AppDynamics announced general market availability of Experience Journey Map — the latest addition to Business iQ, introduced is Cisco Live 2020 — that provides additional functionality to further solidify this feature as a premiere resource for capturing rich, multi-dimensional views of performance across the customer experience.
With Experience Journey Map, deep insight and visibility into your application environment is just a few clicks away, thanks to a comprehensive visual representation of your web or mobile environments. But with this latest round of enhancements, AppDynamics takes that visibility a level deeper, giving you the ability to segment performance data by device, operating system, browser and even geo-location. You can even identify and isolate user sessions that exhibit poor performance for faster, more streamlined troubleshooting.
With these latest enhancements, it’s easier than ever to reveal and eliminate hidden bottlenecks, so you can proactively manage the digital journey and consistently deliver a world-class customer experience.
Experience Journey Map provides an aggregated view of all web or mobile sessions across an application, mapping the most trafficked paths as well as the user experience leading to each step. By delivering visibility across the entire application experience, the functionality enables application owners, IT Ops and developers to identify slower portions of the customer journey, as well as areas where optimization could benefit the most users.
Key Benefits of Experience Journey Map
For application owners:
- Provides a real-time, out-of-box view of the application experience and segmentation at each step of the customer journey across devices, browsers, and geographies — a boon for managing, prioritizing, and maximizing resource investment.
- Identifies the most critical areas of the application, making it easier to collaborate with operations and developers to proactively identify blind spots in monitoring.
For IT operations:
- Enables better prioritization of performance incidents based on the number of users impacted.
- Locates bottlenecks in the customer experience with in-context drill-downs right from within the Experience Journey Map, simplifying deployment of additional resources as traffic increases.
For developers:
- Identifies steps within the customer journey that reveal a higher number of errors, including web page and mobile application errors, to enable faster resolution.
- Fosters collaboration with application owners to optimize areas of the application that greatly enhance the user experience.
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