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3 Areas to Start Powering Non-IT Processes with ITIL

Every organization today is looking to improve efficiencies and reduce costs. In addition, organizations are trying to be more responsive to their internal customer demands. Maybe your ITIL-based Service Desk solution can help.

Let’s take a look at three areas where your company could benefit from using the ITIL framework to streamline non-IT processes. 

1. Facilities

Facilities Management is a great place to start the ITIL-based process expansion. The Facilities department has many recurring projects that require a consistent approach. For example, expanding an existing office or a full-fledged company move, both have many similar processes. By using an ITIL framework to build the workflow, it becomes consistently repeatable. The Facilities department can build in required approvals, automation of status notifications, regulatory reporting and more, directly into the workflow.   

2. HR

The HR Department is another line of business that can benefit from the ITIL framework. Process examples include: the standard new employee on-boarding, hiring, dismissal and auditing. All of these HR processes require strict regulatory practices, a perfect match to an ITIL-based framework. Often times some of these processes are already aligned with IT. For example, part of the on-boarding process requires access to computers, systems, as well as, other IT services. And of course, one of the final stages of the dismissal process is removing access to IT. Besides the obvious IT integration, there is often need for facilities participation. By building the processes in the ITIL framework, a new hire process can automatically alert the IT and facilities stakeholder of their required participation.

3. The PMO

One of the most strict process based departments in any company is the PMO (Project Management Office). Adding an ITIL platform module to the PMO can help drive efficiencies and more project consistency. No different than other non-IT lines of business, such as HR, the PMO will use a core of software. The ITIL-based module is not a replacement for the Project Management software that is used as the basis for the PMO projects. Instead, it is an additional tool that can be implemented to help align the PMO more closely with the business. 

ABOUT Martin Grobisen

Martin Grobisen is Product Marketing Manager for Sunview Software.

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3 Areas to Start Powering Non-IT Processes with ITIL

Every organization today is looking to improve efficiencies and reduce costs. In addition, organizations are trying to be more responsive to their internal customer demands. Maybe your ITIL-based Service Desk solution can help.

Let’s take a look at three areas where your company could benefit from using the ITIL framework to streamline non-IT processes. 

1. Facilities

Facilities Management is a great place to start the ITIL-based process expansion. The Facilities department has many recurring projects that require a consistent approach. For example, expanding an existing office or a full-fledged company move, both have many similar processes. By using an ITIL framework to build the workflow, it becomes consistently repeatable. The Facilities department can build in required approvals, automation of status notifications, regulatory reporting and more, directly into the workflow.   

2. HR

The HR Department is another line of business that can benefit from the ITIL framework. Process examples include: the standard new employee on-boarding, hiring, dismissal and auditing. All of these HR processes require strict regulatory practices, a perfect match to an ITIL-based framework. Often times some of these processes are already aligned with IT. For example, part of the on-boarding process requires access to computers, systems, as well as, other IT services. And of course, one of the final stages of the dismissal process is removing access to IT. Besides the obvious IT integration, there is often need for facilities participation. By building the processes in the ITIL framework, a new hire process can automatically alert the IT and facilities stakeholder of their required participation.

3. The PMO

One of the most strict process based departments in any company is the PMO (Project Management Office). Adding an ITIL platform module to the PMO can help drive efficiencies and more project consistency. No different than other non-IT lines of business, such as HR, the PMO will use a core of software. The ITIL-based module is not a replacement for the Project Management software that is used as the basis for the PMO projects. Instead, it is an additional tool that can be implemented to help align the PMO more closely with the business. 

ABOUT Martin Grobisen

Martin Grobisen is Product Marketing Manager for Sunview Software.

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Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 2 covers the challenges presented by AI, as well as solutions to those problems ...

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E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

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The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

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