As Remote Work Takes Off, Network Visibility Helps IT Keep Pace
March 26, 2020

Paul Davenport
AppNeta

Share this

While remote work policies have been gaining steam for the better part of the past decade across the enterprise space — driven in large part by more agile and scalable, cloud-delivered business solutions — recent events have pushed adoption into overdrive.

For starters, anxieties surrounding the global spread of the COVID-19 virus have encouraged business leaders to let employees collaborate via UCaaS and collaboration tools from remote locations rather than convene in group settings that could make workers vulnerable to exposure. But the remote work movement was gaining steam well before that, as factors like commuting and the environment have simply made allowing flexibility for how and where employees get the job done a more logical and cost-effective policy.

As a result, managing user experience at remote offices has become an integral part of the job for modern enterprise IT. But in most cases, when the number of remote locations the network supports increases, IT operations remain centrally located, as staffing a physical presence at each new office would eat into the cost savings and efficiency that cloud and SaaS tools are meant to enable. While these efficiencies are hugely beneficial to the business, they do fundamentally change the level of visibility IT used to have when teams were centralized and issues could be quickly addressed on-premises.

Without solutions that deliver visibility into remote locations or provide insight into traffic from those locations, IT can become overly dependent on end users to report app performance issues — and usually only after these problems have impacted performance. The trouble with this is that end users may be quick to blame the network for performance issues when the real culprit may be the app itself, not the underlying infrastructure.

When visibility into remote office performance is lacking, IT teams frequently end up wasting time and budget getting to the bottom of issues that are impacting users across the business. When dealing with poorly performing apps, not only do end users become unproductive and start missing deadlines, but IT often gets sidelined because they’re constantly putting out fires rather than getting strategic initiatives off the ground. This will Inevitably start to impact the reputation of the IT team, as performance issues become chronic and remote users are constantly frustrated.

Embracing Automation to Gain Visibility

With an automated monitoring strategy that can deliver a local perspective into issues hindering remote locations, IT can be proactively alerted to network and application performance problems before users are even impacted. This arms IT with the ability to quickly know if performance-impacting issues are caused by flaws with the enterprise infrastructure, service providers, connecting networks or the apps themselves.

Comprehensive visibility into the performance of every app, user, and location is also critical in helping IT ensure their network is equipped with the requirements necessary to support the new breed of cloud and SaaS tools users rely on most. This can help illuminate areas of the network where IT could leverage more cost-effective connectivity options like local Internet breakouts or SD-WAN connectivity instead of MPLS or other private circuits.

When IT can ensure they have complete visibility into their remote locations, they can more predictably ensure end users aren’t meaningfully impacted by performance issues, while also starting to think strategically about how to plan for the future. Visibility empowers teams to more predictably budget for projects and ensure they meet their goals on schedule, even allowing them to investigate and deliver more cost-effective connectivity at remote locations.

Paul Davenport is Marketing Communications Manager at AppNeta
Share this

The Latest

February 07, 2023

Digital transformation was a universal theme in 2022. As we track changes in the enterprise architecture landscape, we observe trends that we believe will shape EA in 2023. Here are our predictions for the coming year ...

February 06, 2023

This year 2023, at a macro level we are moving from an inflation economy to a recession and uncertain economy and the general theme is certainly going to be "Doing More with Less" and "Customer Experience is the King." Let us examine what trends and technologies will play a lending hand in these circumstances ...

February 02, 2023

As organizations continue to adapt to a post-pandemic surge in cloud-based productivity, the 2023 State of the Network report from Viavi Solutions details how end-user awareness remains critical and explores the benefits — and challenges — of cloud and off-premises network modernization initiatives ...

February 01, 2023

In the network engineering world, many teams have yet to realize the immense benefit real-time collaboration tools can bring to a successful automation strategy. By integrating a collaboration platform into a network automation strategy — and taking advantage of being able to share responses, files, videos and even links to applications and device statuses — network teams can leverage these tools to manage, monitor and update their networks in real time, and improve the ways in which they manage their networks ...

January 31, 2023

A recent study revealed only an alarming 5% of IT decision makers who report having complete visibility into employee adoption and usage of company-issued applications, demonstrating they are often unknowingly careless when it comes to software investments that can ultimately be costly in terms of time and resources ...

January 30, 2023

Everyone has visibility into their multi-cloud networking environment, but only some are happy with what they see. Unfortunately, this continues a trend. According to EMA's latest research, most network teams have some end-to-end visibility across their multi-cloud networks. Still, only 23.6% are fully satisfied with their multi-cloud network monitoring and troubleshooting capabilities ...

January 26, 2023

As enterprises work to implement or improve their observability practices, tool sprawl is a very real phenomenon ... Tool sprawl can and does happen all across the organization. In this post, though, we'll focus specifically on how and why observability efforts often result in tool sprawl, some of the possible negative consequences of that sprawl, and we'll offer some advice on how to reduce or even avoid sprawl ...

January 25, 2023

As companies generate more data across their network footprints, they need network observability tools to help find meaning in that data for better decision-making and problem solving. It seems many companies believe that adding more tools leads to better and faster insights ... And yet, observability tools aren't meeting many companies' needs. In fact, adding more tools introduces new challenges ...

January 24, 2023

Driven by the need to create scalable, faster, and more agile systems, businesses are adopting cloud native approaches. But cloud native environments also come with an explosion of data and complexity that makes it harder for businesses to detect and remediate issues before everything comes to a screeching halt. Observability, if done right, can make it easier to mitigate these challenges and remediate incidents before they become major customer-impacting problems ...

January 23, 2023

The spiraling cost of energy is forcing public cloud providers to raise their prices significantly. A recent report by Canalys predicted that public cloud prices will jump by around 20% in the US and more than 30% in Europe in 2023. These steep price increases will test the conventional wisdom that moving to the cloud is a cheap computing alternative ...