Innovator, Firefighter, or Ghost? Cisco Survey Explores IT's Impact on Business
May 14, 2013
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While the majority (63 percent) of IT professionals are confident in their ability to respond to the needs of the business, almost a third (27 percent) still equated the visibility of their IT department into their company's business initiatives to a foggy day in London, according to the 2013 Cisco Global IT Impact Survey.

2013 Cisco Global IT Impact Survey Infographic

The top research findings reveal:

· Applications and user expectations are becoming more complex: almost three-fourths of IT participants (71 percent) reported that IT is deploying more applications today than one year ago.

· IT and the network are increasingly recognized as enabling the business: a higher percentage (78 percent) stated the network is more critical for delivering applications than it was at this time last year.

· IT-business alignment is improving, but IT is not always involved when the decisions are made: nearly nine out of 10 (89 percent) IT leaders collaborate with line of business leaders at least on a monthly basis, indicating a mutual business understanding of the critical and growing role of the network for application delivery. However, more than one-third (38 percent) of IT professionals surveyed said they are brought into the planning and deployment process late.

Among other findings, the Cisco Global IT Impact Survey also provided insight into IT sentiment toward emerging trends such as Software Defined Networking (SDN) and the Internet of Things. Results showed that one-third (34 percent) say they've seen an actual SDN deployment as often as they've seen Bigfoot, Elvis, or the Loch Ness Monster, while less than half (42 percent) claim to be vaguely familiar with the Internet of Things.

Additional findings:

Increasing Alignment between IT and Business Leaders, But More Work Is Needed

- When asked to compare the visibility of IT within their organization, 36 percent said "innovator" was the best description of how business leaders viewed their role. Additionally, 34 percent claimed "orchestrator" was the best fit, 15 percent chose "firefighter," 7 percent said "ghost," and 7 percent selected "fortune teller."

- Although survey data indicates the majority of IT leaders feel they are closely aligned with business practices, business applications are still being deployed without their knowledge. More than three-quarters (76 percent) of IT said business leaders and other non-IT teams roll out new applications without engaging IT either "all the time" or "sometimes."

- Furthermore, more than one-third (38 percent) of IT professionals surveyed claim they are brought into the planning and deployment process either "during the rollout process" or "the day before rollout." This data indicates that when businesses move ahead with new initiatives without first consulting IT, the network may be challenged with handling the new applications.

- IT leaders were asked to describe their attitudes toward asking business decision makers for budget toward network infrastructure upgrades. 18 percent said they would rather "break out of prison or train for a triathlon" than ask for additional budget.

- When asked how they know if they're doing a good job, one-quarter (26 percent) said "nobody calls us." Nearly another quarter (23 percent) chose "I sleep at home instead of the office."

Industry's New Business Opportunities Challenge Network Readiness

- Even with the business understanding of the growing role of the network for application delivery, 82 percent of respondents acknowledged that user experience with standard business applications is affected by network performance, even in basic applications such as Web, file services and email.

- When asked about the leading causes responsible for slowing down a new application rollout over the past year, most cited budget (34 percent), while 26 percent of respondents claimed data center infrastructure readiness, cloud readiness and network limitations such as bandwidth. One-quarter (25 percent) cited "general procrastination" as the leading cause.

- 71 percent are planning to deploy SDN solutions in the next 12 months. The main reasons? One-third (33 percent) cite cost savings, while another third (33 percent) said fast scalability of infrastructure.

- Almost three quarters (71 percent) report IT is deploying more applications than a year ago, but 41 percent claimed their networks were not ready to support "bring your own device" (BYOD) policies, while 38 percent said they were not ready to support cloud deployments.

- When asked to gauge their readiness for Internet of Things applications and deployments, nearly half (48 percent) believe it will open up new business opportunities.

- Survey participants ranked cloud readiness (29 percent) as the most important network initiative to their business in the upcoming year, followed by "converging IT technology and operations technology" (28 percent) and "data center consolidation/virtualization" (27 percent).

- When asked to rank the most difficult IT initiative over the past year, moving applications to the cloud (40 percent) ranked first, with data center virtualization ranking second (38 percent). This data aligns with the 2012 Cisco Global Cloud Networking Survey, which found that some IT professionals would rather get a root canal, dig a ditch, or do their own taxes than address network challenges associated with cloud deployments.

- Also consistent with the results of the 2012 Cisco Global Cloud Networking Survey was security being selected as the No. 1 roadblock to a successful implementation of cloud services or mobility, as 80 percent cited it as a challenge.


About the Survey

The Cisco Global IT Impact Survey, which included participation from more than 1,300 IT decision makers in 13 countries, was commissioned by Cisco and distributed by Insight Express to measure the impact of IT professionals on the decisions that shape their businesses, as well as measure the relevance of the network to the business.

Countries that participated in the survey included: Australia, Brazil, Canada, China, France, Germany, India, Japan, Mexico, Russia, Spain, the United Kingdom and the United States.

Related Links:

www.cisco.com/go/impactsurvey

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