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5 Tools to Help Virtualize Your Network Operations Center

Michael Procopio

With the adjustment to the new normal of remote work, IT Operations teams are struggling for a variety of reasons. One of the biggest problems is disrupted communications patterns. At the office, it's easy to ask a coworker a question. For most, their subject matter experts — who were a desk or two away — are no longer readily available. Organizations now face a lack of tools that can funnel information one place leaving an operator to view multiple IT operations tools on different systems.

To deal with this situation, businesses should start by virtualizing your Network Operations Center (NOC). Here are five tools that can help:

Group Chat Tool

Operations teams need to modify their processes to remain effective in a remote working environment. Issues that once required a quick walk over to the IT team now demands a chat or call.

There is also a lot of benefit in just hearing other people talk about something that you can add value too, which goes away when you are remote.

Person to person chat tools have been around since AOL, but group chat tools provide new functions that are particularly useful for IT teams.

Single Pane of Glass

A recent study by Enterprise Management Associates shows that, on average, IT Operations teams have 23 tools. When working at an operations center, moving between the screens of various tools, while inefficient, is not impossible. There is a lot of desk space for all those monitors or wall space for projection.

For example, I have two monitors in my home office, and could even do three, but not 23 (remember that's just the average). I can bring up more virtual windows but that is not always as efficient as separate monitors.

To avoid the need for 23 separate monitors, IT teams should integrate tools to be condensed into a "single pane of glass." This makes it easier for an operator to keep track of everything going on and ensures everyone sees the same data.

Correlation and Analytics

A follow on to the single pane of glass is bringing all alerts and metrics into a single tool that you can apply event analytics and AIOps to all data.

For example, integrating synthetic monitoring data with system and network data can link an application performance slowdown with a network or system problem that is causing an application performance problem.

ChatOps

ChatOps, in this context, is the ability of IT operations tools to communicate with humans via a group chat tool. A chatbot takes commands from the group chat software and passes it on to the IT operations tool, then takes the tool's response and puts it in the group chat. This improves staff efficiency by allowing anyone in the chat room to issue a command where everyone can see the results. ChatOps becomes the physical version of everyone standing behind you while you type commands and see results on your monitor.

IT Process Automation

Automating tasks provides multiple benefits. It reduces human error, speeds execution, and can roll back a change. With advanced orchestration tools, you can control access to the workflows representing each task and can provide an audit trail.

Automation has the added benefit of reducing costs. In fact, I've seen customers save upwards of $4M by adopting IT process automation.

In conclusion, while most of the discussion has been focused on tools, a change in processes or culture may be needed to make the most of them. For the current situation and with the prospect that this situation will repeat in the future, your operations teams need to be able to be virtual when necessary. If you haven't started virtualizing your NOC yet, the best places to start are group chats and a single pane of glass. Group chat gets communications as close to being in the office as possible. Consolidating as much information as possible in one place minimizes context switching, which disrupts focused thinking, increasing the amount of time to find and fix the problem.

Most disaster recovery plans never thought to account for the situation we are going through now, but given the current realities organizations still need to ensure their teams remain effective. The tools described here help increase the efficiency and quality of your operations, even if you never had to work at home before.

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Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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5 Tools to Help Virtualize Your Network Operations Center

Michael Procopio

With the adjustment to the new normal of remote work, IT Operations teams are struggling for a variety of reasons. One of the biggest problems is disrupted communications patterns. At the office, it's easy to ask a coworker a question. For most, their subject matter experts — who were a desk or two away — are no longer readily available. Organizations now face a lack of tools that can funnel information one place leaving an operator to view multiple IT operations tools on different systems.

To deal with this situation, businesses should start by virtualizing your Network Operations Center (NOC). Here are five tools that can help:

Group Chat Tool

Operations teams need to modify their processes to remain effective in a remote working environment. Issues that once required a quick walk over to the IT team now demands a chat or call.

There is also a lot of benefit in just hearing other people talk about something that you can add value too, which goes away when you are remote.

Person to person chat tools have been around since AOL, but group chat tools provide new functions that are particularly useful for IT teams.

Single Pane of Glass

A recent study by Enterprise Management Associates shows that, on average, IT Operations teams have 23 tools. When working at an operations center, moving between the screens of various tools, while inefficient, is not impossible. There is a lot of desk space for all those monitors or wall space for projection.

For example, I have two monitors in my home office, and could even do three, but not 23 (remember that's just the average). I can bring up more virtual windows but that is not always as efficient as separate monitors.

To avoid the need for 23 separate monitors, IT teams should integrate tools to be condensed into a "single pane of glass." This makes it easier for an operator to keep track of everything going on and ensures everyone sees the same data.

Correlation and Analytics

A follow on to the single pane of glass is bringing all alerts and metrics into a single tool that you can apply event analytics and AIOps to all data.

For example, integrating synthetic monitoring data with system and network data can link an application performance slowdown with a network or system problem that is causing an application performance problem.

ChatOps

ChatOps, in this context, is the ability of IT operations tools to communicate with humans via a group chat tool. A chatbot takes commands from the group chat software and passes it on to the IT operations tool, then takes the tool's response and puts it in the group chat. This improves staff efficiency by allowing anyone in the chat room to issue a command where everyone can see the results. ChatOps becomes the physical version of everyone standing behind you while you type commands and see results on your monitor.

IT Process Automation

Automating tasks provides multiple benefits. It reduces human error, speeds execution, and can roll back a change. With advanced orchestration tools, you can control access to the workflows representing each task and can provide an audit trail.

Automation has the added benefit of reducing costs. In fact, I've seen customers save upwards of $4M by adopting IT process automation.

In conclusion, while most of the discussion has been focused on tools, a change in processes or culture may be needed to make the most of them. For the current situation and with the prospect that this situation will repeat in the future, your operations teams need to be able to be virtual when necessary. If you haven't started virtualizing your NOC yet, the best places to start are group chats and a single pane of glass. Group chat gets communications as close to being in the office as possible. Consolidating as much information as possible in one place minimizes context switching, which disrupts focused thinking, increasing the amount of time to find and fix the problem.

Most disaster recovery plans never thought to account for the situation we are going through now, but given the current realities organizations still need to ensure their teams remain effective. The tools described here help increase the efficiency and quality of your operations, even if you never had to work at home before.

Hot Topics

The Latest

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...