3 Key Factors in Next-Gen Network Management
Adapting to Survive
April 03, 2012
Shweta Darbha
Share this

With new technologies presenting a broader range of methods for network access and use, the complexities of supporting services across the enterprise are becoming even more challenging. Multiple service delivery sourcing options (on-premise, cloud, SaaS, etc.) create a new level of management complexity and reduce the IT organization's span of control related to service quality.

These complex environments make it hard for IT to monitor performance, track all end-user transactions and to pinpoint root cause when problems occur or bandwidth slows. Simply put, network management tools must evolve to keep up the pace and provide customers with a better way to manage this complexity.

Furthermore, in this advanced environment, network management tools must not only address the network and applications supported, they also need to adapt to changes in administration. The “new normal” for IT is to accelerate delivery of new and enhanced services that support business objectives, at current budget levels, without increasing risk.

With these challenges in mind, the following three key factors are certain to play significant roles in next-generation network management capabilities and solutions in the years to come.

1. Unique User Experience

The iPad, iPhone and Android devices are changing the way we interact not only with our mobile devices, but also with operations within the workforce. Just as the typewriter matured into the computer, the computer was bound to evolve, and has now given rise to touch screen devices, projected keyboards, and gadgets that have yet to be mass produced. End users expect a flawless online experience and the ability to interact with businesses at anytime, from anywhere and through any device.

Because of these advances, customer-facing applications have evolved and continue to do so constantly in order to keep pace with today's most promising technology advancements, a development that holds true for both manufacturing and fulfillment processes. One specific example of this is the evolution of mainframes: from the black command prompts to a user-friendly GUI.

As employee-facing applications adapt to enhance the user experience, so must productivity levels. iPhone-savvy network administrators should not be stuck with a first-generation management application to view a detailed report. The game-changing factor lies in the ability to create solutions that can manage evolved networks with unique user experiences that are in tune with consumer-facing technologies.

2. Remote Infrastructure Management

Software development and deployment processes have evolved significantly in the last two decades, providing software vendors with cost flexibility and enabling software consumers to work either on-premise or remotely using Web-based and mobile applications. Managed services and cloud-based services gain traction from organizations that want to outsource commodity IT functions, meet peak demand without on-premise investment, or focus on their core competency.

At the same time, the demand for 24x7 availability, driven by a global economy and a reality that both consumers and professionals are “always on”, means technology organizations need more predictability to avoid service-impacting issues. Remote Infrastructure Management as a Service (RIM) is bound to evolve, as software services have changed due to cost-related issues and in response to the need for this 24x7 availability. As RIM evolves, network administration will also change, as it will be seen as a critical, business-impacting service rather than just an IT support function.

When this happens, network solution providers, if they partner with RIM service providers, will be able to ride the wave and create solutions that are scalable, easy to deploy and integrate, and are packaged solutions rather than discrete tools.

3. Infrastructure as a Solution

The unique selling proposition for Infrastructure as a Service (IaaS) is the freedom from purchasing and maintaining equipment. As more and more organizations choose to adapt their business to leverage these services, they also will have an impact on true blue network administration.

The multi-tenancy solutions - along with virtualization - that enable IaaS need to be better supported. Although virtualization management solutions are evolving, it's multi-tenancy support that will again be the game-changer. However, it brings its own challenges as an application cannot be made a multi-tenant supporting solution unless that is built into its DNA. Hence, a new architecture and outlook have to be adopted.

Final Thoughts

Network management and IT operations are embarking on an exciting journey with organizations that are adopting new technologies and services. As outside forces converge to shape next-generation network management, companies must take the necessary steps to ensure their solutions are optimizing the performance of critical revenue-generating services while managing complexity and reducing downtime and costs.

ABOUT Shweta Darbha

Shweta Darbha brings nearly a decade of experience in IT, business consulting and product management to her role as a Product Manager for CA Technologies. She has served many leading IT services and product companies in the IT infrastructure and network management, financial services, retail, airlines, and manufacturing domains, focusing on customer relationship management (CRM), customer data management (CDM), marketing and customer loyalty.

Related Links:


Share this

The Latest

June 25, 2020

I've had the opportunity to work with a number of organizations embarking on their AIOps journey. I always advise them to start by evaluating their needs and the possibilities AIOps can bring to them through five different levels of AIOps maturity. This is a strategic approach that allows enterprises to achieve complete automation for long-term success ...

June 24, 2020

Sumo Logic recently commissioned an independent market research study to understand the industry momentum behind continuous intelligence — and the necessity for digital organizations to embrace a cloud-native, real-time continuous intelligence platform to support the speed and agility of business for faster decision-making, optimizing security, driving new innovation and delivering world-class customer experiences. Some of the key findings include ...

June 23, 2020

When it comes to viruses, it's typically those of the computer/digital variety that IT is concerned about. But with the ongoing pandemic, IT operations teams are on the hook to maintain business functions in the midst of rapid and massive change. One of the biggest challenges for businesses is the shift to remote work at scale. Ensuring that they can continue to provide products and services — and satisfy their customers — against this backdrop is challenging for many ...

June 22, 2020

Teams tasked with developing and delivering software are under pressure to balance the business imperative for speed with high customer expectations for quality. In the course of trying to achieve this balance, engineering organizations rely on a variety of tools, techniques and processes. The 2020 State of Software Quality report provides a snapshot of the key challenges organizations encounter when it comes to delivering quality software at speed, as well as how they are approaching these hurdles. This blog introduces its key findings ...

June 18, 2020

For IT teams, run-the-business, commodity areas such as employee help desks, device support and communication platforms are regularly placed in the crosshairs for cost takeout, but these areas are also highly visible to employees. Organizations can improve employee satisfaction and business performance by building unified functions that are measured by employee experience rather than price. This approach will ultimately fund transformation, as well as increase productivity and innovation ...

June 17, 2020

In the agile DevOps framework, there is a vital piece missing; something that previous approaches to application development did well, but has since fallen by the wayside. That is, the post-delivery portion of the toolchain. Without continuous cloud optimization, the CI/CD toolchain still produces massive inefficiencies and overspend ...

June 16, 2020

The COVID-19 pandemic has exponentially accelerated digital transformation projects. To better understand where IT professionals are turning for help, we analyzed the online behaviors of IT decision-makers. Our research found an increase in demand for resources related to APM, microservices and dependence on cloud services ...

June 15, 2020

The rush to the public cloud has now slowed as organizations realized that it is not a "one size fits all" solution. The main issue is the lack of deep visibility into the performance of applications provided by the host. Our own research has recently revealed that 32% of public cloud resources are currently under-utilized, and without proper direction and guidance, this will remain the case ...

June 11, 2020

The global shift to working from home (WFH) enforced by COVID-19 stay-at-home orders has had a massive impact on everyone's working lives, not just in the way they remotely interact with their teams and IT systems, but also in how they spend their working days. With both governments and businesses committed to slowly opening up offices, it's increasingly clear that a high prevalence of remote work will continue throughout 2020 and beyond. This situation begets important questions ...

June 10, 2020
In recent years, with the emergence of newer technologies ranging from the cloud to machine learning, IT modernization has evolved from a replacement of end-of-life infrastructure to an enabler of innovation and business value. It is a complex process that can take months or even years, but a recent survey shows that the effort begins to deliver measurable results almost as soon as an organization executes the first steps on its roadmap ...