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Companies Experiencing Performance Problems Every 5 Days

IT Complexity and Performance Challenges are Killing Digital Transformation Initiatives
John Van Siclen

Organizations are encountering user, revenue or customer-impacting digital performance problems once every five days, according a new study by Dynatrace.

Furthermore, the study entitled Global Digital Performance and Transformation Audit reveals that individuals across business and IT functions are losing a quarter of their working lives battling to address these problems.

The study found that 75 percent of respondents had low levels of confidence in their ability to resolve digital performance problems. Equally concerning is that 48 percent of these respondents stated digital performance challenges were directly hindering the success of digital transformation strategies in their organizations. When asked what was causing these performance challenges, respondents most frequently pointed to the increasing complexity of their technology environments.

A business' reliance on technology to remain competitive and succeed in a modern world has accelerated more in the last 3 years than during the last 30. While today's technology is extremely powerful, the result is a hyperscale, hypercomplex corporate IT environment, which can create a very real barrier to succeeding at digital performance. If you don't master this complexity challenge, at the end of the day your customers, employees and bottom line will suffer.

The research also uncovered that a combination of the above issues is directly contributing to individuals across multiple business functions wasting hundreds of hours each year dealing with digital performance issues that impact customers and revenue.

Average time each business and IT professional loses battling digital performance problems:

■ IT operations professionals lose 522 hours per year or over 2 hours every business day.

■ Software developers lose 548 hours per year or over 2 hours every business day.

■ E-commerce professionals lose 652 hours per year or over 2.5 hours every business day.

■ Marketing professionals lose 470 hours per year or nearly 2 hours every business day.
.
■ Customer service professionals lose 496 hours per year or 2 hours every business day.

If they could reclaim this time business and IT professionals' productivity would improve:

■ 32 percent of IT operations professionals would spend more time researching and deploying new systems/technologies.

■ 36 percent of app and web developers would spend more time on research, development and deploying new technologies.

■ 36 percent of e-Commerce specialists would focus on optimizing revenue and engagement.

■ 31 percent of digital marketing and communications professionals would spend more time on strategy and planning.

■ 30 percent of customer experience and support professionals would spend more time engaging with customers and building advocacy programs.

To differentiate and stay ahead of changing consumer expectations, businesses must make sure they're able to instantly pinpoint problems in the IT environment that are impacting digital performance. The key is to identify degradations that affect users immediately, pinpoint root cause precisely and fix before users are affected.

Given the hyper-complexity of today's application environments and the tech stacks they run on, an all-in-one monitoring approach powered by artificial intelligence has emerged as a new requirement. It's no longer humanly possible to drill into multiple dashboards, research a variety of alerts and search through thousands of log files to discover root cause in the few minutes you have between initial degradation and severe user impact.

Methodology: Research Now conducted the survey on behalf of Dynatrace. Survey respondents were 1,239 IT and business professionals from enterprises in the USA, UK, France, Germany and Australia.

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Companies Experiencing Performance Problems Every 5 Days

IT Complexity and Performance Challenges are Killing Digital Transformation Initiatives
John Van Siclen

Organizations are encountering user, revenue or customer-impacting digital performance problems once every five days, according a new study by Dynatrace.

Furthermore, the study entitled Global Digital Performance and Transformation Audit reveals that individuals across business and IT functions are losing a quarter of their working lives battling to address these problems.

The study found that 75 percent of respondents had low levels of confidence in their ability to resolve digital performance problems. Equally concerning is that 48 percent of these respondents stated digital performance challenges were directly hindering the success of digital transformation strategies in their organizations. When asked what was causing these performance challenges, respondents most frequently pointed to the increasing complexity of their technology environments.

A business' reliance on technology to remain competitive and succeed in a modern world has accelerated more in the last 3 years than during the last 30. While today's technology is extremely powerful, the result is a hyperscale, hypercomplex corporate IT environment, which can create a very real barrier to succeeding at digital performance. If you don't master this complexity challenge, at the end of the day your customers, employees and bottom line will suffer.

The research also uncovered that a combination of the above issues is directly contributing to individuals across multiple business functions wasting hundreds of hours each year dealing with digital performance issues that impact customers and revenue.

Average time each business and IT professional loses battling digital performance problems:

■ IT operations professionals lose 522 hours per year or over 2 hours every business day.

■ Software developers lose 548 hours per year or over 2 hours every business day.

■ E-commerce professionals lose 652 hours per year or over 2.5 hours every business day.

■ Marketing professionals lose 470 hours per year or nearly 2 hours every business day.
.
■ Customer service professionals lose 496 hours per year or 2 hours every business day.

If they could reclaim this time business and IT professionals' productivity would improve:

■ 32 percent of IT operations professionals would spend more time researching and deploying new systems/technologies.

■ 36 percent of app and web developers would spend more time on research, development and deploying new technologies.

■ 36 percent of e-Commerce specialists would focus on optimizing revenue and engagement.

■ 31 percent of digital marketing and communications professionals would spend more time on strategy and planning.

■ 30 percent of customer experience and support professionals would spend more time engaging with customers and building advocacy programs.

To differentiate and stay ahead of changing consumer expectations, businesses must make sure they're able to instantly pinpoint problems in the IT environment that are impacting digital performance. The key is to identify degradations that affect users immediately, pinpoint root cause precisely and fix before users are affected.

Given the hyper-complexity of today's application environments and the tech stacks they run on, an all-in-one monitoring approach powered by artificial intelligence has emerged as a new requirement. It's no longer humanly possible to drill into multiple dashboards, research a variety of alerts and search through thousands of log files to discover root cause in the few minutes you have between initial degradation and severe user impact.

Methodology: Research Now conducted the survey on behalf of Dynatrace. Survey respondents were 1,239 IT and business professionals from enterprises in the USA, UK, France, Germany and Australia.

The Latest

Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...