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7 Takeaways on the State of Observability in Financial Services and Insurance

Peter Pezaris
New Relic

In 2023, New Relic conducted a study to learn more about observability’s impact on businesses and the technical professionals behind them. The observability forecast surveyed professionals across numerous industries and geographic locations to better understand the current state of observability. Of the 1,700 tech practitioners and decision makers surveyed, 176 were associated with the financial and insurance industries.

This year, New Relic published the State of Observability for Financial Services and Insurance Report to share insights derived from the 2023 Observability Forecast on the adoption and business value of observability across the financial services industry (FSI) and insurance sectors.


Source: New Relic

Here are seven key takeaways from the report:

1. Observability is Critical to Top Technology Strategies and Trends

Companies are learning the importance of investing in observability, with 54% of financial and insurance organizations reporting that the need for observability stems from an increased focus on security, governance, risk, and compliance given the complex regulatory requirements in the industry. Other drivers included shifting to a multi-cloud environment (43%), adoption of artificial intelligence (AI) technologies (40%), and development of cloud-native application architectures (38%).

2. Observability Adoption is Gaining Momentum

To better manage complex offerings, 38% of financial institutions have already deployed full-stack observability. Financial services and insurance organizations have also widely adopted observability capabilities within backend monitoring, with 75% applying infrastructure monitoring and 63% utilizing application performance monitoring (APM). In the next two years, 93% of respondents expected to have deployed infrastructure monitoring, and 89% expected to have adopted APM.

3. Organizations Prefer a Unified View of their Tech Stacks

Financial and insurance companies aim to reduce the number of observability tools used with over half of respondents (52%) reporting a preference for a consolidated platform. However, 43% of respondents still considered their telemetry data siloed. With that said, 42% shared that their organization is likely to adopt a more consolidated approach for observability tools in the next year. Over the past year, the proportion of financial and insurance companies using a single tool has grown from .3% to 4.5% — a 15-fold increase.

4. Managing Outages and Decreasing Cost Requires Observability

Time is of the essence when resolving high-business-impact outages, with more than a third (35%) of financial services and insurance respondents reporting a loss of more than $500,000 per hour. Of the respondents who reported a mean time to detect (MTTD) of 30 minutes or less, 51% had adopted full-stack observability, and 64% of those who utilize full-stack observability said that mean time to resolve (MTTR) has improved.

5. Successful Tech Stack Monitoring Comes at a Cost

Respondents from financial and insurance organizations reported higher spending on observability tools than other industries, with nearly half (49%) spending $500,000 or more per year on observability, and 31% dishing out $1 million or more per year.

6. Observability Enhances Business Success

Organization values increased as a result of observability investments, with over half (52%) reporting more than $500,000, and 41% noting a total value of $1 million or more. Nearly half (47%) of IT decision makers said observability helps them to achieve business key performance indicators (KPIs), and 45% of practitioners reported increased productivity. Overall benefits of adopting an observability platform included improved system uptime and reliability (46%), increased operational efficiency (42%), and an improved real-user experience (31%).

7. The Future of Observability is Bright

Observability within the FSI and insurance industries will continue to rapidly grow in the coming years. An overwhelming majority of respondents (96%) expected to have deployed security monitoring in the next two years, followed by alerts and network monitoring (both 94%). In the next year, 42% said they planned to train staff on best practices for observability, and 43% predicted tool consolidation.

Peter Pezaris is Chief Design and Strategy Officer at New Relic

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7 Takeaways on the State of Observability in Financial Services and Insurance

Peter Pezaris
New Relic

In 2023, New Relic conducted a study to learn more about observability’s impact on businesses and the technical professionals behind them. The observability forecast surveyed professionals across numerous industries and geographic locations to better understand the current state of observability. Of the 1,700 tech practitioners and decision makers surveyed, 176 were associated with the financial and insurance industries.

This year, New Relic published the State of Observability for Financial Services and Insurance Report to share insights derived from the 2023 Observability Forecast on the adoption and business value of observability across the financial services industry (FSI) and insurance sectors.


Source: New Relic

Here are seven key takeaways from the report:

1. Observability is Critical to Top Technology Strategies and Trends

Companies are learning the importance of investing in observability, with 54% of financial and insurance organizations reporting that the need for observability stems from an increased focus on security, governance, risk, and compliance given the complex regulatory requirements in the industry. Other drivers included shifting to a multi-cloud environment (43%), adoption of artificial intelligence (AI) technologies (40%), and development of cloud-native application architectures (38%).

2. Observability Adoption is Gaining Momentum

To better manage complex offerings, 38% of financial institutions have already deployed full-stack observability. Financial services and insurance organizations have also widely adopted observability capabilities within backend monitoring, with 75% applying infrastructure monitoring and 63% utilizing application performance monitoring (APM). In the next two years, 93% of respondents expected to have deployed infrastructure monitoring, and 89% expected to have adopted APM.

3. Organizations Prefer a Unified View of their Tech Stacks

Financial and insurance companies aim to reduce the number of observability tools used with over half of respondents (52%) reporting a preference for a consolidated platform. However, 43% of respondents still considered their telemetry data siloed. With that said, 42% shared that their organization is likely to adopt a more consolidated approach for observability tools in the next year. Over the past year, the proportion of financial and insurance companies using a single tool has grown from .3% to 4.5% — a 15-fold increase.

4. Managing Outages and Decreasing Cost Requires Observability

Time is of the essence when resolving high-business-impact outages, with more than a third (35%) of financial services and insurance respondents reporting a loss of more than $500,000 per hour. Of the respondents who reported a mean time to detect (MTTD) of 30 minutes or less, 51% had adopted full-stack observability, and 64% of those who utilize full-stack observability said that mean time to resolve (MTTR) has improved.

5. Successful Tech Stack Monitoring Comes at a Cost

Respondents from financial and insurance organizations reported higher spending on observability tools than other industries, with nearly half (49%) spending $500,000 or more per year on observability, and 31% dishing out $1 million or more per year.

6. Observability Enhances Business Success

Organization values increased as a result of observability investments, with over half (52%) reporting more than $500,000, and 41% noting a total value of $1 million or more. Nearly half (47%) of IT decision makers said observability helps them to achieve business key performance indicators (KPIs), and 45% of practitioners reported increased productivity. Overall benefits of adopting an observability platform included improved system uptime and reliability (46%), increased operational efficiency (42%), and an improved real-user experience (31%).

7. The Future of Observability is Bright

Observability within the FSI and insurance industries will continue to rapidly grow in the coming years. An overwhelming majority of respondents (96%) expected to have deployed security monitoring in the next two years, followed by alerts and network monitoring (both 94%). In the next year, 42% said they planned to train staff on best practices for observability, and 43% predicted tool consolidation.

Peter Pezaris is Chief Design and Strategy Officer at New Relic

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Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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