Axios Systems announced the availability of assyst10, an enterprise ITSM solution that enables better, faster and cheaper delivery and support of IT services.
Developed for both SaaS and on-premise deployments, assyst10 is regularly updated to support the most current ITIL best practices and brings to bear the latest in social IT management, multi-lingual capabilities, mobility and reporting – offering a series of solutions and templates that enable an immediate return in the form of customer satisfaction and cost reduction.
assyst10 is a customer-focused software solution that enables the delivery and support of comprehensive IT services to organizations worldwide. assyst10 offers everything a business needs to deploy, manage and support IT services – a full-fledged content management system for business technology needs – in a single, customizable package.
Designed to support ITIL best practices, assyst10 helps customers reduce costs; and manage services, assets and customer support in a fast-paced business environment.
With the launch of assyst10, Axios Systems is creating an IT services environment that integrates social technologies with the foundational ITSM capabilities desired by companies worldwide. As a result, assyst10 improves IT efficiencies and enhances the delivery of business-centric IT services, driving greater value to the end user.
New features in assyst10 include:
- IT-to-IT Collaboration: Helps solve complex issues, rapidly reducing support time and cost as well as increasing the uptime and availability of critical business services, resulting in increased end user satisfaction, business productivity and an overall more positive perception of IT.
- Peer-to-Peer Support: Enables an individual to handle multiple issues and/or requests at a single time and provides instant support, increasing customer satisfaction.
- Crowdsourced Community Support: Reduces the cost of support by avoiding phone and email, allowing users to maximize their usage of key business applications and in turn increase their productivity.
- IT Public Relations: Monitoring support conversations – demonstrating that IT cares.
- Mobile Service Catalog/IT App Store: Allows business users to interact with IT and request services anytime.
- BYOD Support: assyst10 Configuration Management Database (CMDB) natively supports Bring Your Own Device (BYOD) compliance initiatives through the proactive monitoring of mobile device software configurations, compliance reports and process automation.
- Actionable Intelligence: Gain information from ITIL process areas directly from the login screen, allowing agents to do more at the first line, saving the cost of expensive second or third line resources.
- Single-Screen View: Increase response time and customer satisfaction by presenting all required information in one screen.
- Intuitive Interface: Guides users through service definition, resulting in rapid adoption.
- Service Hierarchy: Users are able to build a hierarchy of services and offerings to aid service visibility and control.
- Pre-Defined Templates: Users benefit from a library of pre-defined templates and workflows to ensure rapid deployment.
- IT Service and Business Alignment: Creates productivity gains and mitigates revenue loss.
- Intuitive Graphical Wizard: Allows non-technical users to create powerful business intelligence and analytics to drive decision support. Tying into ERP, CRM and other data sources, the wizards give a holistic view of how IT impacts the business and reduces lead time, creating actionable intelligence while reducing resource bandwidth issues often tied to reporting.
- assyst10 Templates: Unlike existing ITSM tools, the underlying templates in assyst10 are completely configurable and customizable, enabling a more personalized look and feel to customer interactions.
- Instant Translation: assyst10 instantly translates the system data so that upon logging in, global organizations can view tickets in any language preference, regardless of originating language.
- Language Support: assyst10 currently supports multiple languages out-of-the-box.
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