Blameless Announces Comms Assistant
October 04, 2023
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Blameless introduced Comms Assistant™, a Generative AI feature that is the first in a series of advanced AI capabilities integrated within the Blameless Platform.

Comms Assistant™ eradicates the hassle of updating multiple constituencies, allowing engineering teams to concentrate on crafting a single message for their peers. At the same time, Blameless instantaneously modifies the message for executives, customer success, or sales teams. Consequently, every team member promptly receives the most pertinent information while incident responders focus on restoring service.

Effective communication during software outages is one of the first and most important challenges that Blameless’ Enterprise reliability platform is built to address. Blameless approaches that problem by offering automated communication via Slack, Teams, SMS, or email. The innovative Comms Assistant™ takes that to a new level by ensuring real-time, relevant information delivery to Sales, Customer Success, or Executive teams without manual intervention, mitigating the extensive time spent rephrasing communications during outages.

Ken Gavranovic, COO of Blameless said, "In my previous roles, a mere five-minute outage equated to $40 million in lost sales, not to mention all the time and energy poured into communicating with our sales team, customer success managers and customers. Predictable interruptions from engineering leaders reminding the team to update our business partners was a feature of nearly every outage, and the time spent refining communications with engineers was a substantial distraction. With Comms Assistant™, Blameless has eliminated such toil, enhancing our global customers' value and ROI."

Blameless continues to prioritize security, offering customers the flexibility to choose the location of their data residency between EU, ASIA, or the US in multiple availability zones (or in multiple locations with our multi-bot technology). Blameless also affords customers dedicated private high-availability database instances rather than co-locating customer data in a multi-tenant shared database. Comms Assistant™ aligns with this commitment, allowing customers to seamlessly integrate their existing OpenAI subscriptions, ensuring their data is exclusively associated and trained on their OpenAI account. Comms Assistant™ and the subsequent functionalities are included in the Blameless platform and will be available to all users from October 23.

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