologies which in turn, increases the enterprise's competitive strength. After all, this is the purpose of digital transformation!

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How AI Agents Are Reshaping DataOps for the Always-On Enterprise

Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

AI Deepfakes: Rethinking Trust in the Workplace

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

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Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

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Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

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In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

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