Blameless Emerges from Stealth with Enterprise SRE Platform
March 20, 2019
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Blameless announced its emergence from stealth with a go-to platform for SRE professionals.

The company, with more than 20 enterprise customers, is shining a light on the growing importance of SRE and all businesses’ challenge to boost innovation while managing reliability issues. Blameless’s complete and customer-proven SRE platform helps teams quickly identify and resolve potential technical problems before they negatively impact the organization.

“Every company going through a digital transformation struggles to quickly innovate while ensuring maximum reliability for customers. In some cases, there’s a tendency to be ‘all accelerator and no brake,’” said Ashar Rizqi, CEO and co-founder of Blameless. “SRE enables companies to balance the risks between innovation and reliability, while maintaining customer trust and improving the customer experience.”

“Until recently, details on SRE best practices were not shared outside leading tech players like Google. That’s where Blameless comes in,” said Lyon Wong, COO and co-founder of Blameless. “The Blameless SRE platform makes an SRE playbook accessible to all enterprises, allowing engineering and DevOps teams to stay one step ahead of the innovation curve.”

Blameless gives engineering and DevOps teams across-the-board visibility into a complex network of APIs and homegrown applications powering their systems. The company offers a complete SRE platform, enveloping incident resolution, reliability insights dashboards, postmortems, SLOs (service level objectives) and automatic error budget calculation.

Blameless’s complete SRE platform enables teams to:

- Coordinate and automate incident resolution. Use AI to engage the right people and teams in the right way to stop problems fast, ensure customer satisfaction and prevent incidents from happening again.

- Run Blameless postmortems. Blameless postmortems allow you to learn without pointing fingers, which ensures continuous improvements. We automatically bring relevant information, proper context and industry best practices to your postmortem process.

- Create, measure and maintain error budgets. Create SLOs and see your remaining error budgets with the Blameless SLO dashboard. Teams gain insight into what parts of the business are consuming the error budget, allowing them to make informed decisions between releasing new features and reliability.

- Gain a comprehensive view of all factors affecting reliability. The Reliability Insights Dashboard includes the holistic view of the critical factors driving reliability: incidents, postmortems, action items, log events, change events and more. Blameless will allow your business to consume event data across your entire DevOps stack, query the data and create custom dashboards, meaning teams can quickly find signals amongst their DevOps data noise.

Blameless was created by COO Lyon Wong, a former partner at Lightspeed Venture Partners, founder of S28 Capital and a Microsoft Windows PM; and CEO Ashar Rizqi, a former head of core platform at MuleSoft and SRE manager at Box. The two united to solve a real market need for an end-to-end SRE platform, deciding to build the platform themselves from the ground up. The entire Blameless team brings decades of experience from companies including Autodesk, AWS, Box, Hootsuite, Microsoft, MuleSoft, Workday and Yahoo.

Blameless also announced $20 million in funding from leading venture capital firms, including Accel and Lightspeed Venture Partners. The company will use the funding to deliver on the vision of moving technical blame from the individual to the “system,” thereby creating a more productive, effective and “blameless” work environment. Blameless will expand its product suite, grow its engineering and marketing teams, and build out the SRE community, customer and partner base.

The Blameless SRE platform is currently available.

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