BigPanda Updates Root Cause Change Feature with New GenAI Capabilities
September 27, 2023
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BigPanda launched its updated Root Cause Change (RCC) feature with new GenAI capabilities to automate incident analysis – identifying root cause faster and with higher accuracy than humanly possible.

Organizations are grappling with a surge of incidents tied to frequent infrastructure/software changes, with 85% of issues originating from these shifts and traditional IT tools can't keep up. RCC will now leverage explainable AI/ML to correlate incident alerts with infrastructure change data and improve incident root cause identification, reducing response times by 50%. With BigPanda's updated RCC feature, you're able to:

Reveal change data linked to IT incidents in real-time: Correlate multi-source alerts with change data to identify the probable change that caused an incident.

Leverage multi-source change aggregation: Connect to all change feeds and tools (such as ServiceNow, JIRA, Jenkins and CloudTrail), and aggregate their data.

Utilize real-time IT Incident correlation: Correlates multi-source alerts with change data to identify incident-impacting changes across hybrid cloud environments.

Apply pragmatic, explainable AI: BigPanda's pragmatic AI provides explanations why suspected changes were linked with an incident in easy-to-understand language.

Collaborate with change tools and teams: If a potential change is matched, users can explain their choice and propose next steps, which will be communicated directly to the tool that initiated the modification.

Report analytics: A new integration with Unified Analytics enhances efficiency in measuring, improving, and operationalizing root cause change investigation across all applications and services.

Customers share their POV on working with BigPanda:

"With BigPanda, our IT noise is not only reduced, but we are able to identify root cause in real-time- who the responsible team is, who owns the service that's alerting, etc. which is significantly reducing our MTTR. One of the biggest drivers that we have right now is auto-remediation."
Priscilliano Flores, Staff Software Systems Engineer at Sony Interactive Entertainment

"Previously, we had upwards of 2,500 alerts in a day. With BigPanda we achieved a 94% reduction in alert noise, which allowed us to consolidate those 2,500 alerts into 150 actionable events."
Sanjay Chandra, CIO at TiVo

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