What will the enterprise of the future look like?
If we asked this question three years ago, I doubt most of us would have pictured today as we know it: a future where generative AI has become deeply integrated into business and even our daily lives.
Yet, according to a study by Alteryx, a whopping 82% of the 2,800 IT and business decision makers we surveyed across the globe said that AI is already impacting what their organizations can achieve. While AI has been around for decades, and many have rightfully predicted its potentially lasting impact, this sudden, widespread adoption caught even the best of us off guard.
So, what can business leaders do to help their enterprise prepare for the unknown?
The study, titled Defining the Enterprise of the Future, uncovers market factors significantly impacting organizations, responsible AI adoption, and how the IT workforce should upskill in the future.
1. Dynamic Market Conditions
If the generative AI curveball wasn't enough, now couple this with business challenges we haven't seen in years — high inflation and rising interest rates — as well as ever-increasing data breaches and international conflicts. Businesses of all sizes must now make even more complex decisions to survive today's volatility. Thankfully, this is where AI can help, with 52% stating they will invest in advanced technologies such as AI to respond to the changing market environment.
Embracing the power of accessible AI technology will help enterprises reinfuse transformations to navigate ever-changing economic and tech disruptions. Quickly adopting new technologies like AI may confer first-mover advantages that help capture added revenue, improve customer satisfaction, enhance employee experience, and increase value gained from existing systems and data.
No doubt, boards and senior leaders across industries feel this allure strongly. But before jumping right in to deploying AI across the business, it's important to consider how to do so responsibly.
2. Responsible AI Adoption
While many agree that AI can no longer be ignored, there are still several concerns with the technology, which respondents listed as: data privacy (50%), transparency (41%), data governance (41%), and accountability (36%). IT's strategic management of risks such as these is critical to ensure business resilience in general, and it becomes especially important when rapidly adopting new technologies.
Not adopting AI responsibly could lead to significant damage to your company's reputation, which is why 80% say that AI security, ethics, and governance are key to the success of their organization as they prepare for the future. Ensure you have principles and frameworks in place that help guide how you deploy the technology and integrate it into your portfolio. Leading enterprises and NGOs worldwide have begun publishing their AI operating principles, which often include such aspects as fairness, safety, explainability, social benefit, and human oversight.
3. Upskilling for the Future
Technology alone isn't enough to succeed in the future, and enterprises are looking to hire talent with the right skills for the rise in AI. But the skills needed today will likely not be the same ones needed in three years. In fact, 45% say that while their IT department currently has a need for AI talent, this figure falls to 40% three years from now.
So, what should practitioners look out for to ensure they have the right skills in place?
For starters, they should experiment with new and multiple disciplines, as 72% of business leaders say it is more important for their employees to be multi-skilled than to specialize in one area. Specializing in one area will not be enough in the future — especially for those with the top five skills that many predict will become obsolete: network engineering (29%), repetitive coding (24%), database administration (23%), systems administration (21%), and application support (20%).
While AI is changing everything, it also renews focus on the human side of business. We must determine how to leverage new technologies such as AI to make the best decisions for our organizations, ensure the right policies are in place to support positive outcomes, and upskill talent to contribute meaningfully in a tech-driven world.