6 Indicators of a Successful Digital Transformation
March 04, 2020
Share this

Most (93%) enterprises are undergoing some kind of digital transformation driven primarily by a desire to cut costs (77%) and improve customer experience (71%), according to the State of Enterprise Digital Transformation survey conducted by Hanover Research and commissioned by AHEAD.

Yet of those surveyed, almost half (42%) are struggling to achieve success as they fall behind schedule or their efforts stall altogether.

The survey revealed the most common and difficult challenges of enterprise digital transformations are legacy systems (36%) and technical debt (24%). As such, 67% of respondents cited infrastructure as a big part of their digital transformation strategy.

An analysis of the survey results revealed six factors that correlate with digital transformation success.

1. Dedicated Leadership

The survey found that 83% of digital transformations that are on track or ahead of schedule are led by a CIO, CEO, CDO, or CTO. As digital transformation touches every part of an enterprise, company-wide buy-in is critical.

2. All-In Approach

Transformations that are on track are 30% more likely to be structured as full-scale change initiatives.

Because digital operations are often so interconnected, piecemeal and partial transformations can often be siloed and result in limited impact on the factors driving the transformation.

3. Defined Digital Roadmap

92% of transformations that are on target or ahead of schedule have a defined strategy and roadmap that includes IT infrastructure and operations.

4. Alignment Between Infrastructure and Apps

Enterprises powered by an integrated DevOps approach are 43% more likely to see success in digital transformation efforts. To avoid bottlenecks, enterprises should audit DevOps functions before undergoing digital transformation.

5. Platform Mindset

Businesses that include IT infrastructure as a big part of their digital transformation are 36% more likely to have a successful transformation. As the backbone of a digital change initiative, an enterprise's infrastructure determines how far the transformation will go and its limits.

6. Commitment to Intelligent Operations

Companies that monitor IT performance in real time and remediate issues quickly are 24% more likely to undergo a successful digital transformation

Companies that monitor IT performance in real time and remediate issues quickly are 24% more likely to undergo a successful digital transformation. Further, the survey found that enterprises are more likely to see success in digital transformation if they have confidence in their abilities to perform highly in areas of automation, monitoring, hybrid cloud models and integrated security.

Tom Pohlmann, Head of Customer Success and Marketing at AHEAD, concluded: "Transformations are complex and often involve conflicting objectives like cost cutting alongside customer experience improvements. Without a strong foundation on which to build, run and innovate, transformation efforts will fail."

Share this

The Latest

October 21, 2021

Scaling DevOps and SRE practices is critical to accelerating the release of high-quality digital services. However, siloed teams, manual approaches, and increasingly complex tooling slow innovation and make teams more reactive than proactive, impeding their ability to drive value for the business, according to a new report from Dynatrace, Deep Cloud Observability and Advanced AIOps are Key to Scaling DevOps Practices ...

October 20, 2021

Over three quarters (79%) of database professionals are now using either a paid-for or in-house monitoring tool, according to a new survey from Redgate Software ...

October 19, 2021

Gartner announced the top strategic technology trends that organizations need to explore in 2022. With CEOs and Boards striving to find growth through direct digital connections with customers, CIOs' priorities must reflect the same business imperatives, which run through each of Gartner's top strategic tech trends for 2022 ...

October 18, 2021

Distributed tracing has been growing in popularity as a primary tool for investigating performance issues in microservices systems. Our recent DevOps Pulse survey shows a 38% increase year-over-year in organizations' tracing use. Furthermore, 64% of those respondents who are not yet using tracing indicated plans to adopt it in the next two years ...

October 14, 2021

Businesses are embracing artificial intelligence (AI) technologies to improve network performance and security, according to a new State of AIOps Study, conducted by ZK Research and Masergy ...

October 13, 2021

What may have appeared to be a stopgap solution in the spring of 2020 is now clearly our new workplace reality: It's impossible to walk back so many of the developments in workflow we've seen since then. The question is no longer when we'll all get back to the office, but how the companies that are lagging in their technological ability to facilitate remote work can catch up ...

October 12, 2021

The pandemic accelerated organizations' journey to the cloud to enable agile, on-demand, flexible access to resources, helping them align with a digital business's dynamic needs. We heard from many of our customers at the start of lockdown last year, saying they had to shift to a remote work environment, seemingly overnight, and this effort was heavily cloud-reliant. However, blindly forging ahead can backfire ...

October 07, 2021

SmartBear recently released the results of its 2021 State of Software Quality | Testing survey. I doubt you'll be surprised to hear that a "lack of time" was reported as the number one challenge to doing more testing, especially as release frequencies continue to increase. However, it was disheartening to see that a lack of time was also the number one response when we asked people to identify the biggest blocker to professional development ...

October 06, 2021

The role of the CIO is evolving with an increased focus on unlocking customer connections through service innovation, according to the 2021 Global CIO Survey. The study reveals the shift in the role of the CIO with the majority of CIO respondents stating innovation, operational efficiency, and customer experience as their top priorities ...

October 05, 2021

The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home, according to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software ...