APM in the New Hybrid World
APM for Any Infrastructure, Any Application, Any Personae
April 16, 2015

Ulrica de Fort-Menares
LiveAction

Share this

True Application Performance Monitoring (APM) cross-cuts many IT tiers: network infrastructure, physical and virtual infrastructure, databases, mobile devices, etc. An ideal Application Performance Monitoring solution provides visibility over any infrastructure, for any app and any audience.

1. Any Infrastructure – We live in a hybrid world

Enterprises are transitioning to cloud, hybrid WAN and BYOD. We call this the three dimensions of the new hybrid world.


Traditional Enterprise Architecture is in the bottom left front quadrant. Managed applications are typically hosted in the Private Cloud. Many enterprises have managed networks and managed devices such as laptops, desktop, IP phones, etc.

Cloud computing, mobility and BYOD trends are rapidly changing the landscape, driving Enterprise Architecture to the top right quadrant. Enterprises are now consuming SaaS applications that are not managed by traditional IT. The Internet has become a much more stable platform; businesses are migrating their traditional network to the Internet. Users are accessing Enterprise content from anywhere across the unmanaged Internet. Enterprises are also dealing with an influx of unmanaged BYOD devices.

Implications: In this new hybrid world, you will likely have limited visibility of devices, applications and/or networks. Multiple administrative domains will become the new norm. Enterprises need new capabilities to perform fault isolation that span different organizations, groups and service providers. This means a lot of room for finger pointing. We believe modern APM solutions need to address this added complexity with the ability to provide visibility across any public/private network, any public/private cloud for any device.

2. Any Apps – Voice and video have more stringent performance requirements, but yet they are not the main focus of APM solutions today

There is much focus on web performance management in regards to APM solutions today. Voice and video are more challenging data types when it comes to performance and quality of experience. Yet, we do not see as much emphasis from the APM solutions today. Voice and video remain as their own silos from a performance management perspective. Perhaps when WebRTC becomes mainstream, we would see voice and video become a focus of APM solutions.

3. Any Personae – Tools should be capable of collaborative troubleshooting and leveraged by sysadmin, DevOps, network engineers, app developers, etc.

According to a study conducted by EMA, 81% of respondents indicated that cross-domain triage teams were being invoked to tackle application performance issues. The teams combine network, application, database, server, endpoints, etc. Even more interestingly, 66% of respondents indicated that network operators were taking the lead most or all of the time. This can only be interpreted as a need to arm network operators with the tool to succeed in their lead roles. The network is the resource that binds the user and the application together. It seems natural that network operators take the lead role in these challenging cross-domain initiatives.

Despite the pressing need, enterprises are still challenged by the lack of tools that can present a unified picture to meet the needs of these different audiences. There are no shortages of silo tools, but they lack abilities to correlate different data sources to present the unified view.

Key Takeaways

Despite the diversity of APM tools, there is still opportunity for a tool that can be leveraged by different cross-domain teams, different application types and across the hybrid cloud/network world.

Ulrica de Fort-Menares is VP Product Strategy at LiveAction.

Share this

The Latest

June 13, 2019

Establishing a digital business is top-of-mind, even more so than last year, as 91% of organizations have adopted or have plans to adopt a digital-first strategy, according to IDG Communications Digital Business Research ...

June 12, 2019

If digital transformation is to succeed at the pace enterprises demand, IT teams, the CIOs who lead them, and the boardroom must forge a far greater alignment than presently exists. That is the over-arching sentiment expressed by IT professionals in a recent survey on the state of IT infrastructure and roadblocks to digital success ...

June 11, 2019

Given the incredible amount of traffic traversing corporate WANs, it's not surprising that businesses are seeing performance issues. If anything, it's amazing applications work as well as they do ...

June 10, 2019

Are your business applications sluggish? Choppy? Prone to getting hung up or crashing at the most inopportune times? If these symptoms sound familiar, you might be suffering from the heartache of … poor application performance. Stop me if any of this sounds familiar ...

June 06, 2019
AIOps Exchange, a not-for-profit private forum defining the future of AIOps, published <span style="font-style: italic;">The AIOps Manifesto</span> discussing the role of AI in supporting digital transformation ...
June 05, 2019

As network transformation initiatives like SD-WAN, edge computing and public/private clouds are adopted at increasing rates, hybrid networks are quickly becoming the new normal for IT and NetOps professionals.Without visibility into these hybrid network environments, NetOps are unable to troubleshoot the business-critical applications every organization relies on today. Here are four ways IT and NetOps teams can gain better visibility into complex, hybrid networks ...

June 04, 2019

A minimum Internet Performance Bar exists that, if met, should deliver top-tier website performance, regardless of industry, according to the 2019 Digital Experience Performance Benchmark Report, from ThousandEyes, a comparative analysis of web, infrastructure and network performance metrics from the top 20 US digital retail, travel and media websites ...

June 03, 2019

Since digital transformation is happening at such a rapid pace based on new, highly complex technologies like multi-cloud, containers and microservice architectures, customers are experiencing more challenges than ever in managing this complexity. However, with every challenge comes an opportunity. So, how can channel partners leverage these market disruptions to open the door to opportunity? The answer is simple ...

May 30, 2019

Executives from proactive organizations reported using performance management strategies to deliver innovation and meet broader business goals, and implementing application performance management (APM) tools with advanced monitoring features such as real-time user experience monitoring, and providing a composite view of log and performance data, according to Driving Business Performance Through Application Performance Management, a new report from GigaOm ...

May 29, 2019

Through our recent study, we wanted to better understand how service desk users are interacting with the service teams; how they connect for service; the manner in which most service desks receive user requests; and if organizations employ a knowledge base and how that information might be stored. Here’s what we’ve discovered ...