Atos launched the Experience Operations Center (XOC) in partnership with Nexthink.
The joint XOC delivers digital workplace operations that enhance end-user experience through enabling real-time, AI-driven efficiencies and boosting workplace productivity.
Atos was one of Nexthink’s first managed services partners; this new offering builds on their 8-year partnership rooted in helping organizations create employee-centric workplaces that drive innovative and sustainable business value.
Powered by Atos Real-Time Data Processing Framework (RTDPF) which captures billions of workplace and devices data, and Nexthink Infinity, XOC integrates data from sources such as IT service management, endpoint, contact center and identity management platforms within the digital workplace, to provide a unified, real-time performance overview. Beyond the analytical insights provided by standard workplace analytics, the XOC command center proactively pinpoints user experience issues, 24/7 and in real time.
Its serverless architecture reveals hidden patterns and forecasts based on historical data and Atos 10-year expertise in digital experience management, allowing agile and responsive decision-making and problem resolution before users are affected.
Leon Gilbert, Senior Vice President Digital Workplace Atos, said: “Focusing on employee experience is crucial for organizations to drive performance, streamline efficiency, and boost profitability. Our innovative Experience Operations Center helps achieve this ambition by leveraging state-of-the-art automation and AI that put humans at the heart of their problem-solving capabilities”.
Atos leverages Nexthink’s digital workplace observability and automation platform to streamline issue detection, diagnostics and remediation. By helping companies to go from proactive incident identification to automated fixes in minutes, Nexthink’s platform supports XOC offering to deliver cost reduction, time savings, improved sustainability and increased employee performance. Going forward, Atos and Nexthink continue to collaborate to enhance the employee experience offered to their clients.
Yassine Zaied, Chief Strategy Officer, Nexthink, said: “Atos has long been an innovator in the end user computing space, and this latest offering will once again challenge the status quo for the better. Today, the Digital Employee Experience is no longer just a consideration, it’s central to every successful digital transformation. It demands a systematic, not ad-hoc, approach. Atos XOC has such transformative potential and we’re proud to play a pivotal role in driving this evolution forward”.
The Experience Operations Center compliments Atos’ Digital Workplace portfolio offerings by real-time insights in the digital workplace experience, proactive issue detection and accelerated resolution. Atos teams provide end-to-end employee experience solutions through digital collaboration and productivity tools, as well as intelligent customer care services.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...