
xMatters has successfully completed its System and Organization Controls (SOC 2) Type II examination, an industry requirement for technology vendors that demonstrates a high level of governance and security.
xMatters was evaluated on controls and effectiveness over a period of six months. xMatters’ service commitments and system requirements were evaluated based on the trust services criteria relevant to security and availability with no exceptions noted.
Enterprises turn to xMatters for an adaptive approach to incident management that reduces friction in the continuous software development cycle. xMatters delivers digital service resilience through automation, collaboration and by using data to inform and evolve incident management processes to deliver the most reliable customer experiences.
xMatters protects personal and company data by ensuring secure and reliable collaboration within its SaaS platform. The company complies with strict privacy regulations and enterprise standards and has an Assurance Program in place. xMatters is also audited against a detailed set of standards set by the American Institute of CPAs (AICPA). Its security practices and controls are aligned with the highest internationally recognized standards, such as International Organization for Standardization (ISO) 27001, ISO 27017, ISO 27018, and now SOC 2 and SOC 3, a publicly available summary of the SOC 2 report.
“Thousands of our users around the world log large amounts of data in our systems every day and entrust their information to our data protection structure,” said Kendra Niedziejko, Data Protection Officer and CFO at xMatters. “This SOC 2 Type II report not only provides our customers with the ultimate confidence that their data will be safe and secure, but it also helps streamline the procurement process. Building on our commitment to support secure data processes, we strive to exceed the highest standards for privacy and security so we can provide an exceptional and safe SaaS experience.”
The company continues to invest in the security of its services to not only meet, but exceed, industry standards and customer expectations. Completion of the SOC 2 examination builds on a number of security and compliance-related certifications by xMatters this past year:
- ISO 27001: 2013 Information Security Management System (ISMS): Sets compulsory controls in different risk management areas, such as data security, vulnerability management, access control and business continuity. xMatters achieved the milestone with zero nonconformities.
- ISO 27017: 2015 ISMS Cloud Security: Primarily concerned with the relationship between SaaS providers and their customers by implementing additional key security controls.
-ISO 27018: 2019 Management System for protection of personally identifiable information (PII) in public clouds acting as PII processors.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...