5 Capabilities of Systems Management Software
The Factors to Consider When Evaluating Systems Management Software Vendors
October 25, 2010
Alex Bewley
Share this

The following are 5 factors to consider when evaluating systems management software vendors:

1. Dynamic and Complex Applications

Applications are becoming dynamic and complicated. Can your monitoring and performance software handle them? Historically, it has been fairly easy to monitor applications. Today, applications are increasingly componentized and are being abstracted from the underlying hardware platforms with the prevalence of virtualization technologies such as VMware, Hyper-V, AIX LPARs, and Solaris zones. It is now incumbent on systems management vendors to understand these virtualization technologies in great detail and how they impact application monitoring and performance. Systems management and application monitoring tools should make application monitoring easier, not more complicated.

Systems management tools should understand both application performance and availability as well as application transaction monitoring, to give a true end-user point of view. Together, these give a clearer picture of application and service delivery. However, your software must go deeper and provide the ability to monitor all the bits and pieces of infrastructure that play a role in the application delivery. This includes deep metrics on hardware, multiple platforms, physical infrastructure, and even dynamic environments.

2. Heterogeneous and Changing Environments

Heterogeneous platforms (Virtual, Physical and even Cloud) are the new normal. Most mid-enterprise IT departments are dealing with hardware platforms of many vintages and architectures. Virtualization and cloud computing add further complexity to the mix. When evaluating systems management software, companies must ensure they are capable of monitoring heterogeneous platforms and ever-changing environments.

The key is to have everything in your “Single Pane of Glass” IT Dashboard. This includes all your physical, virtual, and even cloud applications and infrastructure. For example, ensure your systems management software deeply monitors all your in-house physical systems (including IBM POWER, Solaris SPARC, and x86) all the way down to the resource level. The same dashboard must give access to your virtual environment as well, including deep metrics on VM guests to optimize performance and help identify instance contention. Lastly, your tool must be able to monitor cloud application and platforms from within the cloud and link that data back into your “Single Pane of Glass” IT dashboard.

3. Future Proofing

Are you future proofing? What about new technologies? Virtualization was and continues to be a big disruptor in technology, yet it took vendors years to understand how to effectively monitor virtual environments. With the advent of cloud and its adoption, a very similar problem is occurring again.

As technologies change, make sure your systems management tool is ready to grow with you. Safeguard your company by choosing a vendor that is progressive and is diversity-friendly. There will always be diversity in IT environments and platforms, so pick a vendor that thrives across many different IT environments. Don’t get stuck with software that only monitors and manages one platform.

4. Fast Deployment

Can you quickly evaluate and deploy? Time to deploy is critical for every IT manager. Companies want the ability to evaluate software and deploy at their own pace without having to rely on a full-time administrator to install and support the new software. Is the solution you’re evaluating going to save time and costs associated with deploying new software?

5. Try Before You Buy

Trial, trial and trial – before you talk to salespeople. Don’t get caught being sold through fancy demos, vapor-ware, and PowerPoint’s. Trial the tool. See what it does and how it acts in the environment. If the trial is complicated, frustrating, and doesn’t do what you want, don’t expect the purchased tool to be any better. Make sure the systems management tool is the right fit for your environment, and fully trial the software before getting too far in the buying process.

Try before you buy. You won’t buy a car without a test drive, so get behind the wheel and take the software for a rip around the track!

About Alex Bewley

Alex Bewley, CTO of uptime software, co-founded the company in 2000 and has been instrumental in the development of their up.time software product. Bewley is a computer scientist with a B.Sc.H in Computer Science from Queen’s University.

Related Links:

www.uptimesoftware.com

Share this

The Latest

February 07, 2023

Digital transformation was a universal theme in 2022. As we track changes in the enterprise architecture landscape, we observe trends that we believe will shape EA in 2023. Here are our predictions for the coming year ...

February 06, 2023

This year 2023, at a macro level we are moving from an inflation economy to a recession and uncertain economy and the general theme is certainly going to be "Doing More with Less" and "Customer Experience is the King." Let us examine what trends and technologies will play a lending hand in these circumstances ...

February 02, 2023

As organizations continue to adapt to a post-pandemic surge in cloud-based productivity, the 2023 State of the Network report from Viavi Solutions details how end-user awareness remains critical and explores the benefits — and challenges — of cloud and off-premises network modernization initiatives ...

February 01, 2023

In the network engineering world, many teams have yet to realize the immense benefit real-time collaboration tools can bring to a successful automation strategy. By integrating a collaboration platform into a network automation strategy — and taking advantage of being able to share responses, files, videos and even links to applications and device statuses — network teams can leverage these tools to manage, monitor and update their networks in real time, and improve the ways in which they manage their networks ...

January 31, 2023

A recent study revealed only an alarming 5% of IT decision makers who report having complete visibility into employee adoption and usage of company-issued applications, demonstrating they are often unknowingly careless when it comes to software investments that can ultimately be costly in terms of time and resources ...

January 30, 2023

Everyone has visibility into their multi-cloud networking environment, but only some are happy with what they see. Unfortunately, this continues a trend. According to EMA's latest research, most network teams have some end-to-end visibility across their multi-cloud networks. Still, only 23.6% are fully satisfied with their multi-cloud network monitoring and troubleshooting capabilities ...

January 26, 2023

As enterprises work to implement or improve their observability practices, tool sprawl is a very real phenomenon ... Tool sprawl can and does happen all across the organization. In this post, though, we'll focus specifically on how and why observability efforts often result in tool sprawl, some of the possible negative consequences of that sprawl, and we'll offer some advice on how to reduce or even avoid sprawl ...

January 25, 2023

As companies generate more data across their network footprints, they need network observability tools to help find meaning in that data for better decision-making and problem solving. It seems many companies believe that adding more tools leads to better and faster insights ... And yet, observability tools aren't meeting many companies' needs. In fact, adding more tools introduces new challenges ...

January 24, 2023

Driven by the need to create scalable, faster, and more agile systems, businesses are adopting cloud native approaches. But cloud native environments also come with an explosion of data and complexity that makes it harder for businesses to detect and remediate issues before everything comes to a screeching halt. Observability, if done right, can make it easier to mitigate these challenges and remediate incidents before they become major customer-impacting problems ...

January 23, 2023

The spiraling cost of energy is forcing public cloud providers to raise their prices significantly. A recent report by Canalys predicted that public cloud prices will jump by around 20% in the US and more than 30% in Europe in 2023. These steep price increases will test the conventional wisdom that moving to the cloud is a cheap computing alternative ...