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2 Out of 3 IT Pros Put Systems at Risk of Downtime

Pete Goldin
Editor and Publisher
APMdigest

Almost three-fourths (70%) of companies forget about documenting changes, up from 57% last year, according to Netwrix Corporation's 2015 State of IT Changes Survey, covering 700 IT professionals across over 40 industries.

In addition, the number of large enterprises that make undocumented changes has increased by 20% to 66%.

Undocumented changes pose a hidden threat to business continuity and the integrity of sensitive data. The survey shows that 67% of companies suffer from service downtime due to unauthorized or incorrect changes to system configurations, while the worst offenders are again enterprises in 73% of cases.

The report states: "Incorrect or unauthorized changes to system configurations can impact sustainability of business processes and cause IT services to stop. The majority of IT pros admit that they still are not able to control sustainable performance of their IT systems and continue to make changes that were a root cause of system downtime; the share has even increased throughout the year."

Despite the fact that companies still have shortcomings in their change management policies, the overall results of 2015 show a positive trend. More organizations have changed their approach to changes and have made some effort to establish auditing processes to achieve visibility into their IT infrastructures.

Key survey findings:

■ 80% of organizations surveyed continue to claim they document changes; however, the number of companies that make undocumented changes has grown throughout the year and reached 70%. The frequency of those changes has also increased.

■ 58% of small companies surveyed have started to track changes despite the lack of change management controls, against 30% last year.

■ Change auditing technology continues to capture the market, as 52% of organizations surveyed have established change auditing controls, compared to 38% last year. Today, 75% of enterprises surveyed (52% in 2014) have established change auditing processes to monitor their IT infrastructures.

■ Organizations opt for several methods of change auditing at once. 60% of SMBs surveyed traditionally choose manual monitoring of native logs, whereas 65% of enterprises deploy automated auditing solutions.


Pete Goldin is Editor and Publisher of APMdigest

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2 Out of 3 IT Pros Put Systems at Risk of Downtime

Pete Goldin
Editor and Publisher
APMdigest

Almost three-fourths (70%) of companies forget about documenting changes, up from 57% last year, according to Netwrix Corporation's 2015 State of IT Changes Survey, covering 700 IT professionals across over 40 industries.

In addition, the number of large enterprises that make undocumented changes has increased by 20% to 66%.

Undocumented changes pose a hidden threat to business continuity and the integrity of sensitive data. The survey shows that 67% of companies suffer from service downtime due to unauthorized or incorrect changes to system configurations, while the worst offenders are again enterprises in 73% of cases.

The report states: "Incorrect or unauthorized changes to system configurations can impact sustainability of business processes and cause IT services to stop. The majority of IT pros admit that they still are not able to control sustainable performance of their IT systems and continue to make changes that were a root cause of system downtime; the share has even increased throughout the year."

Despite the fact that companies still have shortcomings in their change management policies, the overall results of 2015 show a positive trend. More organizations have changed their approach to changes and have made some effort to establish auditing processes to achieve visibility into their IT infrastructures.

Key survey findings:

■ 80% of organizations surveyed continue to claim they document changes; however, the number of companies that make undocumented changes has grown throughout the year and reached 70%. The frequency of those changes has also increased.

■ 58% of small companies surveyed have started to track changes despite the lack of change management controls, against 30% last year.

■ Change auditing technology continues to capture the market, as 52% of organizations surveyed have established change auditing controls, compared to 38% last year. Today, 75% of enterprises surveyed (52% in 2014) have established change auditing processes to monitor their IT infrastructures.

■ Organizations opt for several methods of change auditing at once. 60% of SMBs surveyed traditionally choose manual monitoring of native logs, whereas 65% of enterprises deploy automated auditing solutions.


Pete Goldin is Editor and Publisher of APMdigest

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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