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Management Tools for MSPs Could Come in Handy in the Private Cloud

The emergence of private and public cloud computing technologies is causing organizations to revisit their IT performance management strategies and evaluate if the solutions that they currently have in place can be as effective in these new environments.

Many of them are already finding that the tools in which they had in place for many years do not have all of the necessary capabilities to support cloud deployments, and are looking for new features, delivery methods and pricing models to meet their new objectives. On the other hand, vendors from different areas of IT performance management are focusing a major part of their product development efforts on making their solutions more “cloud friendly”. When it comes to Business Service Management, some vendors might find that some capabilities that have been developed in the past might come in handy when managing private cloud environments. As deployments of private cloud services become more prevalent in the enterprise, some of these vendors could experience the market actually “coming to them”.

Even though private clouds cannot deliver all of the benefits that organizations generally associate with the term “cloud computing”, they still enable organizations to achieve the same significant improvements, especially in the areas such as the flexibility of management and alignment of infrastructure management with business needs. From a management perspective, deployments of private cloud services are driving IT organizations to act like internal service providers. For that reason, many of the capabilities that BSM vendors built to make their solutions more appealing to the managed service provider market could be very valuable for the management of private cloud environments.

Historically, while some vendors saw the managed service provider market as a major opportunity for growth, some others were very turned off by long sales cycles and more complicated requirements, and decided to focus on other markets in which they have a better chance to win. Vendors that had focused on this market segment and built capabilities that would allow them to deal with some of the key challenges of providing BSM as a managed service are now finding it much easier to enter the private cloud management market and position themselves for success. A good example of this type of company is ScienceLogic. Nimsoft has also been looking to replicate their success in the MSP market and use their capabilities in the private cloud environments. Additionally, AccelOps recently announced a new version of their solutions that include some enhancements designed specifically to better address the needs of the MSP market.

It should be noted that vendors cannot take just any solution that was designed to work for MSPs and apply it to private clouds. In order for these technologies to benefit the users of private cloud services, they need to include a set of additional functionalities that will make them effective in managing virtualized and dynamic infrastructure. However, the capabilities such as multi-tenancy, SLA management or the ability to calculate service chargebacks have been essential for using BSM solutions in the MSP market and they are equally as important in managing private cloud environments.

About Bojan Simic

Bojan Simic is the founder and Principal Analyst at TRAC Research, a market research and analyst firm that specializes in IT performance management. As an industry analyst, Bojan interviewed more than 2,000 IT and business professionals from end-user organizations and published more than 50 research reports. Bojan's coverage area at TRAC Research includes application and network monitoring, WAN management and acceleration, cloud and virtualization management, BSM and managed services.

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Management Tools for MSPs Could Come in Handy in the Private Cloud

The emergence of private and public cloud computing technologies is causing organizations to revisit their IT performance management strategies and evaluate if the solutions that they currently have in place can be as effective in these new environments.

Many of them are already finding that the tools in which they had in place for many years do not have all of the necessary capabilities to support cloud deployments, and are looking for new features, delivery methods and pricing models to meet their new objectives. On the other hand, vendors from different areas of IT performance management are focusing a major part of their product development efforts on making their solutions more “cloud friendly”. When it comes to Business Service Management, some vendors might find that some capabilities that have been developed in the past might come in handy when managing private cloud environments. As deployments of private cloud services become more prevalent in the enterprise, some of these vendors could experience the market actually “coming to them”.

Even though private clouds cannot deliver all of the benefits that organizations generally associate with the term “cloud computing”, they still enable organizations to achieve the same significant improvements, especially in the areas such as the flexibility of management and alignment of infrastructure management with business needs. From a management perspective, deployments of private cloud services are driving IT organizations to act like internal service providers. For that reason, many of the capabilities that BSM vendors built to make their solutions more appealing to the managed service provider market could be very valuable for the management of private cloud environments.

Historically, while some vendors saw the managed service provider market as a major opportunity for growth, some others were very turned off by long sales cycles and more complicated requirements, and decided to focus on other markets in which they have a better chance to win. Vendors that had focused on this market segment and built capabilities that would allow them to deal with some of the key challenges of providing BSM as a managed service are now finding it much easier to enter the private cloud management market and position themselves for success. A good example of this type of company is ScienceLogic. Nimsoft has also been looking to replicate their success in the MSP market and use their capabilities in the private cloud environments. Additionally, AccelOps recently announced a new version of their solutions that include some enhancements designed specifically to better address the needs of the MSP market.

It should be noted that vendors cannot take just any solution that was designed to work for MSPs and apply it to private clouds. In order for these technologies to benefit the users of private cloud services, they need to include a set of additional functionalities that will make them effective in managing virtualized and dynamic infrastructure. However, the capabilities such as multi-tenancy, SLA management or the ability to calculate service chargebacks have been essential for using BSM solutions in the MSP market and they are equally as important in managing private cloud environments.

About Bojan Simic

Bojan Simic is the founder and Principal Analyst at TRAC Research, a market research and analyst firm that specializes in IT performance management. As an industry analyst, Bojan interviewed more than 2,000 IT and business professionals from end-user organizations and published more than 50 research reports. Bojan's coverage area at TRAC Research includes application and network monitoring, WAN management and acceleration, cloud and virtualization management, BSM and managed services.

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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