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4 Key ITSM Solutions

Dennis Rietvink

To stay competitive, organizations need to constantly evolve and improve all aspects of their businesses. They also have to engage measurable practices to ensure that all implemented changes are cost-effective and vital for their businesses.

ITSM, or IT Service Management, is a modern approach to planning, implementing and managing IT services of an agile, service-oriented organization. The practice is business, rather than technology-centered. IT services add the most value when they are in complete alignment with the needs of an organization. Otherwise, they impede a company's ability to react to market changes, put a strain on the budget, and, ultimately, result in dissatisfied customers and lost business opportunities.

The ability to measure progress and calculate ROI of IT projects is an important part of ITSM. Without a clear idea of project costs, organizations can't plan for the future and choose projects that would add the most strategic value at the lowest cost.

Organizations interested in implementing ITSM practices can follow the ITSM guidelines presented in three frameworks:

ITIL (Information Technology Infrastructure Library) consists of five books - Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The books are published to help organizations design, deploy, as well as measure the impact of their ITSM projects.

MOF (Microsoft Operations Framework) includes a number of guides to help design and deploy IT services in the most effective and affordable way. The guides break down the process into three phases - the Plan Phase, the Deliver Phase, and the Operate Phase.

COBIT (Control Objective for Information and Related Technology) offers guides on the ways to align IT objectives with business goals. It breaks down the process into four steps - Plan and Organize, Acquire and Implement, Deliver and Support, and Monitor and Evaluate.

ITSM frameworks are not dependent on one particular technology. The idea is to choose systems and applications that fit best the unique needs of each organization. The winning combination can include several products and services that deliver the best result at the lowest cost.

Some IT solutions can support a number of objectives of ITSM. A comprehensive infrastructure monitoring solution enables organizations to oversee in real time the performance of critical applications to ensure that all business processes are running smoothly.

Four key solutions that help deliver ITSM benefits include the following:

1. Distributed Application Monitoring

By monitoring groups of applications and processes, rather than individual components, an organization can get a better insight into its current business situation, since IT managers can instantly see how the monitored items are connected. The system can separate minor events that can wait to get fixed, from major accidents that require IT managers' immediate attention to prevent a major outage.

2. Notifications

Notifications can be forwarded to IT managers using email, IM, or SMS, ensuring that the right individuals are alerted about any potential problems right away.

3. Historical Data Collection

Historical Data Collection allows IT managers to generate reports on past events, analyze them, and draw conclusions to prevent similar problems from happening in the future.

4. End-user Monitoring

End-user Monitoring enables IT managers to ensure that the end users are not experiencing application performance issues.

ITSM practices can help organizations create flexible and productive IT environments aligned with each organization's unique business goals. There are a lot of solutions that offer a wealth of monitoring features to enable businesses to implement some of the basic principles of ITSM straight away.

Dennis Rietvink is Co-Founder and VP of Product Management at Savision

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4 Key ITSM Solutions

Dennis Rietvink

To stay competitive, organizations need to constantly evolve and improve all aspects of their businesses. They also have to engage measurable practices to ensure that all implemented changes are cost-effective and vital for their businesses.

ITSM, or IT Service Management, is a modern approach to planning, implementing and managing IT services of an agile, service-oriented organization. The practice is business, rather than technology-centered. IT services add the most value when they are in complete alignment with the needs of an organization. Otherwise, they impede a company's ability to react to market changes, put a strain on the budget, and, ultimately, result in dissatisfied customers and lost business opportunities.

The ability to measure progress and calculate ROI of IT projects is an important part of ITSM. Without a clear idea of project costs, organizations can't plan for the future and choose projects that would add the most strategic value at the lowest cost.

Organizations interested in implementing ITSM practices can follow the ITSM guidelines presented in three frameworks:

ITIL (Information Technology Infrastructure Library) consists of five books - Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The books are published to help organizations design, deploy, as well as measure the impact of their ITSM projects.

MOF (Microsoft Operations Framework) includes a number of guides to help design and deploy IT services in the most effective and affordable way. The guides break down the process into three phases - the Plan Phase, the Deliver Phase, and the Operate Phase.

COBIT (Control Objective for Information and Related Technology) offers guides on the ways to align IT objectives with business goals. It breaks down the process into four steps - Plan and Organize, Acquire and Implement, Deliver and Support, and Monitor and Evaluate.

ITSM frameworks are not dependent on one particular technology. The idea is to choose systems and applications that fit best the unique needs of each organization. The winning combination can include several products and services that deliver the best result at the lowest cost.

Some IT solutions can support a number of objectives of ITSM. A comprehensive infrastructure monitoring solution enables organizations to oversee in real time the performance of critical applications to ensure that all business processes are running smoothly.

Four key solutions that help deliver ITSM benefits include the following:

1. Distributed Application Monitoring

By monitoring groups of applications and processes, rather than individual components, an organization can get a better insight into its current business situation, since IT managers can instantly see how the monitored items are connected. The system can separate minor events that can wait to get fixed, from major accidents that require IT managers' immediate attention to prevent a major outage.

2. Notifications

Notifications can be forwarded to IT managers using email, IM, or SMS, ensuring that the right individuals are alerted about any potential problems right away.

3. Historical Data Collection

Historical Data Collection allows IT managers to generate reports on past events, analyze them, and draw conclusions to prevent similar problems from happening in the future.

4. End-user Monitoring

End-user Monitoring enables IT managers to ensure that the end users are not experiencing application performance issues.

ITSM practices can help organizations create flexible and productive IT environments aligned with each organization's unique business goals. There are a lot of solutions that offer a wealth of monitoring features to enable businesses to implement some of the basic principles of ITSM straight away.

Dennis Rietvink is Co-Founder and VP of Product Management at Savision

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...