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5 Tips For Getting Started on End-User Monitoring

Finding and implementing the appropriate end-user monitoring solution for your business requires significant effort, but it will be worthwhile in the end, if done properly.

The following are a couple tips that companies should consider:

1. Get Together

End-user monitoring will not be successful unless the IT and business teams work together toward a common goal: improving the company’s business services.

2. Get Your Priorities Straight

You must focus on the most mission-critical business services your company provides. Knowing your customer, what’s important to them, is essential in deciding which are the vital metrics to monitor.

3. Get Started with a Focused Pilot

The cost of end-user monitoring is hard to justify for some companies. You could monitor anything and everything but there is a cost associated with that. A better approach is to start with the top mission-critical applications for the business.

“Companies that focus on the fewest applications to start with are the most successful,” advises Lloyd Bloom of Compuware. “The pilot program should start with two or three applications. When the company has a good handle on managing those applications, they can expand it.”

4. Get the Right Info to the Right People

You must make alerts meaningful, and get the right information to the right people so the data is actionable. Consider accountability within your organization, and how the alerting, reporting and dashboards of the monitoring product will support those responsible for making decisions and solving problems.

“With any monitoring product, if you don’t use the information, the tool will turn into shelfware,” warns Bloom.

5. Get Help

Many companies fail to understand the effort needed to design and implement end-user monitoring. Companies are better off engaging help to implement the initial program and getting the training necessary to maintain the project once it is in production.

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5 Tips For Getting Started on End-User Monitoring

Finding and implementing the appropriate end-user monitoring solution for your business requires significant effort, but it will be worthwhile in the end, if done properly.

The following are a couple tips that companies should consider:

1. Get Together

End-user monitoring will not be successful unless the IT and business teams work together toward a common goal: improving the company’s business services.

2. Get Your Priorities Straight

You must focus on the most mission-critical business services your company provides. Knowing your customer, what’s important to them, is essential in deciding which are the vital metrics to monitor.

3. Get Started with a Focused Pilot

The cost of end-user monitoring is hard to justify for some companies. You could monitor anything and everything but there is a cost associated with that. A better approach is to start with the top mission-critical applications for the business.

“Companies that focus on the fewest applications to start with are the most successful,” advises Lloyd Bloom of Compuware. “The pilot program should start with two or three applications. When the company has a good handle on managing those applications, they can expand it.”

4. Get the Right Info to the Right People

You must make alerts meaningful, and get the right information to the right people so the data is actionable. Consider accountability within your organization, and how the alerting, reporting and dashboards of the monitoring product will support those responsible for making decisions and solving problems.

“With any monitoring product, if you don’t use the information, the tool will turn into shelfware,” warns Bloom.

5. Get Help

Many companies fail to understand the effort needed to design and implement end-user monitoring. Companies are better off engaging help to implement the initial program and getting the training necessary to maintain the project once it is in production.

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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