Innovator, Firefighter, or Ghost? Cisco Survey Explores IT's Impact on Business
May 14, 2013
Share this

While the majority (63 percent) of IT professionals are confident in their ability to respond to the needs of the business, almost a third (27 percent) still equated the visibility of their IT department into their company's business initiatives to a foggy day in London, according to the 2013 Cisco Global IT Impact Survey.

2013 Cisco Global IT Impact Survey Infographic

The top research findings reveal:

· Applications and user expectations are becoming more complex: almost three-fourths of IT participants (71 percent) reported that IT is deploying more applications today than one year ago.

· IT and the network are increasingly recognized as enabling the business: a higher percentage (78 percent) stated the network is more critical for delivering applications than it was at this time last year.

· IT-business alignment is improving, but IT is not always involved when the decisions are made: nearly nine out of 10 (89 percent) IT leaders collaborate with line of business leaders at least on a monthly basis, indicating a mutual business understanding of the critical and growing role of the network for application delivery. However, more than one-third (38 percent) of IT professionals surveyed said they are brought into the planning and deployment process late.

Among other findings, the Cisco Global IT Impact Survey also provided insight into IT sentiment toward emerging trends such as Software Defined Networking (SDN) and the Internet of Things. Results showed that one-third (34 percent) say they've seen an actual SDN deployment as often as they've seen Bigfoot, Elvis, or the Loch Ness Monster, while less than half (42 percent) claim to be vaguely familiar with the Internet of Things.

Additional findings:

Increasing Alignment between IT and Business Leaders, But More Work Is Needed

- When asked to compare the visibility of IT within their organization, 36 percent said "innovator" was the best description of how business leaders viewed their role. Additionally, 34 percent claimed "orchestrator" was the best fit, 15 percent chose "firefighter," 7 percent said "ghost," and 7 percent selected "fortune teller."

- Although survey data indicates the majority of IT leaders feel they are closely aligned with business practices, business applications are still being deployed without their knowledge. More than three-quarters (76 percent) of IT said business leaders and other non-IT teams roll out new applications without engaging IT either "all the time" or "sometimes."

- Furthermore, more than one-third (38 percent) of IT professionals surveyed claim they are brought into the planning and deployment process either "during the rollout process" or "the day before rollout." This data indicates that when businesses move ahead with new initiatives without first consulting IT, the network may be challenged with handling the new applications.

- IT leaders were asked to describe their attitudes toward asking business decision makers for budget toward network infrastructure upgrades. 18 percent said they would rather "break out of prison or train for a triathlon" than ask for additional budget.

- When asked how they know if they're doing a good job, one-quarter (26 percent) said "nobody calls us." Nearly another quarter (23 percent) chose "I sleep at home instead of the office."

Industry's New Business Opportunities Challenge Network Readiness

- Even with the business understanding of the growing role of the network for application delivery, 82 percent of respondents acknowledged that user experience with standard business applications is affected by network performance, even in basic applications such as Web, file services and email.

- When asked about the leading causes responsible for slowing down a new application rollout over the past year, most cited budget (34 percent), while 26 percent of respondents claimed data center infrastructure readiness, cloud readiness and network limitations such as bandwidth. One-quarter (25 percent) cited "general procrastination" as the leading cause.

- 71 percent are planning to deploy SDN solutions in the next 12 months. The main reasons? One-third (33 percent) cite cost savings, while another third (33 percent) said fast scalability of infrastructure.

- Almost three quarters (71 percent) report IT is deploying more applications than a year ago, but 41 percent claimed their networks were not ready to support "bring your own device" (BYOD) policies, while 38 percent said they were not ready to support cloud deployments.

- When asked to gauge their readiness for Internet of Things applications and deployments, nearly half (48 percent) believe it will open up new business opportunities.

- Survey participants ranked cloud readiness (29 percent) as the most important network initiative to their business in the upcoming year, followed by "converging IT technology and operations technology" (28 percent) and "data center consolidation/virtualization" (27 percent).

- When asked to rank the most difficult IT initiative over the past year, moving applications to the cloud (40 percent) ranked first, with data center virtualization ranking second (38 percent). This data aligns with the 2012 Cisco Global Cloud Networking Survey, which found that some IT professionals would rather get a root canal, dig a ditch, or do their own taxes than address network challenges associated with cloud deployments.

- Also consistent with the results of the 2012 Cisco Global Cloud Networking Survey was security being selected as the No. 1 roadblock to a successful implementation of cloud services or mobility, as 80 percent cited it as a challenge.


About the Survey

The Cisco Global IT Impact Survey, which included participation from more than 1,300 IT decision makers in 13 countries, was commissioned by Cisco and distributed by Insight Express to measure the impact of IT professionals on the decisions that shape their businesses, as well as measure the relevance of the network to the business.

Countries that participated in the survey included: Australia, Brazil, Canada, China, France, Germany, India, Japan, Mexico, Russia, Spain, the United Kingdom and the United States.

Related Links:

www.cisco.com/go/impactsurvey

Share this

The Latest

December 11, 2019

As the New Year approaches, it is time for APMdigest's 10th annual list of Application Performance Management (APM) predictions. Industry experts offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2020 ...

December 10, 2019

Enterprises with services operating in the cloud are overspending by millions due to inefficiencies with their apps and runtime environments, according to a poll conducted by Lead to Market, and commissioned by Opsani. 69 Percent of respondents report regularly overspending on their cloud budget by 25 percent or more, leading to a loss of millions on unnecessary cloud spend ...

December 09, 2019

For IT professionals responsible for upgrading users to Windows 10, it's crunch time. End of regular support for Windows 7 is nearly here (January 14, 2020) but as many as 59% say that only a portion of their users have been migrated to Windows 10 ...

December 05, 2019

Application performance monitoring (APM) has become one of the key strategies adopted by IT teams and application owners in today’s era of digital business services. Application downtime has always been considered adverse to business productivity. But in today’s digital economy, what is becoming equally dreadful is application slowdown. When an application is slow, the end user’s experience accessing the application is negatively affected leaving a dent on the business in terms of commercial loss and brand damage ...

December 04, 2019

Useful digital transformation means altering or designing new business processes, and implementing them via the people and technology changes needed to support these new business processes ...

December 03, 2019
The word "digital" is today thrown around in word and phrase like rice at a wedding and never do two utterances thereof have the same meaning. Common phrases like "digital skills" and "digital transformation" are explained in 101 different ways. The outcome of this is a predictable cycle of confusion, especially at business management level where often the answer to business issues is "more technology" ...
December 02, 2019

xMatters recently released the results of its Incident Management in the Age of Customer-Centricity research study to better understand the range of various incident management practices and how the increased focus on customer experience has caused roles across an organization to evolve. Findings highlight the ongoing challenges organizations face as they continue to introduce and rapidly evolve digital services ...

November 26, 2019

The new App Attention Index Report from AppDynamics finds that consumers are using an average 32 digital services every day — more than four times as many as they realize. What's more, their use of digital services has evolved from a conscious decision to carry around a device and use it for a specific task, to an unconscious and automated behavior — a digital reflex. So what does all this mean for the IT teams driving application performance on the backend? Bottom line: delivering seamless and world-class digital experiences is critical if businesses want to stay relevant and ensure long-term customer loyalty. Here are some key considerations for IT leaders and developers to consider ...

November 25, 2019

Through the adoption of agile technologies, financial firms can begin to use software to both operate more effectively and be faster to market with improvements for customer experiences. Making sure there is the necessary software in place to give customers frictionless everyday activities, like remote deposits, business overdraft services and wealth management, is key for a positive customer experience ...

November 21, 2019

For the past two years, Couchbase has been digging into enterprises' digital strategies. Can they deliver the experiences and services their end-users need? What pressure are they under to innovate and succeed? And what is driving investments in new technologies? ...