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APM in the New Hybrid World

APM for Any Infrastructure, Any Application, Any Personae
Ulrica de Fort-Menares

True Application Performance Monitoring (APM) cross-cuts many IT tiers: network infrastructure, physical and virtual infrastructure, databases, mobile devices, etc. An ideal Application Performance Monitoring solution provides visibility over any infrastructure, for any app and any audience.

1. Any Infrastructure – We live in a hybrid world

Enterprises are transitioning to cloud, hybrid WAN and BYOD. We call this the three dimensions of the new hybrid world.


Traditional Enterprise Architecture is in the bottom left front quadrant. Managed applications are typically hosted in the Private Cloud. Many enterprises have managed networks and managed devices such as laptops, desktop, IP phones, etc.

Cloud computing, mobility and BYOD trends are rapidly changing the landscape, driving Enterprise Architecture to the top right quadrant. Enterprises are now consuming SaaS applications that are not managed by traditional IT. The Internet has become a much more stable platform; businesses are migrating their traditional network to the Internet. Users are accessing Enterprise content from anywhere across the unmanaged Internet. Enterprises are also dealing with an influx of unmanaged BYOD devices.

Implications: In this new hybrid world, you will likely have limited visibility of devices, applications and/or networks. Multiple administrative domains will become the new norm. Enterprises need new capabilities to perform fault isolation that span different organizations, groups and service providers. This means a lot of room for finger pointing. We believe modern APM solutions need to address this added complexity with the ability to provide visibility across any public/private network, any public/private cloud for any device.

2. Any Apps – Voice and video have more stringent performance requirements, but yet they are not the main focus of APM solutions today

There is much focus on web performance management in regards to APM solutions today. Voice and video are more challenging data types when it comes to performance and quality of experience. Yet, we do not see as much emphasis from the APM solutions today. Voice and video remain as their own silos from a performance management perspective. Perhaps when WebRTC becomes mainstream, we would see voice and video become a focus of APM solutions.

3. Any Personae – Tools should be capable of collaborative troubleshooting and leveraged by sysadmin, DevOps, network engineers, app developers, etc.

According to a study conducted by EMA, 81% of respondents indicated that cross-domain triage teams were being invoked to tackle application performance issues. The teams combine network, application, database, server, endpoints, etc. Even more interestingly, 66% of respondents indicated that network operators were taking the lead most or all of the time. This can only be interpreted as a need to arm network operators with the tool to succeed in their lead roles. The network is the resource that binds the user and the application together. It seems natural that network operators take the lead role in these challenging cross-domain initiatives.

Despite the pressing need, enterprises are still challenged by the lack of tools that can present a unified picture to meet the needs of these different audiences. There are no shortages of silo tools, but they lack abilities to correlate different data sources to present the unified view.

Key Takeaways

Despite the diversity of APM tools, there is still opportunity for a tool that can be leveraged by different cross-domain teams, different application types and across the hybrid cloud/network world.

Ulrica de Fort-Menares is VP Product Strategy at LiveAction.

Hot Topics

The Latest

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

APM in the New Hybrid World

APM for Any Infrastructure, Any Application, Any Personae
Ulrica de Fort-Menares

True Application Performance Monitoring (APM) cross-cuts many IT tiers: network infrastructure, physical and virtual infrastructure, databases, mobile devices, etc. An ideal Application Performance Monitoring solution provides visibility over any infrastructure, for any app and any audience.

1. Any Infrastructure – We live in a hybrid world

Enterprises are transitioning to cloud, hybrid WAN and BYOD. We call this the three dimensions of the new hybrid world.


Traditional Enterprise Architecture is in the bottom left front quadrant. Managed applications are typically hosted in the Private Cloud. Many enterprises have managed networks and managed devices such as laptops, desktop, IP phones, etc.

Cloud computing, mobility and BYOD trends are rapidly changing the landscape, driving Enterprise Architecture to the top right quadrant. Enterprises are now consuming SaaS applications that are not managed by traditional IT. The Internet has become a much more stable platform; businesses are migrating their traditional network to the Internet. Users are accessing Enterprise content from anywhere across the unmanaged Internet. Enterprises are also dealing with an influx of unmanaged BYOD devices.

Implications: In this new hybrid world, you will likely have limited visibility of devices, applications and/or networks. Multiple administrative domains will become the new norm. Enterprises need new capabilities to perform fault isolation that span different organizations, groups and service providers. This means a lot of room for finger pointing. We believe modern APM solutions need to address this added complexity with the ability to provide visibility across any public/private network, any public/private cloud for any device.

2. Any Apps – Voice and video have more stringent performance requirements, but yet they are not the main focus of APM solutions today

There is much focus on web performance management in regards to APM solutions today. Voice and video are more challenging data types when it comes to performance and quality of experience. Yet, we do not see as much emphasis from the APM solutions today. Voice and video remain as their own silos from a performance management perspective. Perhaps when WebRTC becomes mainstream, we would see voice and video become a focus of APM solutions.

3. Any Personae – Tools should be capable of collaborative troubleshooting and leveraged by sysadmin, DevOps, network engineers, app developers, etc.

According to a study conducted by EMA, 81% of respondents indicated that cross-domain triage teams were being invoked to tackle application performance issues. The teams combine network, application, database, server, endpoints, etc. Even more interestingly, 66% of respondents indicated that network operators were taking the lead most or all of the time. This can only be interpreted as a need to arm network operators with the tool to succeed in their lead roles. The network is the resource that binds the user and the application together. It seems natural that network operators take the lead role in these challenging cross-domain initiatives.

Despite the pressing need, enterprises are still challenged by the lack of tools that can present a unified picture to meet the needs of these different audiences. There are no shortages of silo tools, but they lack abilities to correlate different data sources to present the unified view.

Key Takeaways

Despite the diversity of APM tools, there is still opportunity for a tool that can be leveraged by different cross-domain teams, different application types and across the hybrid cloud/network world.

Ulrica de Fort-Menares is VP Product Strategy at LiveAction.

Hot Topics

The Latest

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...