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20 Top Factors That Impact Website Response Time - Part 4

APMdigest asked industry experts – from analysts and consultants to the top vendors – to outline the most important factors that impact website response time. The last installment of the list, featuring factors 16–20, presents various factors you may not have considered.

Start with Part 1 of "20 Top Factors That Impact Website Response Time"

Start with Part 2 of "20 Top Factors That Impact Website Response Time"

Start with Part 3 of "20 Top Factors That Impact Website Response Time"

16. IT INFRASTRUCTURE CHANGES

As new servers are powered on, database configurations changed, shared storage reconfigured, VMs reallocated, along with a whole host of other everyday infrastructure changes, little does the IT admin know how the upstream effects of these changes may be impacting web response times and the company’s bottom line. Consider this example: A storage (disk) change is made. The change slows a group of VMs. One of those VMs supports a database and therefore slows its queries. Let’s say those queries support the e-commerce application servers. As a result 60% of the users of this application experience slower responses. Or let’s say an overzealous VM admin observes that certain hosts are underutilized and adds an additional application to the underutilized servers. Now when an unexpected spike in user load occurs there will be insufficient compute resources to cover for it. Within each of those technologies, and the transitions between them, lies the potential for problems in end user transactions.
Steve Rosenberg
VP & GM, Dell Performance Monitoring

17. ALTERED CODE

One of the top factors impacting website response time is altered code, which doesn't trigger traditional monitoring alarms, as those are usually based on existing or known thresholds.
Mike Paqquette
VP of Security Products, Prelert

18. DISTRIBUTED DENIAL OF SERVICE ATTACKS (DDoS)

Quocirca researched the concerns Europe organizations have about the security and performance of their online domains and the action taken to mitigate these in 2014. The survey found, that by a small margin the biggest overall concern was denial of services attacks, which have now become so wide spread that they can effect just about any online resource. This is backed by other non-Quocirca surveys that show the number and scale of attacks has continually increased in the last few years. However, whilst it is the biggest attacks that hit the headlines, it is huge number of smaller, largely unreported attacks, that should be of most concern. These are launched as diversionary measures to mask other more targeted attacks or even as demos. DDoS was followed by user end point issues, poor network performance poor website server performance and DNS performance in that order.
Bob Tarzey
Analyst and Director, Quocirca

Download the free report from Quocirca.

19. INFORMATION ARCHITECTURE

The top factor that impacts website response time is the user’s experience. And that is dependent on information architecture. Just responding fast to an http request is insufficient as that would be a technical answer to a business problem. The website exists, presumably to provide information and to answer a user’s question or questions without human intervention; thus, providing information availability 24x7. Is the information on the website structured appropriately so that the user finds the information appropriate to their need instead of waiting and then getting unhelpful information? Information architecture structures the information available for each role and may be grouped by industry. In addition good information architecture structures information in the best form to answer a questions or better yet, solve a problem. Putting the right information in front of the user without excessive navigation and false starts is the best way to improve response. The information provided should build in complexity as the user’s engagement continues. We should be timing how long it takes to get helpful information to the user and not just how long a request/response took.
Charley Rich
VP Product Management and Marketing, Nastel Technologies

20. THE IT TEAM

One factor that is often overlooked is finger pointing. Website response time can be impacted by a number of different factors, which can cause internal finger pointing as folks try to pinpoint the problem. Could be that the client’s network is slow; maybe there’s an issue with the WAN link out to the ISP; perhaps the firewall is slowing or denying traffic – you get the picture. Without an overarching performance monitoring platform to keep an eye on all of these disparate areas, that internal struggle can slow things down considerably.
Brian Promes
Director of Product Marketing, SevOne

In today's software-defined economy where every business runs on apps, the top factor that impacts performance and response time is inattention to early warning signs like increased load time for key pages, long-running database queries, or unresolved user complaints. Often, apps provide clear indications via monitoring alerts when any of these occurs but restoring and maintaining performance first requires a culture of service quality that associates uptime with customer value. Tools and metrics are useful but only if people and process are aligned to deliver exceptional user experiences. A lack of service culture often leads to early warning signs being ignored. One way to ensure that app teams value site performance is to make it easier for them to focus on solving problems that most directly impact customer experience. Too many irrelevant alerts means valuable resources spend time figuring out what problem to solve or solving the wrong problem - either of which are inefficient and demotivating.
Dan Turchin
VP Product, Big Panda

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20 Top Factors That Impact Website Response Time - Part 4

APMdigest asked industry experts – from analysts and consultants to the top vendors – to outline the most important factors that impact website response time. The last installment of the list, featuring factors 16–20, presents various factors you may not have considered.

Start with Part 1 of "20 Top Factors That Impact Website Response Time"

Start with Part 2 of "20 Top Factors That Impact Website Response Time"

Start with Part 3 of "20 Top Factors That Impact Website Response Time"

16. IT INFRASTRUCTURE CHANGES

As new servers are powered on, database configurations changed, shared storage reconfigured, VMs reallocated, along with a whole host of other everyday infrastructure changes, little does the IT admin know how the upstream effects of these changes may be impacting web response times and the company’s bottom line. Consider this example: A storage (disk) change is made. The change slows a group of VMs. One of those VMs supports a database and therefore slows its queries. Let’s say those queries support the e-commerce application servers. As a result 60% of the users of this application experience slower responses. Or let’s say an overzealous VM admin observes that certain hosts are underutilized and adds an additional application to the underutilized servers. Now when an unexpected spike in user load occurs there will be insufficient compute resources to cover for it. Within each of those technologies, and the transitions between them, lies the potential for problems in end user transactions.
Steve Rosenberg
VP & GM, Dell Performance Monitoring

17. ALTERED CODE

One of the top factors impacting website response time is altered code, which doesn't trigger traditional monitoring alarms, as those are usually based on existing or known thresholds.
Mike Paqquette
VP of Security Products, Prelert

18. DISTRIBUTED DENIAL OF SERVICE ATTACKS (DDoS)

Quocirca researched the concerns Europe organizations have about the security and performance of their online domains and the action taken to mitigate these in 2014. The survey found, that by a small margin the biggest overall concern was denial of services attacks, which have now become so wide spread that they can effect just about any online resource. This is backed by other non-Quocirca surveys that show the number and scale of attacks has continually increased in the last few years. However, whilst it is the biggest attacks that hit the headlines, it is huge number of smaller, largely unreported attacks, that should be of most concern. These are launched as diversionary measures to mask other more targeted attacks or even as demos. DDoS was followed by user end point issues, poor network performance poor website server performance and DNS performance in that order.
Bob Tarzey
Analyst and Director, Quocirca

Download the free report from Quocirca.

19. INFORMATION ARCHITECTURE

The top factor that impacts website response time is the user’s experience. And that is dependent on information architecture. Just responding fast to an http request is insufficient as that would be a technical answer to a business problem. The website exists, presumably to provide information and to answer a user’s question or questions without human intervention; thus, providing information availability 24x7. Is the information on the website structured appropriately so that the user finds the information appropriate to their need instead of waiting and then getting unhelpful information? Information architecture structures the information available for each role and may be grouped by industry. In addition good information architecture structures information in the best form to answer a questions or better yet, solve a problem. Putting the right information in front of the user without excessive navigation and false starts is the best way to improve response. The information provided should build in complexity as the user’s engagement continues. We should be timing how long it takes to get helpful information to the user and not just how long a request/response took.
Charley Rich
VP Product Management and Marketing, Nastel Technologies

20. THE IT TEAM

One factor that is often overlooked is finger pointing. Website response time can be impacted by a number of different factors, which can cause internal finger pointing as folks try to pinpoint the problem. Could be that the client’s network is slow; maybe there’s an issue with the WAN link out to the ISP; perhaps the firewall is slowing or denying traffic – you get the picture. Without an overarching performance monitoring platform to keep an eye on all of these disparate areas, that internal struggle can slow things down considerably.
Brian Promes
Director of Product Marketing, SevOne

In today's software-defined economy where every business runs on apps, the top factor that impacts performance and response time is inattention to early warning signs like increased load time for key pages, long-running database queries, or unresolved user complaints. Often, apps provide clear indications via monitoring alerts when any of these occurs but restoring and maintaining performance first requires a culture of service quality that associates uptime with customer value. Tools and metrics are useful but only if people and process are aligned to deliver exceptional user experiences. A lack of service culture often leads to early warning signs being ignored. One way to ensure that app teams value site performance is to make it easier for them to focus on solving problems that most directly impact customer experience. Too many irrelevant alerts means valuable resources spend time figuring out what problem to solve or solving the wrong problem - either of which are inefficient and demotivating.
Dan Turchin
VP Product, Big Panda

The Latest

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 2 covers the challenges presented by AI, as well as solutions to those problems ...

In the final part of APMdigest's 2025 Predictions Series, industry experts offer predictions on how AI will evolve and impact technology and business in 2025 ...

E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

Image
Broadcom

The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

Image
Catchpoint

The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

Image
Datastrike

Gartner revealed its top strategic predictions for 2025 and beyond. Gartner's top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact ...

The adoption of artificial intelligence (AI) is accelerating across the telecoms industry, with 88% of fixed broadband service providers now investigating or trialing AI automation to enhance their fixed broadband services, according to new research from Incognito Software Systems and Omdia ...

 

AWS is a cloud-based computing platform known for its reliability, scalability, and flexibility. However, as helpful as its comprehensive infrastructure is, disparate elements and numerous siloed components make it difficult for admins to visualize the cloud performance in detail. It requires meticulous monitoring techniques and deep visibility to understand cloud performance and analyze operational efficiency in detail to ensure seamless cloud operations ...

Imagine a future where software, once a complex obstacle, becomes a natural extension of daily workflow — an intuitive, seamless experience that maximizes productivity and efficiency. This future is no longer a distant vision but a reality being crafted by the transformative power of Artificial Intelligence ...