2024 Application Performance Management Predictions - Part 7: User Experience

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry and related technologies will evolve and impact business in 2024. Part 7 covers the end-user experience.

Start with: 2024 Application Performance Management Predictions - Part 1

Start with: 2024 Application Performance Management Predictions - Part 2

Start with: 2024 Application Performance Management Predictions - Part 3

Start with: 2024 Application Performance Management Predictions - Part 4

Start with: 2024 Application Performance Management Predictions - Part 5

Start with: 2024 Application Performance Management Predictions - Part 6

USER EXPERIENCE OVER APPLICATION METRICS

Observability teams will realize the importance of understanding user experience versus application metrics. The fact that a database call has a slightly longer wait time will become less critical than if the application is not meeting the user's expectations of performance. This will directly link resilience and performance back to business impact as a poor user experience can lead to lost revenue.
Gerardo Dada
CMO, Catchpoint

Image removed.

CONVERTING USER EXPERIENCE INTO METRICS

Improvements in multi-model generative AI will continue changing the way the industry looks at digital experience management (DEM), like converting actual user experience recordings into reportable analytics/metrics.
Camden Swita
Senior Product Manager, New Relic

INCORPORATING USER EXPERIENCE METRICS INTO DEV

User experience metrics will be further incorporated into the development and testing lifecycle.
Gerardo Dada
CMO, Catchpoint

INCREASING PRESSURE FOR SEAMLESS USER EXPERIENCE

In 2024 there will be increasing pressure for businesses to provide a seamless experience and intuitive responses that can be maintained during web traffic surges, especially in the ecommerce sector. Ecommerce traffic growth continues to rise year over year, which means businesses need to look at unleashing bandwidth capacity and start investing in reliable, scalable and agile web hosting services and infrastructure that won't compromise speed or functionality. Businesses can avoid paying more for bandwidth if technology is implemented to automatically dial up bandwidth capacity when a surge in traffic is detected. This will ensure their websites remain active and responsive. Companies should also focus on optimizing mobile-friendly websites, boosting customer service, and focus on the power of personalization.
Over the next year, ecommerce will see an increase in website traffic as younger generations age and are introduced to the various ways to purchase products online. It's crucial that businesses within the ecommerce sector properly prepare their websites and overall cloud and web hosting services.
Suhaib Zaheer
SVP, Managed Services, DigitalOcean

The growth of mobile ecommerce means that in 2024, more consumers will expect a seamless, personalized, and convenient shopping experience on their mobile devices. Businesses will need to optimize their websites and apps for mobile, offer various payment options and delivery methods, and leverage data and automation to create engaging and relevant content for their customers.
Kevin French
Principal, Client Solutions, BairesDev

PROACTIVE EMPLOYEE EXPERIENCE MONITORING

As Gartner reported, 47% of users experience significant digital friction on a daily basis. Thus, proactive employee experience monitoring (DEX) will become a main priority as companies realize the importance of ensuring connectivity and access to applications employees need to do their jobs effectively in 2024.
Gerardo Dada
CMO, Catchpoint

SECURITY DISRUPTS EMPLOYEE EXPERIENCE

Zero-day patches, security tool updates, application updates, driver updates, and more, are compromising the user experience every day. Nearly 75% of CISOs say that employees in their organization are frustrated with current security policies that are taking a toll on their productivity. As companies continue implementing these layered security protocols to safeguard their systems, users will increasingly encounter friction in their daily work interactions. This growing user dissatisfaction could pose a significant risk to organizations' employee retention, and as we move into 2024, we will see workers be more reluctant to tolerate cumbersome software updates, patches, and security measures that hinder their ability to work efficiently. Organizations will need to take a holistic approach that does not compromise security nor the end-user experience to keep their employees happy. This requires tools that help them monitor end-user satisfaction and productivity, and understand the impact of frequent, disruptive updates on their users.
Amitabh Sinha
CEO, Workspot

IMPROVING REMOTE DIGITAL EMPLOYEE EXPERIENCE

Regardless of what the overall mix will be, we have made a lasting shift to hybrid work because it's a critical tool for the recruitment and retention of top talent in a stubbornly tight labor market. To support remote teams, 88% of IT leaders will use the next 12-18 months to invest in tools that improve the digital employee experience of remote workers. IT teams will leverage observability tools to be sure that an anomaly is localized to a specific application or location and not a harbinger of a coming network crisis.
Mike Marks
VP Product Marketing, Riverbed

REMOTE WORK HINGES ON APPLICATION PERFORMANCE

As remote work becomes the norm for businesses worldwide, the paradigm shift brings forth critical considerations for application performance. The majority of business and software development activities now occur outside traditional office settings, necessitating hyper-connected and intricate networks for security. To address this, future solutions must prioritize resiliency, uptime, and shorter Service Level Agreements (SLAs). In addition, organizations will rely on automated troubleshooting of business outages. Failing to do so could prompt users and customers to explore alternative solutions that guarantee seamless software delivery. In this evolving landscape, the success of remote work hinges on the ability of applications to perform flawlessly, prompting a reevaluation of network architectures and performance standards to meet the demands of a distributed workforce.
Erez Tadmor
Cybersecurity Evangelist, Tufin

REMOTE WORK DRIVES APPLICATION CONSOLIDATION

In 2024, organizations will hone in on app consolidating and secure delivery. The pandemic ushered in the new norm of remote work, along with a massive influx of new cloud-based apps, mobile devices and laptops. In the rush to implement these solutions, a secondary layer of management, monitoring and security tools added to the complexity for both end users and IT. In 2024, businesses will hone in on consolidating access layers and centralizing management to address the abundance of old and new applications across diverse devices.
Sridhar Mullapudi
GM, Citrix

In Episode 2 of the MEAN TIME TO INSIGHT Podcast, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA, discusses the network management impacts of remote work.

Click here for a direct MP3 download of Episode 2

Go to: 2024 Application Performance Management Predictions - Part 8, covering NetOps and Network Performance Management (NPM).

Related Links

Hot Topics

The Latest

Observability Costs Rising Faster Than Value

The gap is widening between what teams spend on observability tools and the value they receive amid surging data volumes and budget pressures, according to The Breaking Point for Observability Leaders, a report from Imply ...

Customers Demand Frictionless Experiences - This Is How Retailers Can Provide Them

Seamless shopping is a basic demand of today's boundaryless consumer — one with little patience for friction, limited tolerance for disconnected experiences and minimal hesitation in switching brands. Customers expect intuitive, highly personalized experiences and the ability to move effortlessly across physical and digital channels within the same journey. Failure to deliver can cost dearly ...

IT's Motivation Crisis Is Really a Process Crisis

If your best engineers spend their days sorting tickets and resetting access, you are wasting talent. New global data shows that employees in the IT sector rank among the least motivated across industries. They're under a lot of pressure from many angles. Pressure to upskill and uncertainty around what agentic AI means for job security is creating anxiety. Meanwhile, these roles often function like an on-call job and require many repetitive tasks ...

AI Now Interacts With Production Databases in 96.5% of Organizations as Governance Automation Lags

In a 2026 survey conducted by Liquibase, the research found that 96.5% of organizations reported at least one AI or LLM interaction with their production databases, often through analytics and reporting, training pipelines, internal copilots, and AI generated SQL. Only a small fraction reported no interaction at all. That means the database is no longer a downstream system that AI "might" reach later. AI is already there ...

From Fragmented Systems to Intelligent Platforms: An ITIL+ Playbook for Enterprise IT Transformation

In many organizations, IT still operates as a reactive service provider. Systems are managed through fragmented tools, teams focus heavily on operational metrics, and business leaders often see IT as a necessary cost center rather than a strategic partner. Even well-run ITIL environments can struggle to bridge the gap between operational excellence and business impact. This is where the concept of ITIL+ comes in ...

UK Organizations Hit Observability Breaking Point

UK IT leaders are reaching a critical inflection point in how they manage observability, according to research from LogicMonitor. As infrastructure complexity grows and AI adoption accelerates, fragmented monitoring environments are driving organizations to rethink their operational strategies and consolidate tools ...

At the Edge, Performance Visibility Becomes a Reliability Requirement

For years, many infrastructure teams treated the edge as a deployment variation. It was seen as the same cloud model, only stretched outward: more devices, more gateways, more locations and a little more latency. That assumption is proving costly. The edge is not just another place to run workloads. It is a fundamentally different operating condition ...

Why Revenue Data Governance Is Now the CIO's Responsibility

AI can't fix broken data. CIOs who modernize revenue data governance unlock predictable growth-those who don't risk millions in failed AI investments. For decades, CIOs kept the lights on. Revenue was someone else's problem, owned by sales, led by the CRO, measured by finance. Those days are behind us ...

Beyond 2026: How 5G, Metaverse, and Edge AI Will Redefine Secure Remote Access

Over the past few years, organizations have made enormous strides in enabling remote and hybrid work. But the foundational technologies powering today's digital workplace were never designed for the volume, velocity, and complexity that is coming next. By 2026 and beyond, three forces — 5G, the metaverse, and edge AI — will fundamentally reshape how people connect, collaborate, and access enterprise resources ... The businesses that begin preparing now will gain a competitive head start. Those that wait will find themselves trying to secure environments that have already outgrown their architecture ...

Why IT Has Become the Proving Ground for Enterprise AI

Ask where enterprise AI is making its most decisive impact, and the answer might surprise you: not marketing, not finance, not customer experience. It's IT. Across three years of industry research conducted by Digitate, one constant holds true is that IT is both the testing ground and the proving ground for enterprise AI. Last year, that position only strengthened ...

2024 Application Performance Management Predictions - Part 7: User Experience

Industry experts offer thoughtful, insightful, and often controversial predictions on how APM, AIOps, Observability, OpenTelemetry and related technologies will evolve and impact business in 2024. Part 7 covers the end-user experience.

Start with: 2024 Application Performance Management Predictions - Part 1

Start with: 2024 Application Performance Management Predictions - Part 2

Start with: 2024 Application Performance Management Predictions - Part 3

Start with: 2024 Application Performance Management Predictions - Part 4

Start with: 2024 Application Performance Management Predictions - Part 5

Start with: 2024 Application Performance Management Predictions - Part 6

USER EXPERIENCE OVER APPLICATION METRICS

Observability teams will realize the importance of understanding user experience versus application metrics. The fact that a database call has a slightly longer wait time will become less critical than if the application is not meeting the user's expectations of performance. This will directly link resilience and performance back to business impact as a poor user experience can lead to lost revenue.
Gerardo Dada
CMO, Catchpoint

Image removed.

CONVERTING USER EXPERIENCE INTO METRICS

Improvements in multi-model generative AI will continue changing the way the industry looks at digital experience management (DEM), like converting actual user experience recordings into reportable analytics/metrics.
Camden Swita
Senior Product Manager, New Relic

INCORPORATING USER EXPERIENCE METRICS INTO DEV

User experience metrics will be further incorporated into the development and testing lifecycle.
Gerardo Dada
CMO, Catchpoint

INCREASING PRESSURE FOR SEAMLESS USER EXPERIENCE

In 2024 there will be increasing pressure for businesses to provide a seamless experience and intuitive responses that can be maintained during web traffic surges, especially in the ecommerce sector. Ecommerce traffic growth continues to rise year over year, which means businesses need to look at unleashing bandwidth capacity and start investing in reliable, scalable and agile web hosting services and infrastructure that won't compromise speed or functionality. Businesses can avoid paying more for bandwidth if technology is implemented to automatically dial up bandwidth capacity when a surge in traffic is detected. This will ensure their websites remain active and responsive. Companies should also focus on optimizing mobile-friendly websites, boosting customer service, and focus on the power of personalization.
Over the next year, ecommerce will see an increase in website traffic as younger generations age and are introduced to the various ways to purchase products online. It's crucial that businesses within the ecommerce sector properly prepare their websites and overall cloud and web hosting services.
Suhaib Zaheer
SVP, Managed Services, DigitalOcean

The growth of mobile ecommerce means that in 2024, more consumers will expect a seamless, personalized, and convenient shopping experience on their mobile devices. Businesses will need to optimize their websites and apps for mobile, offer various payment options and delivery methods, and leverage data and automation to create engaging and relevant content for their customers.
Kevin French
Principal, Client Solutions, BairesDev

PROACTIVE EMPLOYEE EXPERIENCE MONITORING

As Gartner reported, 47% of users experience significant digital friction on a daily basis. Thus, proactive employee experience monitoring (DEX) will become a main priority as companies realize the importance of ensuring connectivity and access to applications employees need to do their jobs effectively in 2024.
Gerardo Dada
CMO, Catchpoint

SECURITY DISRUPTS EMPLOYEE EXPERIENCE

Zero-day patches, security tool updates, application updates, driver updates, and more, are compromising the user experience every day. Nearly 75% of CISOs say that employees in their organization are frustrated with current security policies that are taking a toll on their productivity. As companies continue implementing these layered security protocols to safeguard their systems, users will increasingly encounter friction in their daily work interactions. This growing user dissatisfaction could pose a significant risk to organizations' employee retention, and as we move into 2024, we will see workers be more reluctant to tolerate cumbersome software updates, patches, and security measures that hinder their ability to work efficiently. Organizations will need to take a holistic approach that does not compromise security nor the end-user experience to keep their employees happy. This requires tools that help them monitor end-user satisfaction and productivity, and understand the impact of frequent, disruptive updates on their users.
Amitabh Sinha
CEO, Workspot

IMPROVING REMOTE DIGITAL EMPLOYEE EXPERIENCE

Regardless of what the overall mix will be, we have made a lasting shift to hybrid work because it's a critical tool for the recruitment and retention of top talent in a stubbornly tight labor market. To support remote teams, 88% of IT leaders will use the next 12-18 months to invest in tools that improve the digital employee experience of remote workers. IT teams will leverage observability tools to be sure that an anomaly is localized to a specific application or location and not a harbinger of a coming network crisis.
Mike Marks
VP Product Marketing, Riverbed

REMOTE WORK HINGES ON APPLICATION PERFORMANCE

As remote work becomes the norm for businesses worldwide, the paradigm shift brings forth critical considerations for application performance. The majority of business and software development activities now occur outside traditional office settings, necessitating hyper-connected and intricate networks for security. To address this, future solutions must prioritize resiliency, uptime, and shorter Service Level Agreements (SLAs). In addition, organizations will rely on automated troubleshooting of business outages. Failing to do so could prompt users and customers to explore alternative solutions that guarantee seamless software delivery. In this evolving landscape, the success of remote work hinges on the ability of applications to perform flawlessly, prompting a reevaluation of network architectures and performance standards to meet the demands of a distributed workforce.
Erez Tadmor
Cybersecurity Evangelist, Tufin

REMOTE WORK DRIVES APPLICATION CONSOLIDATION

In 2024, organizations will hone in on app consolidating and secure delivery. The pandemic ushered in the new norm of remote work, along with a massive influx of new cloud-based apps, mobile devices and laptops. In the rush to implement these solutions, a secondary layer of management, monitoring and security tools added to the complexity for both end users and IT. In 2024, businesses will hone in on consolidating access layers and centralizing management to address the abundance of old and new applications across diverse devices.
Sridhar Mullapudi
GM, Citrix

In Episode 2 of the MEAN TIME TO INSIGHT Podcast, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA, discusses the network management impacts of remote work.

Click here for a direct MP3 download of Episode 2

Go to: 2024 Application Performance Management Predictions - Part 8, covering NetOps and Network Performance Management (NPM).

Related Links

Hot Topics

The Latest

Observability Costs Rising Faster Than Value

The gap is widening between what teams spend on observability tools and the value they receive amid surging data volumes and budget pressures, according to The Breaking Point for Observability Leaders, a report from Imply ...

Customers Demand Frictionless Experiences - This Is How Retailers Can Provide Them

Seamless shopping is a basic demand of today's boundaryless consumer — one with little patience for friction, limited tolerance for disconnected experiences and minimal hesitation in switching brands. Customers expect intuitive, highly personalized experiences and the ability to move effortlessly across physical and digital channels within the same journey. Failure to deliver can cost dearly ...

IT's Motivation Crisis Is Really a Process Crisis

If your best engineers spend their days sorting tickets and resetting access, you are wasting talent. New global data shows that employees in the IT sector rank among the least motivated across industries. They're under a lot of pressure from many angles. Pressure to upskill and uncertainty around what agentic AI means for job security is creating anxiety. Meanwhile, these roles often function like an on-call job and require many repetitive tasks ...

AI Now Interacts With Production Databases in 96.5% of Organizations as Governance Automation Lags

In a 2026 survey conducted by Liquibase, the research found that 96.5% of organizations reported at least one AI or LLM interaction with their production databases, often through analytics and reporting, training pipelines, internal copilots, and AI generated SQL. Only a small fraction reported no interaction at all. That means the database is no longer a downstream system that AI "might" reach later. AI is already there ...

From Fragmented Systems to Intelligent Platforms: An ITIL+ Playbook for Enterprise IT Transformation

In many organizations, IT still operates as a reactive service provider. Systems are managed through fragmented tools, teams focus heavily on operational metrics, and business leaders often see IT as a necessary cost center rather than a strategic partner. Even well-run ITIL environments can struggle to bridge the gap between operational excellence and business impact. This is where the concept of ITIL+ comes in ...

UK Organizations Hit Observability Breaking Point

UK IT leaders are reaching a critical inflection point in how they manage observability, according to research from LogicMonitor. As infrastructure complexity grows and AI adoption accelerates, fragmented monitoring environments are driving organizations to rethink their operational strategies and consolidate tools ...

At the Edge, Performance Visibility Becomes a Reliability Requirement

For years, many infrastructure teams treated the edge as a deployment variation. It was seen as the same cloud model, only stretched outward: more devices, more gateways, more locations and a little more latency. That assumption is proving costly. The edge is not just another place to run workloads. It is a fundamentally different operating condition ...

Why Revenue Data Governance Is Now the CIO's Responsibility

AI can't fix broken data. CIOs who modernize revenue data governance unlock predictable growth-those who don't risk millions in failed AI investments. For decades, CIOs kept the lights on. Revenue was someone else's problem, owned by sales, led by the CRO, measured by finance. Those days are behind us ...

Beyond 2026: How 5G, Metaverse, and Edge AI Will Redefine Secure Remote Access

Over the past few years, organizations have made enormous strides in enabling remote and hybrid work. But the foundational technologies powering today's digital workplace were never designed for the volume, velocity, and complexity that is coming next. By 2026 and beyond, three forces — 5G, the metaverse, and edge AI — will fundamentally reshape how people connect, collaborate, and access enterprise resources ... The businesses that begin preparing now will gain a competitive head start. Those that wait will find themselves trying to secure environments that have already outgrown their architecture ...

Why IT Has Become the Proving Ground for Enterprise AI

Ask where enterprise AI is making its most decisive impact, and the answer might surprise you: not marketing, not finance, not customer experience. It's IT. Across three years of industry research conducted by Digitate, one constant holds true is that IT is both the testing ground and the proving ground for enterprise AI. Last year, that position only strengthened ...