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Automation Will Propel the Future of IT

Phil Tee

The IT industry has been changing shape and scope for decades. Over the course of my career, I've witnessed first hand how innovative technologies have assisted IT professionals to overcome their most daunting challenges.

Currently, we're seeing artificial intelligence for IT operations or "AIOps" take center stage in the IT industry. If AIOps hasn't been on your horizon yet, look closely and expect it soon. The leading analyst firm Gartner has predictedthat "by 2020, approximately 50 percent of enterprises will actively use AIOps technologies together with APM to provide insight into both business execution and IT operations, up from fewer than 10 percent today."

So what can we expect from automation and AIOps as it becomes more commonplace? Let's dive in.

Automation Boosts IT Productivity

If technology is handling tasks previously owned and managed by a human, will it eliminate their role?

Automation is no enemy to IT teams

No, with man and machine together, businesses can thrive and employees can feel like their jobs are safe. I understand that change can be difficult, but automation is no enemy to IT teams. PwC found that 73 percent of workers believe that technology can never replace the human mind. It's clear that human beings — not automation — will continue to be the driving force behind IT.

The common IT experience is reactive, rather than proactive work. This forces teams to slog through endless monitoring of various dashboards or countless service tickets. When we apply automation technologies, a new type of proactive work is possible: one where professionals have dedicated time to improve products, platforms, and services.

Alongside this productivity boost, employees may also see more opportunity to finally wrap up work on time. IT professionals can take the much-needed disconnection from devices, and instead focus their time out of work on their family, hobbies or passions. Late nights in the office can become a thing of the past, as AI manages monitoring and other menial tasks.

With Automation, IT Receives Some Much-Needed Recognition

In Moogsoft's Heard from the Herd podcast, Jill Lehman, Vice President of Corporate Services & Chief People Officer at Ontario Systems, and Andy Brown, CEO and Founder of Sand Hill East (and a Moogsoft board member), shared their perspective on automation working alongside IT teams.

From Jill's perspective, "Learning agility is what happens when you accept automation or the different technologies that help you do work, which means that once a task is automated, people have the opportunity to pivot to a new type of thinking or work that expands upon and innovates from their foundational knowledge."

Andy shared this bit of wisdom: "There are definitely common traits that I find in the most successful people. For example, you may have heard the phrase ‘listening is at the heart of being innovative,' but to that, I would also add: if you know everything, you can't learn anything. I truly believe that listening is important and a skill to develop. Listen to the client, investors, and advisors. Take what you hear and learn to apply it."

This insight shows a significant difference between humans and machines: humans have the ability to listen, think critically, and apply their learnings at a much faster and more knowledgeable level, while machines do exactly as they're told. The most advanced machine-learning algorithms cannot surpass the human mind, especially when it comes to quick, reactive decision making.

IT Has All The Power and Potential to Grow

The future is automated, and my hope is that we can be excited about this shift. Change is important, but Gartner paints a bright outlook: emergent technology like AI will create 2.3 million jobs by 2020.

We're at the dawn of something big, akin to the excitement buzzing around the Industrial Revolution. We're taking great strides toward a new type of life: one where we can all live and work comfortably and enthusiastically alongside machines.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Automation Will Propel the Future of IT

Phil Tee

The IT industry has been changing shape and scope for decades. Over the course of my career, I've witnessed first hand how innovative technologies have assisted IT professionals to overcome their most daunting challenges.

Currently, we're seeing artificial intelligence for IT operations or "AIOps" take center stage in the IT industry. If AIOps hasn't been on your horizon yet, look closely and expect it soon. The leading analyst firm Gartner has predictedthat "by 2020, approximately 50 percent of enterprises will actively use AIOps technologies together with APM to provide insight into both business execution and IT operations, up from fewer than 10 percent today."

So what can we expect from automation and AIOps as it becomes more commonplace? Let's dive in.

Automation Boosts IT Productivity

If technology is handling tasks previously owned and managed by a human, will it eliminate their role?

Automation is no enemy to IT teams

No, with man and machine together, businesses can thrive and employees can feel like their jobs are safe. I understand that change can be difficult, but automation is no enemy to IT teams. PwC found that 73 percent of workers believe that technology can never replace the human mind. It's clear that human beings — not automation — will continue to be the driving force behind IT.

The common IT experience is reactive, rather than proactive work. This forces teams to slog through endless monitoring of various dashboards or countless service tickets. When we apply automation technologies, a new type of proactive work is possible: one where professionals have dedicated time to improve products, platforms, and services.

Alongside this productivity boost, employees may also see more opportunity to finally wrap up work on time. IT professionals can take the much-needed disconnection from devices, and instead focus their time out of work on their family, hobbies or passions. Late nights in the office can become a thing of the past, as AI manages monitoring and other menial tasks.

With Automation, IT Receives Some Much-Needed Recognition

In Moogsoft's Heard from the Herd podcast, Jill Lehman, Vice President of Corporate Services & Chief People Officer at Ontario Systems, and Andy Brown, CEO and Founder of Sand Hill East (and a Moogsoft board member), shared their perspective on automation working alongside IT teams.

From Jill's perspective, "Learning agility is what happens when you accept automation or the different technologies that help you do work, which means that once a task is automated, people have the opportunity to pivot to a new type of thinking or work that expands upon and innovates from their foundational knowledge."

Andy shared this bit of wisdom: "There are definitely common traits that I find in the most successful people. For example, you may have heard the phrase ‘listening is at the heart of being innovative,' but to that, I would also add: if you know everything, you can't learn anything. I truly believe that listening is important and a skill to develop. Listen to the client, investors, and advisors. Take what you hear and learn to apply it."

This insight shows a significant difference between humans and machines: humans have the ability to listen, think critically, and apply their learnings at a much faster and more knowledgeable level, while machines do exactly as they're told. The most advanced machine-learning algorithms cannot surpass the human mind, especially when it comes to quick, reactive decision making.

IT Has All The Power and Potential to Grow

The future is automated, and my hope is that we can be excited about this shift. Change is important, but Gartner paints a bright outlook: emergent technology like AI will create 2.3 million jobs by 2020.

We're at the dawn of something big, akin to the excitement buzzing around the Industrial Revolution. We're taking great strides toward a new type of life: one where we can all live and work comfortably and enthusiastically alongside machines.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...