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3 Areas to Start Powering Non-IT Processes with ITIL

Every organization today is looking to improve efficiencies and reduce costs. In addition, organizations are trying to be more responsive to their internal customer demands. Maybe your ITIL-based Service Desk solution can help.

Let’s take a look at three areas where your company could benefit from using the ITIL framework to streamline non-IT processes. 

1. Facilities

Facilities Management is a great place to start the ITIL-based process expansion. The Facilities department has many recurring projects that require a consistent approach. For example, expanding an existing office or a full-fledged company move, both have many similar processes. By using an ITIL framework to build the workflow, it becomes consistently repeatable. The Facilities department can build in required approvals, automation of status notifications, regulatory reporting and more, directly into the workflow.   

2. HR

The HR Department is another line of business that can benefit from the ITIL framework. Process examples include: the standard new employee on-boarding, hiring, dismissal and auditing. All of these HR processes require strict regulatory practices, a perfect match to an ITIL-based framework. Often times some of these processes are already aligned with IT. For example, part of the on-boarding process requires access to computers, systems, as well as, other IT services. And of course, one of the final stages of the dismissal process is removing access to IT. Besides the obvious IT integration, there is often need for facilities participation. By building the processes in the ITIL framework, a new hire process can automatically alert the IT and facilities stakeholder of their required participation.

3. The PMO

One of the most strict process based departments in any company is the PMO (Project Management Office). Adding an ITIL platform module to the PMO can help drive efficiencies and more project consistency. No different than other non-IT lines of business, such as HR, the PMO will use a core of software. The ITIL-based module is not a replacement for the Project Management software that is used as the basis for the PMO projects. Instead, it is an additional tool that can be implemented to help align the PMO more closely with the business. 

ABOUT Martin Grobisen

Martin Grobisen is Product Marketing Manager for Sunview Software.

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3 Areas to Start Powering Non-IT Processes with ITIL

Every organization today is looking to improve efficiencies and reduce costs. In addition, organizations are trying to be more responsive to their internal customer demands. Maybe your ITIL-based Service Desk solution can help.

Let’s take a look at three areas where your company could benefit from using the ITIL framework to streamline non-IT processes. 

1. Facilities

Facilities Management is a great place to start the ITIL-based process expansion. The Facilities department has many recurring projects that require a consistent approach. For example, expanding an existing office or a full-fledged company move, both have many similar processes. By using an ITIL framework to build the workflow, it becomes consistently repeatable. The Facilities department can build in required approvals, automation of status notifications, regulatory reporting and more, directly into the workflow.   

2. HR

The HR Department is another line of business that can benefit from the ITIL framework. Process examples include: the standard new employee on-boarding, hiring, dismissal and auditing. All of these HR processes require strict regulatory practices, a perfect match to an ITIL-based framework. Often times some of these processes are already aligned with IT. For example, part of the on-boarding process requires access to computers, systems, as well as, other IT services. And of course, one of the final stages of the dismissal process is removing access to IT. Besides the obvious IT integration, there is often need for facilities participation. By building the processes in the ITIL framework, a new hire process can automatically alert the IT and facilities stakeholder of their required participation.

3. The PMO

One of the most strict process based departments in any company is the PMO (Project Management Office). Adding an ITIL platform module to the PMO can help drive efficiencies and more project consistency. No different than other non-IT lines of business, such as HR, the PMO will use a core of software. The ITIL-based module is not a replacement for the Project Management software that is used as the basis for the PMO projects. Instead, it is an additional tool that can be implemented to help align the PMO more closely with the business. 

ABOUT Martin Grobisen

Martin Grobisen is Product Marketing Manager for Sunview Software.

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...