APM in the New Hybrid World
APM for Any Infrastructure, Any Application, Any Personae
April 16, 2015

Ulrica de Fort-Menares
LiveAction

Share this

True Application Performance Monitoring (APM) cross-cuts many IT tiers: network infrastructure, physical and virtual infrastructure, databases, mobile devices, etc. An ideal Application Performance Monitoring solution provides visibility over any infrastructure, for any app and any audience.

1. Any Infrastructure – We live in a hybrid world

Enterprises are transitioning to cloud, hybrid WAN and BYOD. We call this the three dimensions of the new hybrid world.


Traditional Enterprise Architecture is in the bottom left front quadrant. Managed applications are typically hosted in the Private Cloud. Many enterprises have managed networks and managed devices such as laptops, desktop, IP phones, etc.

Cloud computing, mobility and BYOD trends are rapidly changing the landscape, driving Enterprise Architecture to the top right quadrant. Enterprises are now consuming SaaS applications that are not managed by traditional IT. The Internet has become a much more stable platform; businesses are migrating their traditional network to the Internet. Users are accessing Enterprise content from anywhere across the unmanaged Internet. Enterprises are also dealing with an influx of unmanaged BYOD devices.

Implications: In this new hybrid world, you will likely have limited visibility of devices, applications and/or networks. Multiple administrative domains will become the new norm. Enterprises need new capabilities to perform fault isolation that span different organizations, groups and service providers. This means a lot of room for finger pointing. We believe modern APM solutions need to address this added complexity with the ability to provide visibility across any public/private network, any public/private cloud for any device.

2. Any Apps – Voice and video have more stringent performance requirements, but yet they are not the main focus of APM solutions today

There is much focus on web performance management in regards to APM solutions today. Voice and video are more challenging data types when it comes to performance and quality of experience. Yet, we do not see as much emphasis from the APM solutions today. Voice and video remain as their own silos from a performance management perspective. Perhaps when WebRTC becomes mainstream, we would see voice and video become a focus of APM solutions.

3. Any Personae – Tools should be capable of collaborative troubleshooting and leveraged by sysadmin, DevOps, network engineers, app developers, etc.

According to a study conducted by EMA, 81% of respondents indicated that cross-domain triage teams were being invoked to tackle application performance issues. The teams combine network, application, database, server, endpoints, etc. Even more interestingly, 66% of respondents indicated that network operators were taking the lead most or all of the time. This can only be interpreted as a need to arm network operators with the tool to succeed in their lead roles. The network is the resource that binds the user and the application together. It seems natural that network operators take the lead role in these challenging cross-domain initiatives.

Despite the pressing need, enterprises are still challenged by the lack of tools that can present a unified picture to meet the needs of these different audiences. There are no shortages of silo tools, but they lack abilities to correlate different data sources to present the unified view.

Key Takeaways

Despite the diversity of APM tools, there is still opportunity for a tool that can be leveraged by different cross-domain teams, different application types and across the hybrid cloud/network world.

Ulrica de Fort-Menares is VP Product Strategy at LiveAction.

Share this

The Latest

October 20, 2021

Over three quarters (79%) of database professionals are now using either a paid-for or in-house monitoring tool, according to a new survey from Redgate Software ...

October 19, 2021

Gartner announced the top strategic technology trends that organizations need to explore in 2022. With CEOs and Boards striving to find growth through direct digital connections with customers, CIOs' priorities must reflect the same business imperatives, which run through each of Gartner's top strategic tech trends for 2022 ...

October 18, 2021

Distributed tracing has been growing in popularity as a primary tool for investigating performance issues in microservices systems. Our recent DevOps Pulse survey shows a 38% increase year-over-year in organizations' tracing use. Furthermore, 64% of those respondents who are not yet using tracing indicated plans to adopt it in the next two years ...

October 14, 2021

Businesses are embracing artificial intelligence (AI) technologies to improve network performance and security, according to a new State of AIOps Study, conducted by ZK Research and Masergy ...

October 13, 2021

What may have appeared to be a stopgap solution in the spring of 2020 is now clearly our new workplace reality: It's impossible to walk back so many of the developments in workflow we've seen since then. The question is no longer when we'll all get back to the office, but how the companies that are lagging in their technological ability to facilitate remote work can catch up ...

October 12, 2021

The pandemic accelerated organizations' journey to the cloud to enable agile, on-demand, flexible access to resources, helping them align with a digital business's dynamic needs. We heard from many of our customers at the start of lockdown last year, saying they had to shift to a remote work environment, seemingly overnight, and this effort was heavily cloud-reliant. However, blindly forging ahead can backfire ...

October 07, 2021

SmartBear recently released the results of its 2021 State of Software Quality | Testing survey. I doubt you'll be surprised to hear that a "lack of time" was reported as the number one challenge to doing more testing, especially as release frequencies continue to increase. However, it was disheartening to see that a lack of time was also the number one response when we asked people to identify the biggest blocker to professional development ...

October 06, 2021

The role of the CIO is evolving with an increased focus on unlocking customer connections through service innovation, according to the 2021 Global CIO Survey. The study reveals the shift in the role of the CIO with the majority of CIO respondents stating innovation, operational efficiency, and customer experience as their top priorities ...

October 05, 2021

The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home, according to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software ...

October 04, 2021

Is your company trying to use artificial intelligence (AI) for business purposes like sales and marketing, finance or customer experience? If not, why not? If so, has it struggled to start AI projects and get them to work effectively? ...