APMdigest's 2017 Application Performance Management Predictions is a forecast by the top minds in APM today. Industry experts — from analysts and consultants to users and the top vendors — offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2017. Part 5, the final installment, covers the business side of APM.
41. RISE OF THE CXO
Now more than ever companies are thinking about the digital customer experience. Customer experience is becoming a c-level job, we will begin seeing more CXOs.
42. ROLE OF SYSADMIN NOT GOING AWAY
Contrary to popular belief, the role of sys admins isn't going away. Rather, the "title" and role of sys admins will evolve to where they need to understand the big picture of the organization and the IT department instead of their personal responsibilities.
DevOps Evangelist, VictorOps
43. INCREASED INVESTMENT IN TOOLS
Quocirca research published in October 2016 shows that application downtime has over taken security as the top IT management concern. With around 15% of the average IT team's time spent on addressing the critical IT events that lead to this, efforts will be made to reduce the impact of such events and to fix problems faster. The IT teams that cope best do so due to improved visibility and co-ordination provide by effective operational intelligence. As IT complexity increases through more use of mixed on-premise and cloud platforms, investment in the supporting crisis analysis and management tools is set to increase.
Analyst and Director, Quocirca
44. MAXIMIZING EXISTING TOOL INVESTMENTS
We're finding that large enterprises are fast recognizing that adding to that ever growing pile of IT management and point solutions is costly, impossible to watch over effectively and can't go on. Making more of data from existing sources and tool-sets through aggregation, correlation and presenting this back to the business in a service context will really take off next year."
Sales & Marketing Director, Interlink Software
45. COST INHIBITS APM DEPLOYMENTS
In 2017 the largest inhibitor to wide scale APM deployments will continue to be cost. As applications become more componentized and the number of nodes increase, so too does the cost of managing these solutions. This will be a barrier to microservices for most, which will result in miniservices being the typical application pattern in the enterprise.
VP of Market Development and Insights, AppDynamics
46. APM PRICING SHAKEUP
The world of code-level APM will undergo a radical pricing shakeup in 2017. With AWS and Google officially entering the APM market in 2016, both offering significantly lower cost options than existing vendors, expect APM vendors to lower pricing and face margin pressure. And while the functionality of the APM tools provided by IaaS is well below what 3rd parties can provide, the pricing and easy integration will make it a "no brainer" add-on.
47. OPEN SOURCE APM: NOT READY YET
In 2017 the open source community will continue to improve regarding APM and tracing, but the solutions will still not be easily consumable by most enterprise buyers.
VP of Market Development and Insights, AppDynamics
48. NEW COMPETITION
APM in 2017 – We will see the leading APM suite providers continue to expand their product and service portfolios increasingly via combinations of organic development and external acquisition. As these companies become larger and more broad-based, new competitors will continue to arise to challenge them in a manner similar to how today’s leaders challenged the earlier generation APM players. Examples of these new competitors will include not only conventional start-ups, but also cloud-based companies that are increasingly building out their own monitoring capabilities such as Amazon, Google and Microsoft.
Research VP, IT Operations, Gartner
49. MAKING APM ACCESSIBLE TO THE BUSINESS
According to reviewers on IT Central Station, it's clear that making APM data understandable to the LOB will be a major priority for 2017. IT Central Station community members are increasingly demanding that APM tools play a larger role in overall business needs and strategies. For example, an increasing number of APM tools are assigning monetary values to technical transactions and involved in all facets of a company. In 2017, the products that surface the business value of APM data will be the winners in the competitive APM market.
Founder and CEO, IT Central Station
Read Russell Rothstein's blog: New for 2016: APM Roundup from Real Users
50. BUSINESS VALUE IS KEY
For the last couple of years, a number of APM predictions have centered on APM effectiveness being measured on business impact. In 2017, this will become reality. No longer will the measure of a good APM solution be solely focused on MTTR reduction benefits. Enterprise IT decision makers will want to know how an APM solution helps to ensure that applications drive business outcomes of customer experience, loyalty and revenue.
Director of Technology Strategy, AppDynamics
Finally, its not just about identifying application performance issues; its also about understanding business outcomes. So expect more analytics capabilities (native or integrated) in APM solutions. in 2017.
VP of Product Marketing, Sumo Logic
Thanks to all the experts for their excellent predictions.
To all the readers, sponsors and contributors of APMdigest: Have a Happy Holiday Season and a Successful 2017 ...
Industry experts offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2020. Part 2 covers AIOps, AI and Machine Learning (ML) ...
As the New Year approaches, it is time for APMdigest's 10th annual list of Application Performance Management (APM) predictions. Industry experts offer thoughtful, insightful, and often controversial predictions on how APM and related technologies will evolve and impact business in 2020 ...
Enterprises with services operating in the cloud are overspending by millions due to inefficiencies with their apps and runtime environments, according to a poll conducted by Lead to Market, and commissioned by Opsani. 69 Percent of respondents report regularly overspending on their cloud budget by 25 percent or more, leading to a loss of millions on unnecessary cloud spend ...
For IT professionals responsible for upgrading users to Windows 10, it's crunch time. End of regular support for Windows 7 is nearly here (January 14, 2020) but as many as 59% say that only a portion of their users have been migrated to Windows 10 ...
Application performance monitoring (APM) has become one of the key strategies adopted by IT teams and application owners in today’s era of digital business services. Application downtime has always been considered adverse to business productivity. But in today’s digital economy, what is becoming equally dreadful is application slowdown. When an application is slow, the end user’s experience accessing the application is negatively affected leaving a dent on the business in terms of commercial loss and brand damage ...
Useful digital transformation means altering or designing new business processes, and implementing them via the people and technology changes needed to support these new business processes ...
xMatters recently released the results of its Incident Management in the Age of Customer-Centricity research study to better understand the range of various incident management practices and how the increased focus on customer experience has caused roles across an organization to evolve. Findings highlight the ongoing challenges organizations face as they continue to introduce and rapidly evolve digital services ...
The new App Attention Index Report from AppDynamics finds that consumers are using an average 32 digital services every day — more than four times as many as they realize. What's more, their use of digital services has evolved from a conscious decision to carry around a device and use it for a specific task, to an unconscious and automated behavior — a digital reflex. So what does all this mean for the IT teams driving application performance on the backend? Bottom line: delivering seamless and world-class digital experiences is critical if businesses want to stay relevant and ensure long-term customer loyalty. Here are some key considerations for IT leaders and developers to consider ...
Through the adoption of agile technologies, financial firms can begin to use software to both operate more effectively and be faster to market with improvements for customer experiences. Making sure there is the necessary software in place to give customers frictionless everyday activities, like remote deposits, business overdraft services and wealth management, is key for a positive customer experience ...