Axios Systems Announces Availability of assyst10
May 21, 2012
Share this

Axios Systems announced the availability of assyst10, an enterprise ITSM solution that enables better, faster and cheaper delivery and support of IT services.

Developed for both SaaS and on-premise deployments, assyst10 is regularly updated to support the most current ITIL best practices and brings to bear the latest in social IT management, multi-lingual capabilities, mobility and reporting – offering a series of solutions and templates that enable an immediate return in the form of customer satisfaction and cost reduction.

assyst10 is a customer-focused software solution that enables the delivery and support of comprehensive IT services to organizations worldwide. assyst10 offers everything a business needs to deploy, manage and support IT services – a full-fledged content management system for business technology needs – in a single, customizable package.

Designed to support ITIL best practices, assyst10 helps customers reduce costs; and manage services, assets and customer support in a fast-paced business environment.

With the launch of assyst10, Axios Systems is creating an IT services environment that integrates social technologies with the foundational ITSM capabilities desired by companies worldwide. As a result, assyst10 improves IT efficiencies and enhances the delivery of business-centric IT services, driving greater value to the end user.

New features in assyst10 include:

- IT-to-IT Collaboration: Helps solve complex issues, rapidly reducing support time and cost as well as increasing the uptime and availability of critical business services, resulting in increased end user satisfaction, business productivity and an overall more positive perception of IT.

- Peer-to-Peer Support: Enables an individual to handle multiple issues and/or requests at a single time and provides instant support, increasing customer satisfaction.

- Crowdsourced Community Support: Reduces the cost of support by avoiding phone and email, allowing users to maximize their usage of key business applications and in turn increase their productivity.

- IT Public Relations: Monitoring support conversations – demonstrating that IT cares.

- Mobile Service Catalog/IT App Store: Allows business users to interact with IT and request services anytime.

- BYOD Support: assyst10 Configuration Management Database (CMDB) natively supports Bring Your Own Device (BYOD) compliance initiatives through the proactive monitoring of mobile device software configurations, compliance reports and process automation.

- Actionable Intelligence: Gain information from ITIL process areas directly from the login screen, allowing agents to do more at the first line, saving the cost of expensive second or third line resources.

- Single-Screen View: Increase response time and customer satisfaction by presenting all required information in one screen.

- Intuitive Interface: Guides users through service definition, resulting in rapid adoption.

- Service Hierarchy: Users are able to build a hierarchy of services and offerings to aid service visibility and control.

- Pre-Defined Templates: Users benefit from a library of pre-defined templates and workflows to ensure rapid deployment.

- IT Service and Business Alignment: Creates productivity gains and mitigates revenue loss.

- Intuitive Graphical Wizard: Allows non-technical users to create powerful business intelligence and analytics to drive decision support. Tying into ERP, CRM and other data sources, the wizards give a holistic view of how IT impacts the business and reduces lead time, creating actionable intelligence while reducing resource bandwidth issues often tied to reporting.

- assyst10 Templates: Unlike existing ITSM tools, the underlying templates in assyst10 are completely configurable and customizable, enabling a more personalized look and feel to customer interactions.

- Instant Translation: assyst10 instantly translates the system data so that upon logging in, global organizations can view tickets in any language preference, regardless of originating language.

- Language Support: assyst10 currently supports multiple languages out-of-the-box.

Share this

The Latest

June 25, 2020

I've had the opportunity to work with a number of organizations embarking on their AIOps journey. I always advise them to start by evaluating their needs and the possibilities AIOps can bring to them through five different levels of AIOps maturity. This is a strategic approach that allows enterprises to achieve complete automation for long-term success ...

June 24, 2020

Sumo Logic recently commissioned an independent market research study to understand the industry momentum behind continuous intelligence — and the necessity for digital organizations to embrace a cloud-native, real-time continuous intelligence platform to support the speed and agility of business for faster decision-making, optimizing security, driving new innovation and delivering world-class customer experiences. Some of the key findings include ...

June 23, 2020

When it comes to viruses, it's typically those of the computer/digital variety that IT is concerned about. But with the ongoing pandemic, IT operations teams are on the hook to maintain business functions in the midst of rapid and massive change. One of the biggest challenges for businesses is the shift to remote work at scale. Ensuring that they can continue to provide products and services — and satisfy their customers — against this backdrop is challenging for many ...

June 22, 2020

Teams tasked with developing and delivering software are under pressure to balance the business imperative for speed with high customer expectations for quality. In the course of trying to achieve this balance, engineering organizations rely on a variety of tools, techniques and processes. The 2020 State of Software Quality report provides a snapshot of the key challenges organizations encounter when it comes to delivering quality software at speed, as well as how they are approaching these hurdles. This blog introduces its key findings ...

June 18, 2020

For IT teams, run-the-business, commodity areas such as employee help desks, device support and communication platforms are regularly placed in the crosshairs for cost takeout, but these areas are also highly visible to employees. Organizations can improve employee satisfaction and business performance by building unified functions that are measured by employee experience rather than price. This approach will ultimately fund transformation, as well as increase productivity and innovation ...

June 17, 2020

In the agile DevOps framework, there is a vital piece missing; something that previous approaches to application development did well, but has since fallen by the wayside. That is, the post-delivery portion of the toolchain. Without continuous cloud optimization, the CI/CD toolchain still produces massive inefficiencies and overspend ...

June 16, 2020

The COVID-19 pandemic has exponentially accelerated digital transformation projects. To better understand where IT professionals are turning for help, we analyzed the online behaviors of IT decision-makers. Our research found an increase in demand for resources related to APM, microservices and dependence on cloud services ...

June 15, 2020

The rush to the public cloud has now slowed as organizations realized that it is not a "one size fits all" solution. The main issue is the lack of deep visibility into the performance of applications provided by the host. Our own research has recently revealed that 32% of public cloud resources are currently under-utilized, and without proper direction and guidance, this will remain the case ...

June 11, 2020

The global shift to working from home (WFH) enforced by COVID-19 stay-at-home orders has had a massive impact on everyone's working lives, not just in the way they remotely interact with their teams and IT systems, but also in how they spend their working days. With both governments and businesses committed to slowly opening up offices, it's increasingly clear that a high prevalence of remote work will continue throughout 2020 and beyond. This situation begets important questions ...

June 10, 2020
In recent years, with the emergence of newer technologies ranging from the cloud to machine learning, IT modernization has evolved from a replacement of end-of-life infrastructure to an enabler of innovation and business value. It is a complex process that can take months or even years, but a recent survey shows that the effort begins to deliver measurable results almost as soon as an organization executes the first steps on its roadmap ...