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Beyond the Perimeter: Why Application-Aware Network Monitoring Matters

Mark Troester
Progress

The modern world relies on applications: every business, regardless of industry, depends on them to varying degrees. Whether you operate a hospital, an e-commerce business, a farm or a factory, applications play a central role in day-to-day operations. Even a few minutes of application downtime can have disastrous consequences.

Consider this: according to a recent study, every minute of downtime costs businesses an average of $4,500, and outages typically last between 20 and 60 minutes. This means that at the very least, an outage can cost your company around $90,000 and potentially much more.

While most businesses focus on endpoint and perimeter protection to combat such incidents, there are many other factors that can disrupt an application beyond conventional perimeter breaches.

To effectively manage application experience (AX) and user experience (UX), businesses need greater visibility into the networks. This can be achieved through application-aware network performance monitoring (NPM) technologies.

How NPM Works

For many companies, application performance is a black box. They often become aware of issues only when complaints start pouring in, and even then, identifying the root cause can be time-consuming — a luxury most companies cannot afford.

NPM changes the game. It enables you to identify which applications are running below standard speed and measure response times for both the network and the application itself. This allows for quick differentiation between network delays and application delays when troubleshooting.

If the problem lies with the application, NPM provides IT teams with comprehensive information to resolve the issue. This includes response times for applications, transport times for the network, number of transactions, server response time, network transport time, responses in percentiles (maximum/minimum/average), number of concurrent users, and more.

Of course, not all applications require monitoring. NPM should be employed selectively, focusing on critical applications that are vital to daily business operations — such as customer-facing e-commerce applications. Additionally, it is crucial to integrate the information provided by NPM with the broader IT monitoring, management and surveillance ecosystem. In the realm of system security and operational efficiency, everything is interconnected.

NPM in Action

Let's consider a hypothetical scenario: you run a health insurance company. Thousands of users access your application daily to schedule doctor's appointments, make payments, and more. Suddenly seemingly out of nowhere, the application stops functioning. Complaints and calls flood in, and people are understandably frantic—after all, healthcare is of utmost importance.

At this point, many IT departments initiate the blame game or start grasping blindly for answers they know they may not find. However, with NPM in place, the next step is simple: consult the list.

What is the list? NPM solutions measure the response times and delays for every user-to-app transaction, aggregating them into a sortable list from slowest to fastest. This means that IT can swiftly identify the root cause of the problem and take immediate action to find a solution.

In 2023, seamlessness has become a basic consumer expectation. When a consumer places an online order, they expect to have the option of receiving it within a day or two. When they request a car, they expect it to arrive within minutes. And when they open an app, they expect it to launch within seconds — no more than one or two. Exceeding this threshold puts your company's reputation at stake. By implementing NPM, businesses can ensure that when application issues arise, they can promptly rectify them, keeping customers satisfied and preventing more severe consequences.

Mark Troester is VP of Strategy at Progress

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Beyond the Perimeter: Why Application-Aware Network Monitoring Matters

Mark Troester
Progress

The modern world relies on applications: every business, regardless of industry, depends on them to varying degrees. Whether you operate a hospital, an e-commerce business, a farm or a factory, applications play a central role in day-to-day operations. Even a few minutes of application downtime can have disastrous consequences.

Consider this: according to a recent study, every minute of downtime costs businesses an average of $4,500, and outages typically last between 20 and 60 minutes. This means that at the very least, an outage can cost your company around $90,000 and potentially much more.

While most businesses focus on endpoint and perimeter protection to combat such incidents, there are many other factors that can disrupt an application beyond conventional perimeter breaches.

To effectively manage application experience (AX) and user experience (UX), businesses need greater visibility into the networks. This can be achieved through application-aware network performance monitoring (NPM) technologies.

How NPM Works

For many companies, application performance is a black box. They often become aware of issues only when complaints start pouring in, and even then, identifying the root cause can be time-consuming — a luxury most companies cannot afford.

NPM changes the game. It enables you to identify which applications are running below standard speed and measure response times for both the network and the application itself. This allows for quick differentiation between network delays and application delays when troubleshooting.

If the problem lies with the application, NPM provides IT teams with comprehensive information to resolve the issue. This includes response times for applications, transport times for the network, number of transactions, server response time, network transport time, responses in percentiles (maximum/minimum/average), number of concurrent users, and more.

Of course, not all applications require monitoring. NPM should be employed selectively, focusing on critical applications that are vital to daily business operations — such as customer-facing e-commerce applications. Additionally, it is crucial to integrate the information provided by NPM with the broader IT monitoring, management and surveillance ecosystem. In the realm of system security and operational efficiency, everything is interconnected.

NPM in Action

Let's consider a hypothetical scenario: you run a health insurance company. Thousands of users access your application daily to schedule doctor's appointments, make payments, and more. Suddenly seemingly out of nowhere, the application stops functioning. Complaints and calls flood in, and people are understandably frantic—after all, healthcare is of utmost importance.

At this point, many IT departments initiate the blame game or start grasping blindly for answers they know they may not find. However, with NPM in place, the next step is simple: consult the list.

What is the list? NPM solutions measure the response times and delays for every user-to-app transaction, aggregating them into a sortable list from slowest to fastest. This means that IT can swiftly identify the root cause of the problem and take immediate action to find a solution.

In 2023, seamlessness has become a basic consumer expectation. When a consumer places an online order, they expect to have the option of receiving it within a day or two. When they request a car, they expect it to arrive within minutes. And when they open an app, they expect it to launch within seconds — no more than one or two. Exceeding this threshold puts your company's reputation at stake. By implementing NPM, businesses can ensure that when application issues arise, they can promptly rectify them, keeping customers satisfied and preventing more severe consequences.

Mark Troester is VP of Strategy at Progress

Hot Topics

The Latest

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...