3 Areas to Start Powering Non-IT Processes with ITIL

Every organization today is looking to improve efficiencies and reduce costs. In addition, organizations are trying to be more responsive to their internal customer demands. Maybe your ITIL-based Service Desk solution can help.

Let’s take a look at three areas where your company could benefit from using the ITIL framework to streamline non-IT processes. 

1. Facilities

Facilities Management is a great place to start the ITIL-based process expansion. The Facilities department has many recurring projects that require a consistent approach. For example, expanding an existing office or a full-fledged company move, both have many similar processes. By using an ITIL framework to build the workflow, it becomes consistently repeatable. The Facilities department can build in required approvals, automation of status notifications, regulatory reporting and more, directly into the workflow.   

2. HR

The HR Department is another line of business that can benefit from the ITIL framework. Process examples include: the standard new employee on-boarding, hiring, dismissal and auditing. All of these HR processes require strict regulatory practices, a perfect match to an ITIL-based framework. Often times some of these processes are already aligned with IT. For example, part of the on-boarding process requires access to computers, systems, as well as, other IT services. And of course, one of the final stages of the dismissal process is removing access to IT. Besides the obvious IT integration, there is often need for facilities participation. By building the processes in the ITIL framework, a new hire process can automatically alert the IT and facilities stakeholder of their required participation.

3. The PMO

One of the most strict process based departments in any company is the PMO (Project Management Office). Adding an ITIL platform module to the PMO can help drive efficiencies and more project consistency. No different than other non-IT lines of business, such as HR, the PMO will use a core of software. The ITIL-based module is not a replacement for the Project Management software that is used as the basis for the PMO projects. Instead, it is an additional tool that can be implemented to help align the PMO more closely with the business. 

ABOUT Martin Grobisen

Martin Grobisen is Product Marketing Manager for Sunview Software.

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3 Areas to Start Powering Non-IT Processes with ITIL

Every organization today is looking to improve efficiencies and reduce costs. In addition, organizations are trying to be more responsive to their internal customer demands. Maybe your ITIL-based Service Desk solution can help.

Let’s take a look at three areas where your company could benefit from using the ITIL framework to streamline non-IT processes. 

1. Facilities

Facilities Management is a great place to start the ITIL-based process expansion. The Facilities department has many recurring projects that require a consistent approach. For example, expanding an existing office or a full-fledged company move, both have many similar processes. By using an ITIL framework to build the workflow, it becomes consistently repeatable. The Facilities department can build in required approvals, automation of status notifications, regulatory reporting and more, directly into the workflow.   

2. HR

The HR Department is another line of business that can benefit from the ITIL framework. Process examples include: the standard new employee on-boarding, hiring, dismissal and auditing. All of these HR processes require strict regulatory practices, a perfect match to an ITIL-based framework. Often times some of these processes are already aligned with IT. For example, part of the on-boarding process requires access to computers, systems, as well as, other IT services. And of course, one of the final stages of the dismissal process is removing access to IT. Besides the obvious IT integration, there is often need for facilities participation. By building the processes in the ITIL framework, a new hire process can automatically alert the IT and facilities stakeholder of their required participation.

3. The PMO

One of the most strict process based departments in any company is the PMO (Project Management Office). Adding an ITIL platform module to the PMO can help drive efficiencies and more project consistency. No different than other non-IT lines of business, such as HR, the PMO will use a core of software. The ITIL-based module is not a replacement for the Project Management software that is used as the basis for the PMO projects. Instead, it is an additional tool that can be implemented to help align the PMO more closely with the business. 

ABOUT Martin Grobisen

Martin Grobisen is Product Marketing Manager for Sunview Software.

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Why AI Is the Differentiator for Operationally Resilient Organizations

In the world of digital-first business, there is no tolerance for service outages. Businesses know that outages are the quickest way to lose money and customers. For smaller organizations, unplanned downtime could even force the business to close ... A new study from PagerDuty, The State of AI-First Operations, reveals that companies actively incorporating AI into operations now view operational resilience as a growth driver rather than a cost center. But how are they achieving it? ...

Escaping Pilot Purgatory: How AI Becomes an Operational Advantage

In live financial environments, capital markets software cannot pause for rebuilds. New capabilities are introduced as stacked technology layers to meet evolving demands while systems remain active, data keeps moving, and controls stay intact. AI is no exception, and its opportunities are significant: accelerated decision cycles, compressed manual workflows, and more effective operations across complex environments. The constraint isn't the models themselves, but the architectural environments they enter ...

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Technology management is evolving, and in turn, so is the scope of FinOps. The FinOps Foundation recently updated their mission statement from "advancing the people who manage the value of cloud" to "advancing the people who manage the value of technology." This seemingly small change solidifies a larger evolution: FinOps practitioners have organically expanded to be focused on more than just cloud cost optimization. Today, FinOps teams are largely — and quickly — expanding their job descriptions, evolving into a critical function for managing the full value of technology ...

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