
Blameless introduced Comms Assistant™, a Generative AI feature that is the first in a series of advanced AI capabilities integrated within the Blameless Platform.
Comms Assistant™ eradicates the hassle of updating multiple constituencies, allowing engineering teams to concentrate on crafting a single message for their peers. At the same time, Blameless instantaneously modifies the message for executives, customer success, or sales teams. Consequently, every team member promptly receives the most pertinent information while incident responders focus on restoring service.
Effective communication during software outages is one of the first and most important challenges that Blameless’ Enterprise reliability platform is built to address. Blameless approaches that problem by offering automated communication via Slack, Teams, SMS, or email. The innovative Comms Assistant™ takes that to a new level by ensuring real-time, relevant information delivery to Sales, Customer Success, or Executive teams without manual intervention, mitigating the extensive time spent rephrasing communications during outages.
Ken Gavranovic, COO of Blameless said, "In my previous roles, a mere five-minute outage equated to $40 million in lost sales, not to mention all the time and energy poured into communicating with our sales team, customer success managers and customers. Predictable interruptions from engineering leaders reminding the team to update our business partners was a feature of nearly every outage, and the time spent refining communications with engineers was a substantial distraction. With Comms Assistant™, Blameless has eliminated such toil, enhancing our global customers' value and ROI."
Blameless continues to prioritize security, offering customers the flexibility to choose the location of their data residency between EU, ASIA, or the US in multiple availability zones (or in multiple locations with our multi-bot technology). Blameless also affords customers dedicated private high-availability database instances rather than co-locating customer data in a multi-tenant shared database. Comms Assistant™ aligns with this commitment, allowing customers to seamlessly integrate their existing OpenAI subscriptions, ensuring their data is exclusively associated and trained on their OpenAI account. Comms Assistant™ and the subsequent functionalities are included in the Blameless platform and will be available to all users from October 23.
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...