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3 Key Factors in Next-Gen Network Management

Adapting to Survive

With new technologies presenting a broader range of methods for network access and use, the complexities of supporting services across the enterprise are becoming even more challenging. Multiple service delivery sourcing options (on-premise, cloud, SaaS, etc.) create a new level of management complexity and reduce the IT organization's span of control related to service quality.

These complex environments make it hard for IT to monitor performance, track all end-user transactions and to pinpoint root cause when problems occur or bandwidth slows. Simply put, network management tools must evolve to keep up the pace and provide customers with a better way to manage this complexity.

Furthermore, in this advanced environment, network management tools must not only address the network and applications supported, they also need to adapt to changes in administration. The “new normal” for IT is to accelerate delivery of new and enhanced services that support business objectives, at current budget levels, without increasing risk.

With these challenges in mind, the following three key factors are certain to play significant roles in next-generation network management capabilities and solutions in the years to come.

1. Unique User Experience

The iPad, iPhone and Android devices are changing the way we interact not only with our mobile devices, but also with operations within the workforce. Just as the typewriter matured into the computer, the computer was bound to evolve, and has now given rise to touch screen devices, projected keyboards, and gadgets that have yet to be mass produced. End users expect a flawless online experience and the ability to interact with businesses at anytime, from anywhere and through any device.

Because of these advances, customer-facing applications have evolved and continue to do so constantly in order to keep pace with today's most promising technology advancements, a development that holds true for both manufacturing and fulfillment processes. One specific example of this is the evolution of mainframes: from the black command prompts to a user-friendly GUI.

As employee-facing applications adapt to enhance the user experience, so must productivity levels. iPhone-savvy network administrators should not be stuck with a first-generation management application to view a detailed report. The game-changing factor lies in the ability to create solutions that can manage evolved networks with unique user experiences that are in tune with consumer-facing technologies.

2. Remote Infrastructure Management

Software development and deployment processes have evolved significantly in the last two decades, providing software vendors with cost flexibility and enabling software consumers to work either on-premise or remotely using Web-based and mobile applications. Managed services and cloud-based services gain traction from organizations that want to outsource commodity IT functions, meet peak demand without on-premise investment, or focus on their core competency.

At the same time, the demand for 24x7 availability, driven by a global economy and a reality that both consumers and professionals are “always on”, means technology organizations need more predictability to avoid service-impacting issues. Remote Infrastructure Management as a Service (RIM) is bound to evolve, as software services have changed due to cost-related issues and in response to the need for this 24x7 availability. As RIM evolves, network administration will also change, as it will be seen as a critical, business-impacting service rather than just an IT support function.

When this happens, network solution providers, if they partner with RIM service providers, will be able to ride the wave and create solutions that are scalable, easy to deploy and integrate, and are packaged solutions rather than discrete tools.

3. Infrastructure as a Solution

The unique selling proposition for Infrastructure as a Service (IaaS) is the freedom from purchasing and maintaining equipment. As more and more organizations choose to adapt their business to leverage these services, they also will have an impact on true blue network administration.

The multi-tenancy solutions - along with virtualization - that enable IaaS need to be better supported. Although virtualization management solutions are evolving, it's multi-tenancy support that will again be the game-changer. However, it brings its own challenges as an application cannot be made a multi-tenant supporting solution unless that is built into its DNA. Hence, a new architecture and outlook have to be adopted.

Final Thoughts

Network management and IT operations are embarking on an exciting journey with organizations that are adopting new technologies and services. As outside forces converge to shape next-generation network management, companies must take the necessary steps to ensure their solutions are optimizing the performance of critical revenue-generating services while managing complexity and reducing downtime and costs.

ABOUT Shweta Darbha

Shweta Darbha brings nearly a decade of experience in IT, business consulting and product management to her role as a Product Manager for CA Technologies. She has served many leading IT services and product companies in the IT infrastructure and network management, financial services, retail, airlines, and manufacturing domains, focusing on customer relationship management (CRM), customer data management (CDM), marketing and customer loyalty.

Related Links:

www.ca.com

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3 Key Factors in Next-Gen Network Management

Adapting to Survive

With new technologies presenting a broader range of methods for network access and use, the complexities of supporting services across the enterprise are becoming even more challenging. Multiple service delivery sourcing options (on-premise, cloud, SaaS, etc.) create a new level of management complexity and reduce the IT organization's span of control related to service quality.

These complex environments make it hard for IT to monitor performance, track all end-user transactions and to pinpoint root cause when problems occur or bandwidth slows. Simply put, network management tools must evolve to keep up the pace and provide customers with a better way to manage this complexity.

Furthermore, in this advanced environment, network management tools must not only address the network and applications supported, they also need to adapt to changes in administration. The “new normal” for IT is to accelerate delivery of new and enhanced services that support business objectives, at current budget levels, without increasing risk.

With these challenges in mind, the following three key factors are certain to play significant roles in next-generation network management capabilities and solutions in the years to come.

1. Unique User Experience

The iPad, iPhone and Android devices are changing the way we interact not only with our mobile devices, but also with operations within the workforce. Just as the typewriter matured into the computer, the computer was bound to evolve, and has now given rise to touch screen devices, projected keyboards, and gadgets that have yet to be mass produced. End users expect a flawless online experience and the ability to interact with businesses at anytime, from anywhere and through any device.

Because of these advances, customer-facing applications have evolved and continue to do so constantly in order to keep pace with today's most promising technology advancements, a development that holds true for both manufacturing and fulfillment processes. One specific example of this is the evolution of mainframes: from the black command prompts to a user-friendly GUI.

As employee-facing applications adapt to enhance the user experience, so must productivity levels. iPhone-savvy network administrators should not be stuck with a first-generation management application to view a detailed report. The game-changing factor lies in the ability to create solutions that can manage evolved networks with unique user experiences that are in tune with consumer-facing technologies.

2. Remote Infrastructure Management

Software development and deployment processes have evolved significantly in the last two decades, providing software vendors with cost flexibility and enabling software consumers to work either on-premise or remotely using Web-based and mobile applications. Managed services and cloud-based services gain traction from organizations that want to outsource commodity IT functions, meet peak demand without on-premise investment, or focus on their core competency.

At the same time, the demand for 24x7 availability, driven by a global economy and a reality that both consumers and professionals are “always on”, means technology organizations need more predictability to avoid service-impacting issues. Remote Infrastructure Management as a Service (RIM) is bound to evolve, as software services have changed due to cost-related issues and in response to the need for this 24x7 availability. As RIM evolves, network administration will also change, as it will be seen as a critical, business-impacting service rather than just an IT support function.

When this happens, network solution providers, if they partner with RIM service providers, will be able to ride the wave and create solutions that are scalable, easy to deploy and integrate, and are packaged solutions rather than discrete tools.

3. Infrastructure as a Solution

The unique selling proposition for Infrastructure as a Service (IaaS) is the freedom from purchasing and maintaining equipment. As more and more organizations choose to adapt their business to leverage these services, they also will have an impact on true blue network administration.

The multi-tenancy solutions - along with virtualization - that enable IaaS need to be better supported. Although virtualization management solutions are evolving, it's multi-tenancy support that will again be the game-changer. However, it brings its own challenges as an application cannot be made a multi-tenant supporting solution unless that is built into its DNA. Hence, a new architecture and outlook have to be adopted.

Final Thoughts

Network management and IT operations are embarking on an exciting journey with organizations that are adopting new technologies and services. As outside forces converge to shape next-generation network management, companies must take the necessary steps to ensure their solutions are optimizing the performance of critical revenue-generating services while managing complexity and reducing downtime and costs.

ABOUT Shweta Darbha

Shweta Darbha brings nearly a decade of experience in IT, business consulting and product management to her role as a Product Manager for CA Technologies. She has served many leading IT services and product companies in the IT infrastructure and network management, financial services, retail, airlines, and manufacturing domains, focusing on customer relationship management (CRM), customer data management (CDM), marketing and customer loyalty.

Related Links:

www.ca.com

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...