APM Drives Business
May 30, 2019
Share this

Executives from proactive organizations reported using performance management strategies to deliver innovation and meet broader business goals, and implementing application performance management (APM) tools with advanced monitoring features such as real-time user experience monitoring, and providing a composite view of log and performance data, according to Driving Business Performance Through Application Performance Management, a new report from GigaOm, sponsored by SolarWinds.

"Technology professionals that leverage performance management and monitoring tools to achieve high-level business goals — surpassing downtime, poor connection, and slow performance to create a truly customer-centric user experience — enjoy better chances of keeping pace in ever-changing markets and achieving overall business success," said Denny LeCompte, GM, Application Management, SolarWinds. "Integrating robust APM tools presents the opportunity to transform any business and create a strong competitive advantage."

However, the report also revealed another trend — the majority of business leaders set priorities based on what can be easily fixed versus what matters most to customers. For 61 percent of business leaders surveyed, the primary driver of performance management strategies is to diagnose and resolve problems as quickly as possible, followed by managing the complex application environment (57 percent). These organizations were categorized as reactive, driven by managing day-to-day tasks and troubleshooting application issues, rather than a focus on end-user experience.

Report findings included:

Primary Driver of Application Performance Management Tools and Strategies

■ The primary driver, according to 61 percent of executive decision makers from reactive organizations, is to diagnose and fix problems

■ The second driver is managing complex application environments (57 percent).

■ Both criteria are seen as a higher priority than delivering the best possible customer experience (52 percent). While it's important to troubleshoot issues, this suggests that priorities are set by looking at what can easily be fixed first, versus prioritizing what matters most to customers.

Prioritization of Criteria Related to Customer Experience

■ 66 percent of proactive organizations see customer experience criteria as important, compared to only 34 percent of reactive organizations.

■ Proactive respondents were nearly twice as likely to value customer experience criteria as important. All criteria matter, but for the proactive group, customer-related criteria matters the most.

Most Important Features of APM Tools

■ 65 percent of proactive organizations have comprehensive performance monitoring coverage of the DevOps toolchain, compared to 18 percent of reactive organizations.

■ Proactive organizations consistently value more advanced APM features (54 percent), such as:
- measuring user experience in real time (44 percent)
- providing a composite view of log and performance data (35 percent)
- having a live tail feed of logs and other data sources (32 percent)

■ Contrarily, reactive organizations value advanced features by under 30 percent.

Methodology: The report is based on a survey fielded in March 2019, which yielded 358 responses from business professionals including direct/department heads, CIO/CTO, VP/assistant VP, CEO, general manager, president, SVP, CFO, partner/chairman/board member, COO, and CDO, operating in organizations that have between 500 – 10K+ employees from various vertical markets.

Share this

The Latest

February 02, 2023

As organizations continue to adapt to a post-pandemic surge in cloud-based productivity, the 2023 State of the Network report from Viavi Solutions details how end-user awareness remains critical and explores the benefits — and challenges — of cloud and off-premises network modernization initiatives ...

February 01, 2023

In the network engineering world, many teams have yet to realize the immense benefit real-time collaboration tools can bring to a successful automation strategy. By integrating a collaboration platform into a network automation strategy — and taking advantage of being able to share responses, files, videos and even links to applications and device statuses — network teams can leverage these tools to manage, monitor and update their networks in real time, and improve the ways in which they manage their networks ...

January 31, 2023

A recent study revealed only an alarming 5% of IT decision makers who report having complete visibility into employee adoption and usage of company-issued applications, demonstrating they are often unknowingly careless when it comes to software investments that can ultimately be costly in terms of time and resources ...

January 30, 2023

Everyone has visibility into their multi-cloud networking environment, but only some are happy with what they see. Unfortunately, this continues a trend. According to EMA's latest research, most network teams have some end-to-end visibility across their multi-cloud networks. Still, only 23.6% are fully satisfied with their multi-cloud network monitoring and troubleshooting capabilities ...

January 26, 2023

As enterprises work to implement or improve their observability practices, tool sprawl is a very real phenomenon ... Tool sprawl can and does happen all across the organization. In this post, though, we'll focus specifically on how and why observability efforts often result in tool sprawl, some of the possible negative consequences of that sprawl, and we'll offer some advice on how to reduce or even avoid sprawl ...

January 25, 2023

As companies generate more data across their network footprints, they need network observability tools to help find meaning in that data for better decision-making and problem solving. It seems many companies believe that adding more tools leads to better and faster insights ... And yet, observability tools aren't meeting many companies' needs. In fact, adding more tools introduces new challenges ...

January 24, 2023

Driven by the need to create scalable, faster, and more agile systems, businesses are adopting cloud native approaches. But cloud native environments also come with an explosion of data and complexity that makes it harder for businesses to detect and remediate issues before everything comes to a screeching halt. Observability, if done right, can make it easier to mitigate these challenges and remediate incidents before they become major customer-impacting problems ...

January 23, 2023

The spiraling cost of energy is forcing public cloud providers to raise their prices significantly. A recent report by Canalys predicted that public cloud prices will jump by around 20% in the US and more than 30% in Europe in 2023. These steep price increases will test the conventional wisdom that moving to the cloud is a cheap computing alternative ...

January 19, 2023

Despite strong interest over the past decade, the actual investment in DX has been recent. While 100% of enterprises are now engaged with DX in some way, most (77%) have begun their DX journey within the past two years. And most are early stage, with a fourth (24%) at the discussion stage and half (49%) currently transforming. Only 27% say they have finished their DX efforts ...

January 18, 2023

While most thought that distraction and motivation would be the main contributors to low productivity in a work-from-home environment, many organizations discovered that it was gaps in their IT systems that created some of the most significant challenges ...