Organizations are encountering user, revenue or customer-impacting digital performance problems once every five days, according a new study by Dynatrace.
Furthermore, the study entitled Global Digital Performance and Transformation Audit reveals that individuals across business and IT functions are losing a quarter of their working lives battling to address these problems.
The study found that 75 percent of respondents had low levels of confidence in their ability to resolve digital performance problems. Equally concerning is that 48 percent of these respondents stated digital performance challenges were directly hindering the success of digital transformation strategies in their organizations. When asked what was causing these performance challenges, respondents most frequently pointed to the increasing complexity of their technology environments.
A business' reliance on technology to remain competitive and succeed in a modern world has accelerated more in the last 3 years than during the last 30. While today's technology is extremely powerful, the result is a hyperscale, hypercomplex corporate IT environment, which can create a very real barrier to succeeding at digital performance. If you don't master this complexity challenge, at the end of the day your customers, employees and bottom line will suffer.
The research also uncovered that a combination of the above issues is directly contributing to individuals across multiple business functions wasting hundreds of hours each year dealing with digital performance issues that impact customers and revenue.
Average time each business and IT professional loses battling digital performance problems:
■ IT operations professionals lose 522 hours per year or over 2 hours every business day.
■ Software developers lose 548 hours per year or over 2 hours every business day.
■ E-commerce professionals lose 652 hours per year or over 2.5 hours every business day.
■ Marketing professionals lose 470 hours per year or nearly 2 hours every business day.
■ Customer service professionals lose 496 hours per year or 2 hours every business day.
If they could reclaim this time business and IT professionals' productivity would improve:
■ 32 percent of IT operations professionals would spend more time researching and deploying new systems/technologies.
■ 36 percent of app and web developers would spend more time on research, development and deploying new technologies.
■ 36 percent of e-Commerce specialists would focus on optimizing revenue and engagement.
■ 31 percent of digital marketing and communications professionals would spend more time on strategy and planning.
■ 30 percent of customer experience and support professionals would spend more time engaging with customers and building advocacy programs.
To differentiate and stay ahead of changing consumer expectations, businesses must make sure they're able to instantly pinpoint problems in the IT environment that are impacting digital performance. The key is to identify degradations that affect users immediately, pinpoint root cause precisely and fix before users are affected.
Given the hyper-complexity of today's application environments and the tech stacks they run on, an all-in-one monitoring approach powered by artificial intelligence has emerged as a new requirement. It's no longer humanly possible to drill into multiple dashboards, research a variety of alerts and search through thousands of log files to discover root cause in the few minutes you have between initial degradation and severe user impact.
Methodology: Research Now conducted the survey on behalf of Dynatrace. Survey respondents were 1,239 IT and business professionals from enterprises in the USA, UK, France, Germany and Australia.
The cloud has recently proven to be a vital tool for many organizations to deal with the COVID-19 pandemic by enabling employees to work from home. To me, COVID-19 has clearly shown that work doesn't need to happen at the office. It has strengthened our belief that working from home is going to be the norm for many. The move to the cloud introduces many technical challenges ...
Legacy tools traditionally utilized by IT organizations for alerting and on-premises performance monitoring are inadequate in this age of WFH and multi-cloud integration. A true Digital Experience Monitoring (DEM) strategy ensures that optimizing the end-user experience for these tools is critical for better performance and higher productivity ...
More than 80% of organizations have experienced a significant increase in pressure on digital services since the start of the COVID-19 pandemic, according to a new study conducted by PagerDuty ...
In Episode 9, Sean McDermott, President, CEO and Founder of Windward Consulting Group, joins the AI+ITOPS Podcast to discuss how the pandemic has impacted IT and is driving the need for AIOps ...
Michael Olson on the AI+ITOPS Podcast: "I really see AIOps as being a core requirement for observability because it ... applies intelligence to your telemetry data and your incident data ... to potentially predict problems before they happen."
Enterprise ITOM and ITSM teams have been welcoming of AIOps, believing that it has the potential to deliver great value to them as their IT environments become more distributed, hybrid and complex. Not so with DevOps teams. It's safe to say they've kept AIOps at arm's length, because they don't think it's relevant nor useful for what they do. Instead, to manage the software code they develop and deploy, they've focused on observability ...
The post-pandemic environment has resulted in a major shift on where SREs will be located, with nearly 50% of SREs believing they will be working remotely post COVID-19, as compared to only 19% prior to the pandemic, according to the 2020 SRE Survey Report from Catchpoint and the DevOps Institute ...
All application traffic travels across the network. While application performance management tools can offer insight into how critical applications are functioning, they do not provide visibility into the broader network environment. In order to optimize application performance, you need a few key capabilities. Let's explore three steps that can help NetOps teams better support the critical applications upon which your business depends ...
In Episode 8, Michael Olson, Director of Product Marketing at New Relic, joins the AI+ITOPS Podcast to discuss how AIOps provides real benefits to IT teams ...
Will Cappelli on the AI+ITOPS Podcast: "I'll predict that in 5 years time, APM as we know it will have been completely mutated into an observability plus dynamic analytics capability."