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Blameless Announces Comms Assistant

Blameless introduced Comms Assistant™, a Generative AI feature that is the first in a series of advanced AI capabilities integrated within the Blameless Platform.

Comms Assistant™ eradicates the hassle of updating multiple constituencies, allowing engineering teams to concentrate on crafting a single message for their peers. At the same time, Blameless instantaneously modifies the message for executives, customer success, or sales teams. Consequently, every team member promptly receives the most pertinent information while incident responders focus on restoring service.

Effective communication during software outages is one of the first and most important challenges that Blameless’ Enterprise reliability platform is built to address. Blameless approaches that problem by offering automated communication via Slack, Teams, SMS, or email. The innovative Comms Assistant™ takes that to a new level by ensuring real-time, relevant information delivery to Sales, Customer Success, or Executive teams without manual intervention, mitigating the extensive time spent rephrasing communications during outages.

Ken Gavranovic, COO of Blameless said, "In my previous roles, a mere five-minute outage equated to $40 million in lost sales, not to mention all the time and energy poured into communicating with our sales team, customer success managers and customers. Predictable interruptions from engineering leaders reminding the team to update our business partners was a feature of nearly every outage, and the time spent refining communications with engineers was a substantial distraction. With Comms Assistant™, Blameless has eliminated such toil, enhancing our global customers' value and ROI."

Blameless continues to prioritize security, offering customers the flexibility to choose the location of their data residency between EU, ASIA, or the US in multiple availability zones (or in multiple locations with our multi-bot technology). Blameless also affords customers dedicated private high-availability database instances rather than co-locating customer data in a multi-tenant shared database. Comms Assistant™ aligns with this commitment, allowing customers to seamlessly integrate their existing OpenAI subscriptions, ensuring their data is exclusively associated and trained on their OpenAI account. Comms Assistant™ and the subsequent functionalities are included in the Blameless platform and will be available to all users from October 23.

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Blameless Announces Comms Assistant

Blameless introduced Comms Assistant™, a Generative AI feature that is the first in a series of advanced AI capabilities integrated within the Blameless Platform.

Comms Assistant™ eradicates the hassle of updating multiple constituencies, allowing engineering teams to concentrate on crafting a single message for their peers. At the same time, Blameless instantaneously modifies the message for executives, customer success, or sales teams. Consequently, every team member promptly receives the most pertinent information while incident responders focus on restoring service.

Effective communication during software outages is one of the first and most important challenges that Blameless’ Enterprise reliability platform is built to address. Blameless approaches that problem by offering automated communication via Slack, Teams, SMS, or email. The innovative Comms Assistant™ takes that to a new level by ensuring real-time, relevant information delivery to Sales, Customer Success, or Executive teams without manual intervention, mitigating the extensive time spent rephrasing communications during outages.

Ken Gavranovic, COO of Blameless said, "In my previous roles, a mere five-minute outage equated to $40 million in lost sales, not to mention all the time and energy poured into communicating with our sales team, customer success managers and customers. Predictable interruptions from engineering leaders reminding the team to update our business partners was a feature of nearly every outage, and the time spent refining communications with engineers was a substantial distraction. With Comms Assistant™, Blameless has eliminated such toil, enhancing our global customers' value and ROI."

Blameless continues to prioritize security, offering customers the flexibility to choose the location of their data residency between EU, ASIA, or the US in multiple availability zones (or in multiple locations with our multi-bot technology). Blameless also affords customers dedicated private high-availability database instances rather than co-locating customer data in a multi-tenant shared database. Comms Assistant™ aligns with this commitment, allowing customers to seamlessly integrate their existing OpenAI subscriptions, ensuring their data is exclusively associated and trained on their OpenAI account. Comms Assistant™ and the subsequent functionalities are included in the Blameless platform and will be available to all users from October 23.

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E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

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The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

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Gartner revealed its top strategic predictions for 2025 and beyond. Gartner's top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact ...

The adoption of artificial intelligence (AI) is accelerating across the telecoms industry, with 88% of fixed broadband service providers now investigating or trialing AI automation to enhance their fixed broadband services, according to new research from Incognito Software Systems and Omdia ...

 

AWS is a cloud-based computing platform known for its reliability, scalability, and flexibility. However, as helpful as its comprehensive infrastructure is, disparate elements and numerous siloed components make it difficult for admins to visualize the cloud performance in detail. It requires meticulous monitoring techniques and deep visibility to understand cloud performance and analyze operational efficiency in detail to ensure seamless cloud operations ...

Imagine a future where software, once a complex obstacle, becomes a natural extension of daily workflow — an intuitive, seamless experience that maximizes productivity and efficiency. This future is no longer a distant vision but a reality being crafted by the transformative power of Artificial Intelligence ...

Enterprise data sprawl already challenges companies' ability to protect and back up their data. Much of this information is never fully secured, leaving organizations vulnerable. Now, as GenAI platforms emerge as yet another environment where enterprise data is consumed, transformed, and created, this fragmentation is set to intensify ...

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