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5 Tips For Getting Started on End-User Monitoring

Finding and implementing the appropriate end-user monitoring solution for your business requires significant effort, but it will be worthwhile in the end, if done properly.

The following are a couple tips that companies should consider:

1. Get Together

End-user monitoring will not be successful unless the IT and business teams work together toward a common goal: improving the company’s business services.

2. Get Your Priorities Straight

You must focus on the most mission-critical business services your company provides. Knowing your customer, what’s important to them, is essential in deciding which are the vital metrics to monitor.

3. Get Started with a Focused Pilot

The cost of end-user monitoring is hard to justify for some companies. You could monitor anything and everything but there is a cost associated with that. A better approach is to start with the top mission-critical applications for the business.

“Companies that focus on the fewest applications to start with are the most successful,” advises Lloyd Bloom of Compuware. “The pilot program should start with two or three applications. When the company has a good handle on managing those applications, they can expand it.”

4. Get the Right Info to the Right People

You must make alerts meaningful, and get the right information to the right people so the data is actionable. Consider accountability within your organization, and how the alerting, reporting and dashboards of the monitoring product will support those responsible for making decisions and solving problems.

“With any monitoring product, if you don’t use the information, the tool will turn into shelfware,” warns Bloom.

5. Get Help

Many companies fail to understand the effort needed to design and implement end-user monitoring. Companies are better off engaging help to implement the initial program and getting the training necessary to maintain the project once it is in production.

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5 Tips For Getting Started on End-User Monitoring

Finding and implementing the appropriate end-user monitoring solution for your business requires significant effort, but it will be worthwhile in the end, if done properly.

The following are a couple tips that companies should consider:

1. Get Together

End-user monitoring will not be successful unless the IT and business teams work together toward a common goal: improving the company’s business services.

2. Get Your Priorities Straight

You must focus on the most mission-critical business services your company provides. Knowing your customer, what’s important to them, is essential in deciding which are the vital metrics to monitor.

3. Get Started with a Focused Pilot

The cost of end-user monitoring is hard to justify for some companies. You could monitor anything and everything but there is a cost associated with that. A better approach is to start with the top mission-critical applications for the business.

“Companies that focus on the fewest applications to start with are the most successful,” advises Lloyd Bloom of Compuware. “The pilot program should start with two or three applications. When the company has a good handle on managing those applications, they can expand it.”

4. Get the Right Info to the Right People

You must make alerts meaningful, and get the right information to the right people so the data is actionable. Consider accountability within your organization, and how the alerting, reporting and dashboards of the monitoring product will support those responsible for making decisions and solving problems.

“With any monitoring product, if you don’t use the information, the tool will turn into shelfware,” warns Bloom.

5. Get Help

Many companies fail to understand the effort needed to design and implement end-user monitoring. Companies are better off engaging help to implement the initial program and getting the training necessary to maintain the project once it is in production.

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The Latest

E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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Gartner revealed its top strategic predictions for 2025 and beyond. Gartner's top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact ...

The adoption of artificial intelligence (AI) is accelerating across the telecoms industry, with 88% of fixed broadband service providers now investigating or trialing AI automation to enhance their fixed broadband services, according to new research from Incognito Software Systems and Omdia ...

 

AWS is a cloud-based computing platform known for its reliability, scalability, and flexibility. However, as helpful as its comprehensive infrastructure is, disparate elements and numerous siloed components make it difficult for admins to visualize the cloud performance in detail. It requires meticulous monitoring techniques and deep visibility to understand cloud performance and analyze operational efficiency in detail to ensure seamless cloud operations ...

Imagine a future where software, once a complex obstacle, becomes a natural extension of daily workflow — an intuitive, seamless experience that maximizes productivity and efficiency. This future is no longer a distant vision but a reality being crafted by the transformative power of Artificial Intelligence ...

Enterprise data sprawl already challenges companies' ability to protect and back up their data. Much of this information is never fully secured, leaving organizations vulnerable. Now, as GenAI platforms emerge as yet another environment where enterprise data is consumed, transformed, and created, this fragmentation is set to intensify ...

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