2022 Application Performance Management Predictions - Part 6

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry, and related technologies will evolve and impact business in 2022. Part 6 covers the user experience.

Start with: 2022 Application Performance Management Predictions - Part 1

Start with: 2022 Application Performance Management Predictions - Part 2

Start with: 2022 Application Performance Management Predictions - Part 3

Start with: 2022 Application Performance Management Predictions - Part 4

Start with: 2022 Application Performance Management Predictions - Part 5

TOTAL EXPERIENCE

The total experience (TX) trend is essentially about connecting the previously distinct disciplines of customer experience (CX), user experience (UX), employee experience (EX), and multi-experience (MX). The objective is to create a meaningful overall experience that satisfies and motivates employees and customers alike and boosts their loyalty.
Daniel Fallmann
Founder and CEO, Mindbreeze

EUEM EXPANDS ROLE

In 2022, we expect companies to invest and implement End-User Experience Management (EUEM) solutions in business areas beyond HR and Training. Line of Business leaders will use these tools to better understand the context of people, and how they are interacting with enterprise applications to drive desired business outcomes. As companies resume spending and investment in digital transformation projects, we expect EUEM solutions to be heavily involved, as tools to de-risk high profile projects, but also as a means of uncovering new areas of opportunity for improvement and change.
Josh Tambor
Customer Success Manager, Knoa Software

EMPLOYEE EXPERIENCE

CIOs are increasingly focused on providing amazing employee experiences with technology. This trend will continue and employee CSAT will become an important KPI for IT. ITSM systems will drive this transformation in 2022 and beyond by meeting employees where they are, on their turf, with self-service capabilities built into technologies and channels that employees are already using every day.
Manish Srivastava
VP, ITSM Product Management, ServiceNow

The 20s usher in the age of the employee. In the past decade, we've seen the consumerization of IT grip the enterprise, and in the next several years we'll see the emergence of the consumerization of enterprise applications to meet employee demand for intuitive, interactive apps to do their jobs well and better interact with others in a hybrid environment. Employees are now consumers driving a worker-led revolution to adopt user-friendly technologies, such as Apple products, Box, Zoom, Slack and more. To further support employee expectations, we'll also see intelligence capabilities increasingly embedded in apps and services — ultimately driving enhanced productivity, innovation and well-being across the board.
Derek Holt
GM of Agile and DevOps, Digital.ai

As part of the "measure what you got" stage, organizations will use analytics and data to see how well employees are using the technology platforms provided to them. Organizations will be able to see where employees are being held up, if their tech investments are proving productive, and where improvements can be made. As such, the user experience will become paramount for true digital adoption that will lead to greater return on organizations' technology investments. And while technology is indeed digital, the user is human. Those organizations that bridge the gap between the digital and the user will achieve greater ROI.
Rafael Sweary
President and Co-Founder, WalkMe

DEVELOPER EXPERIENCE

Open source and OpenTelemetry are driving the observability industry together, but at the end of the day, it's all about the developer experience. Companies building any kind of tooling for developers needs to remember that the developer is the key asset to focus on. You need to make them successful, give them a delightful experience and remove all friction. This way they can move fast and focus on what they need. Developers are one of the reasons that open source is growing so much. Developers want to be in a community where they can work with others, and they can collaborate in a larger group and be part of something a bit bigger. Especially during these times of COVID-19 where we're not as close as we used to be. So anything we can do to cultivate a better experience, whether for that individual developer or a group of developers, goes a long way. Every vendor and every customer should recognize the importance of the developer.
Frank Reno
Principal PM and Open Source Ambassador, Sumo Logic

CUSTOMER ENGAGEMENT

After the last two years, even the laggards in the industry now understand the value of transforming their operations to digital first, whether its retail, transportation, energy, healthcare, or government. We'll continue to see an aggressive push towards creating a digital engagement strategy with customers, one which requires a 360-degree view of the customer and creates a seamless customer journey. Combine that with the concept of the Metaverse, and you'll start to see immersive customer engagement platforms emerging, which leverage AI, visual recognition, AR and other underlying technologies.
Savinay Berry
EVP, Product and Engineering, Vonage

DIGITAL EXPERIENCE MANAGEMENT

In 2022, business leaders will increasingly recognize that employee experience and customer experience are intertwined at a granular level — from the application, infrastructure, and even data layers. Businesses must have visibility across all of these layers and associated user experiences to drive their transformation agendas forward.
Mike Marks
Product Marketing, Aternity

EUEM AND DEM TOGETHER

We expect that companies will deploy End-User Experience Management (EUEM) and Digital Experience Management (DEM) and digital adoption solutions together. EUEM solutions provide context into where users can benefit from additional learning as well as measure the effectiveness of these initiatives.
Josh Tambor
Customer Success Manager, Knoa Software

RUNTIME CONTROL

In 2022, ensuring every application is available, functional and fast across every channel will require runtime control. As the adoption of cloud and containers continues to increase, applications rely on more dependencies. This increase in decomposition and decentralization makes it impossible to assure the digital experience without runtime control that can tune and calibrate services as needed.
Tobias Kunze
CEO and Co-Founder, Glasnostic

Go to: 2022 Remote Work Predictions

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Every digital customer interaction, every cloud deployment, and every AI model depends on the same foundation: the ability to see, understand, and act on data in real time ... Recent data from Splunk confirms that 74% of the business leaders believe observability is essential to monitoring critical business processes, and 66% feel it's key to understanding user journeys. Because while the unknown is inevitable, observability makes it manageable. Let's explore why ...

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Keeping Your Business Stable When Going Through an IT Disaster

The more technology businesses invest in, the more potential attack surfaces they have that can be exploited. Without the right continuity plans in place, the disruptions caused by these attacks can bring operations to a standstill and cause irreparable damage to an organization. It's essential to take the time now to ensure your business has the right tools, processes, and recovery initiatives in place to weather any type of IT disaster that comes up. Here are some effective strategies you can follow to achieve this ...

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In today's fast-paced AI landscape, CIOs, IT leaders, and engineers are constantly challenged to manage increasingly complex and interconnected systems. The sheer scale and velocity of data generated by modern infrastructure can be overwhelming, making it difficult to maintain uptime, prevent outages, and create a seamless customer experience. This complexity is magnified by the industry's shift towards agentic AI ...

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2022 Application Performance Management Predictions - Part 6

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry, and related technologies will evolve and impact business in 2022. Part 6 covers the user experience.

Start with: 2022 Application Performance Management Predictions - Part 1

Start with: 2022 Application Performance Management Predictions - Part 2

Start with: 2022 Application Performance Management Predictions - Part 3

Start with: 2022 Application Performance Management Predictions - Part 4

Start with: 2022 Application Performance Management Predictions - Part 5

TOTAL EXPERIENCE

The total experience (TX) trend is essentially about connecting the previously distinct disciplines of customer experience (CX), user experience (UX), employee experience (EX), and multi-experience (MX). The objective is to create a meaningful overall experience that satisfies and motivates employees and customers alike and boosts their loyalty.
Daniel Fallmann
Founder and CEO, Mindbreeze

EUEM EXPANDS ROLE

In 2022, we expect companies to invest and implement End-User Experience Management (EUEM) solutions in business areas beyond HR and Training. Line of Business leaders will use these tools to better understand the context of people, and how they are interacting with enterprise applications to drive desired business outcomes. As companies resume spending and investment in digital transformation projects, we expect EUEM solutions to be heavily involved, as tools to de-risk high profile projects, but also as a means of uncovering new areas of opportunity for improvement and change.
Josh Tambor
Customer Success Manager, Knoa Software

EMPLOYEE EXPERIENCE

CIOs are increasingly focused on providing amazing employee experiences with technology. This trend will continue and employee CSAT will become an important KPI for IT. ITSM systems will drive this transformation in 2022 and beyond by meeting employees where they are, on their turf, with self-service capabilities built into technologies and channels that employees are already using every day.
Manish Srivastava
VP, ITSM Product Management, ServiceNow

The 20s usher in the age of the employee. In the past decade, we've seen the consumerization of IT grip the enterprise, and in the next several years we'll see the emergence of the consumerization of enterprise applications to meet employee demand for intuitive, interactive apps to do their jobs well and better interact with others in a hybrid environment. Employees are now consumers driving a worker-led revolution to adopt user-friendly technologies, such as Apple products, Box, Zoom, Slack and more. To further support employee expectations, we'll also see intelligence capabilities increasingly embedded in apps and services — ultimately driving enhanced productivity, innovation and well-being across the board.
Derek Holt
GM of Agile and DevOps, Digital.ai

As part of the "measure what you got" stage, organizations will use analytics and data to see how well employees are using the technology platforms provided to them. Organizations will be able to see where employees are being held up, if their tech investments are proving productive, and where improvements can be made. As such, the user experience will become paramount for true digital adoption that will lead to greater return on organizations' technology investments. And while technology is indeed digital, the user is human. Those organizations that bridge the gap between the digital and the user will achieve greater ROI.
Rafael Sweary
President and Co-Founder, WalkMe

DEVELOPER EXPERIENCE

Open source and OpenTelemetry are driving the observability industry together, but at the end of the day, it's all about the developer experience. Companies building any kind of tooling for developers needs to remember that the developer is the key asset to focus on. You need to make them successful, give them a delightful experience and remove all friction. This way they can move fast and focus on what they need. Developers are one of the reasons that open source is growing so much. Developers want to be in a community where they can work with others, and they can collaborate in a larger group and be part of something a bit bigger. Especially during these times of COVID-19 where we're not as close as we used to be. So anything we can do to cultivate a better experience, whether for that individual developer or a group of developers, goes a long way. Every vendor and every customer should recognize the importance of the developer.
Frank Reno
Principal PM and Open Source Ambassador, Sumo Logic

CUSTOMER ENGAGEMENT

After the last two years, even the laggards in the industry now understand the value of transforming their operations to digital first, whether its retail, transportation, energy, healthcare, or government. We'll continue to see an aggressive push towards creating a digital engagement strategy with customers, one which requires a 360-degree view of the customer and creates a seamless customer journey. Combine that with the concept of the Metaverse, and you'll start to see immersive customer engagement platforms emerging, which leverage AI, visual recognition, AR and other underlying technologies.
Savinay Berry
EVP, Product and Engineering, Vonage

DIGITAL EXPERIENCE MANAGEMENT

In 2022, business leaders will increasingly recognize that employee experience and customer experience are intertwined at a granular level — from the application, infrastructure, and even data layers. Businesses must have visibility across all of these layers and associated user experiences to drive their transformation agendas forward.
Mike Marks
Product Marketing, Aternity

EUEM AND DEM TOGETHER

We expect that companies will deploy End-User Experience Management (EUEM) and Digital Experience Management (DEM) and digital adoption solutions together. EUEM solutions provide context into where users can benefit from additional learning as well as measure the effectiveness of these initiatives.
Josh Tambor
Customer Success Manager, Knoa Software

RUNTIME CONTROL

In 2022, ensuring every application is available, functional and fast across every channel will require runtime control. As the adoption of cloud and containers continues to increase, applications rely on more dependencies. This increase in decomposition and decentralization makes it impossible to assure the digital experience without runtime control that can tune and calibrate services as needed.
Tobias Kunze
CEO and Co-Founder, Glasnostic

Go to: 2022 Remote Work Predictions

Related Links

Hot Topics

The Latest

Why Observability Is the Missing Piece in Your Business Growth

Every digital customer interaction, every cloud deployment, and every AI model depends on the same foundation: the ability to see, understand, and act on data in real time ... Recent data from Splunk confirms that 74% of the business leaders believe observability is essential to monitoring critical business processes, and 66% feel it's key to understanding user journeys. Because while the unknown is inevitable, observability makes it manageable. Let's explore why ...

Gartner: Regular AI System Assessments Triple the Likelihood of High GenAI Value

Organizations that perform regular audits and assessments of AI system performance and compliance are over three times more likely to achieve high GenAI value than organizations that do not, according to a survey by Gartner ...

Beyond Autoscaling: What True Kubernetes Optimization Actually Requires

Kubernetes has become the backbone of cloud infrastructure, but it's also one of its biggest cost drivers. Recent research shows that 98% of senior IT leaders say Kubernetes now drives cloud spend, yet 91% still can't optimize it effectively. After years of adoption, most organizations have moved past discovery. They know container sprawl, idle resources and reactive scaling inflate costs. What they don't know is how to fix it ...

Is Your Network Ready for the AI Boom? 5 Overlooked Stress Points

Artificial intelligence is no longer a future investment. It's already embedded in how we work — whether through copilots in productivity apps, real-time transcription tools in meetings, or machine learning models fueling analytics and personalization. But while enterprise adoption accelerates, there's one critical area many leaders have yet to examine: Can your network actually support AI at the speed your users expect? ...

Keeping Your Business Stable When Going Through an IT Disaster

The more technology businesses invest in, the more potential attack surfaces they have that can be exploited. Without the right continuity plans in place, the disruptions caused by these attacks can bring operations to a standstill and cause irreparable damage to an organization. It's essential to take the time now to ensure your business has the right tools, processes, and recovery initiatives in place to weather any type of IT disaster that comes up. Here are some effective strategies you can follow to achieve this ...

How Engineers Can Use AIOps to Innovate Their Infrastructure

In today's fast-paced AI landscape, CIOs, IT leaders, and engineers are constantly challenged to manage increasingly complex and interconnected systems. The sheer scale and velocity of data generated by modern infrastructure can be overwhelming, making it difficult to maintain uptime, prevent outages, and create a seamless customer experience. This complexity is magnified by the industry's shift towards agentic AI ...

MEAN TIME TO INSIGHT Podcast - Episode 19: The AWS Outage

In MEAN TIME TO INSIGHT Episode 19, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA explains the cause of the AWS outage in October ... 

Cloud Migration Delays Are Putting Businesses at Risk

The explosion of generative AI and machine learning capabilities has fundamentally changed the conversation around cloud migration. It's no longer just about modernization or cost savings — it's about being able to compete in a market where AI is rapidly becoming table stakes. Companies that can't quickly spin up AI workloads, feed models with data at scale, or experiment with new capabilities are falling behind faster than ever before. But here's what I'm seeing: many organizations want to capitalize on AI, but they're stuck ...

Understanding the Plight of Today's IT Pro

On September 16, the world celebrated the 10th annual IT Pro Day, giving companies a chance to laud the professionals who serve as the backbone to almost every successful business across the globe. Despite the growing importance of their roles, many IT pros still work in the background and often go underappreciated ...

The Two-Way Relationship Between AI and Observability

Artificial Intelligence (AI) is reshaping observability, and observability is becoming essential for AI. This is a two-way relationship that is increasingly relevant as enterprises scale generative AI ... This dual role makes AI and observability inseparable. In this blog, I cover more details of each side ...